Greg Ayers

We received great customer service with Greg A. and George our mechanic. Top notch service. and George our mechanic. Top notch service. More

by BOB.LEMAY Verified Customer Verified Customer

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We were recommended this dealership by one DSP. Melinda was helpful at first a she was presented as someone who’s knowledgeable about Amazon fleet mechanic program. Afterwards, we sent another van Melinda was helpful at first a she was presented as someone who’s knowledgeable about Amazon fleet mechanic program. Afterwards, we sent another van on what seems to be an easy fix. The dealership and Amazon did not come to an agreement on the invoice amount and instead of finding a compromise, she kept complaining and was rude and unprofessional when I requested an update through our created group text in what’s up. I am very unsatisfied with her customer service and her inability to resolve a simple issue! She was jeopardizing this relationship and the dealership’s credibility for just a few hundreds dollars. Her service manager never return our calls and we feel that this service department is poorly run. Horizon delivery squad More

by Horizon delivery squad DSP Verified Customer Verified Customer

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The people are very nice. I would like to see them great you right away even it is to say, someone will be right with you. This did not apply to the last person who worked wit I would like to see them great you right away even it is to say, someone will be right with you. This did not apply to the last person who worked with me. More

by EWOOLLACOTT Verified Customer Verified Customer

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Overall, fine experience. Follow up communication timely. Wish they had more new Explorer inventory to purchase. Follow up communication timely. Wish they had more new Explorer inventory to purchase. More

by adeprospero1 Verified Customer Verified Customer

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To many surveys. If I didn’t like the service at Family Ford I wouldn’t be doing business there. That’s the only survey you need. If I didn’t like the service at Family Ford I wouldn’t be doing business there. That’s the only survey you need. More

by brenda.savage Verified Customer Verified Customer

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Very satisfied with the service at Family Ford. Greg Ayers was very customer focused and listened intently to the issue with my Edge. Greg Ayers was very customer focused and listened intently to the issue with my Edge. More

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Greg & Agnes provide a friendly professional visit for my 2023 F150 20k Service.Thanks Ben 2023 F150 20k Service.Thanks Ben More

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I arrived for a service need. Greg Ayers was very welcoming and friendly upon arriving. Greg took careful notes on my specific request for my service. Greg kept me up to date on t Greg Ayers was very welcoming and friendly upon arriving. Greg took careful notes on my specific request for my service. Greg kept me up to date on the progress. Greg guided me to the teller. He was very professional throughout my entire experience. More

by sullivan.sean4951 Verified Customer Verified Customer

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Ture Pressure Sensor Fault on Left and Rear would not program. Replaced both Sensors and Program all 4. program. Replaced both Sensors and Program all 4. More

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Thanks for your business. It’s my first time in Enfield CT . Hope I can back again It’s my first time in Enfield CT . Hope I can back again More

by Valentinapapeko Verified Customer Verified Customer

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