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Grant Bode
Grant Bode at Volkswagen of Downtown Chicago

Grant Bode

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.1
45 Reviews
4.1

45 Reviews

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45 Reviews of Grant Bode

May 22, 2025

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Employee Rating

The service person that helped me was very knowledgeable and made me feel like he cared More

by SHELLYD2103
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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May 22, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 21, 2025

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Employee Rating

Grant was very helpful and kind. Grant kept me informed with updates on the progress of the repair and was very helpful. More

by STEFFANI.STROK
Recommend Dealer
Yes

Other Employees Tagged: Grant Bode

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May 21, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

May 20, 2025

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Great rep who helped alot - still need to address the sap on my car which was not fixed. More

by wsanderson20
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Recommend Dealer
Yes
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May 20, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 17, 2025

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Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Fred Borek, Jay Jaber, Alonzo Bass, Michael Boos

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May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2025

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Super polite, cordial, and professional throughout the process. Broke down the invoice line by line in a coherent way before I signed, was on point about how long it would take, and was beyond helpful whe More

by colinherbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 06, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 06, 2025

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Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Alonzo Bass

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May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 05, 2025

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Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Luis Tinoco, Kelia House, Fred Borek, Alonzo Bass, Michael Boos

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May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

April 30, 2025

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Employee Rating

Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Fred Borek, Michael Boos

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Apr 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 09, 2025

Dealership Rating
Employee Rating

Never followed up with warranty claim. Sent multiple follow up emails to service advisor and also to your service manager with no resolution. Time to find a new dealer to service my vehicl More

by Buyer9647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 13, 2025

Volkswagen of Downtown Chicago responded

I am sorry that you have had this experience. I would really appreciate an opportunity to talk. Of course I am not able to identify you by your name on this review but if you could please reach out to me, I am extremely confident I can make things right. Please give me a call and please give me a chance to make it right. I can be reached by phone or email- 312.628.4848 or Fred.Borek@dtvwchicago.com. I want to work to make this right for you. Thank you.

March 10, 2025

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Employee Rating

I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Herberto Delgado, Luis Tinoco, Mike Szafraniec, Jonathan Oomens, Kelia House, Rocco Cesario, Alonzo Bass

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Mar 11, 2025

Volkswagen of Downtown Chicago responded

Thank you, Kurtis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

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