Greg Ayers
Greg Ayers at Family Ford of Enfield

Greg Ayers

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
523 Reviews
4.7

523 Reviews

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523 Reviews of Greg Ayers

August 08, 2025

Dealership Rating
Employee Rating

Fast, friendly service. I appreciate the fast service especially when I have a busy day. More

by jrketcham
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Agnes Pusztai

August 07, 2025

Dealership Rating
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They did not fix problem. Need to bring back. Charged me it cost me 2,000 More

by CAROLBENOIT
Service Price Transparency
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Recommend Dealer
No

August 04, 2025

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The service was convenient and completed in a timely manner. The person I book with and the person who picked up/dropped off my vehicle were helpful and professional. More

by Keishprophet
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keli Morin

Aug 05, 2025

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

July 30, 2025

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Professional, flawless service . I will come back and use them many more times. Thank you More

by sarahjsoucy
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 15, 2025

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Mr. Ayers was excellent as always. Very informative and professional. Eric our mechanic is always helpful and makes the trip easy. Would recommend Family Ford to anyone. More

by darrellmcswain
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Recommend Dealer
Yes

Other Employees Tagged: Eric Houle

Jul 15, 2025

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

June 29, 2025

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Employee Rating

Got charged $4600 for a PCM I didn't need Family ford of Enfield misdiagnosed my truck and replaced the PCM for $4600 which I did not need More

by Jeffkrol1997
Recommend Dealer
No

Other Employees Tagged: Greg Ayers

Jul 02, 2025

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 27, 2025

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I bought my car here new, and have been coming in for service ever since. I trust them with my vehicle's longevity. Excellent service at a good price. More

by KJ
Service Price Transparency
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Recommend Dealer
Yes
Jun 27, 2025

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 25, 2025

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Employee Rating

There was a recall on my 2025 Maverick hybrid AWD…a passenger airbag sensor or something . Family Ford sent a technician to Where my truck was parked (at my place of work) to complete the recall repai More

by doltsch
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Ken Brown, Agnes Pusztai, Kim Moore , Young technician? Tall with baseball cap?

Jun 25, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

June 24, 2025

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Clean, professional ,courteous convenient,. Will return for next service. Made the experience painless. No suggestions for improvement. More

by leonalford
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Recommend Dealer
Yes
Jun 24, 2025

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 24, 2025

Dealership Rating
Employee Rating

Greg provided professional positive service and was a great communicator throughout the process. All tasks were addressed as requested. Great job Greg and Family Ford, thank you !! More

by Ric5sanch
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2025

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

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