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Grace Grems

Overview Reviews (92)

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Grace Grems

Grace Grems | Page 3

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.6

92 Reviews

Overview Reviews (92)

Dealership Experience

2 yrs, 4 mos

4.6

92 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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92 Reviews of Grace Grems

November 13, 2025

Dealership Rating

Employee Rating

Always a pleasure, appointment set, followed through and kept to price quoted every time! Professional, courteous and warm! Thanks, we count on you! kept to price quoted every time! Professional, courteous and warm! Thanks, we count on you! More

by FASTEDDYWSS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong

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November 12, 2025

Dealership Rating

Employee Rating

Came in for oil change. Done quickly and cleanly. Also washed car and rotated tired Done quickly and cleanly. Also washed car and rotated tired More

by kplatt59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong

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November 10, 2025

Dealership Rating

Employee Rating

Very professional, clean environment. There was a service I requested (tire balancing) which was not in the original appointment, this was not done as requested. There was a service I requested (tire balancing) which was not in the original appointment, this was not done as requested. More

by adrian.frausto

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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November 07, 2025

Dealership Rating

Employee Rating

I'm very pleased with how they treat me they are always ready to help when I go there ready to help when I go there More

by willieandmarlene15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong

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October 31, 2025

Dealership Rating

Employee Rating

Service advisor was great at communicating everything and service was performed in a timely manner. waiting area is nice service was performed in a timely manner. waiting area is nice More

by jlogel23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong , Bill Bedenbender

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your kind words! We truly appreciate your feedback about our service advisor and the timely service you received at Ed Morse Ford Muscatine. We’re glad to hear you enjoyed our waiting area as well. We look forward to seeing you again for your next visit! Sincerely, The Ed Morse Ford Lincoln Team

October 30, 2025

Dealership Rating

Employee Rating

Grace was very friendly and helpful. They were very good giving me a ride and offering to drop the truck off at my house for me when finished. They were very good giving me a ride and offering to drop the truck off at my house for me when finished. More

by PCOOLEY100

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your kind words! We’re so glad to hear that Grace provided you with such friendly and helpful service at Ed Morse Ford Muscatine. We strive to make every experience positive, and it’s great to know you appreciated the ride and delivery service. We look forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

October 26, 2025

Dealership Rating

Employee Rating

Everything was great! An honest car dealership. The sales and sales manager excelled beyond other dealers. An honest car dealership. The sales and sales manager excelled beyond other dealers. More

by intvispas

Verified Customer

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your fantastic review! We’re so pleased to hear that you had a great experience with us at Ed Morse Ford Muscatine. Our team strives to provide honest and exceptional service, and we're glad it stood out to you. We look forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

October 18, 2025

Dealership Rating

Employee Rating

Great staff and service! Chase is always making sure I’m well taken care of! Chase is always making sure I’m well taken care of! More

by mel_obrn

Verified Customer

Workmanship

Recommend Dealer

Yes

Other Employees Tagged: Chase Kruse, Jay Irwin , Logan Irwin

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your kind words! We're glad to hear that you had a great experience at Ed Morse Ford Muscatine and that Chase took such good care of you. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

October 14, 2025

Dealership Rating

Employee Rating

Great service friendly sales people - had exactly what I was looking for in a vehicle was looking for in a vehicle More

by aletcher29

Verified Customer

Workmanship

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong

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Nov 05, 2025 -

Ed Morse Ford responded

Thank you for your wonderful review! We're thrilled to hear that you received great service and found exactly what you were looking for in a vehicle at Ed Morse Ford Muscatine. Our team takes pride in providing a friendly experience, and we appreciate your kind words. We look forward to seeing you again soon! Sincerely, The Ed Morse Ford Lincoln Team

October 02, 2025

Dealership Rating

Employee Rating

Excellent customer service provider through out the whole sales transaction. Sales people were Ray and knowledgeable to work with. sales transaction. Sales people were Ray and knowledgeable to work with. More

by gagray0

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong , Logan Irwin, Logan Morgan

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Oct 03, 2025 -

Ed Morse Ford responded

Thank you for your fantastic review! We're pleased to hear that you experienced excellent customer service during your sales transaction at Ed Morse Ford Lincoln Muscatine (MIFD). It's great to know that Ray and our team were knowledgeable and helpful. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Ed Morse Ford Lincoln Team