Greg Cohen | Page 15

This was my first experience with Colonial, but it won't be my last! I came in with a good idea of what I wanted, but had a few questions. Greg was great at answering my questions, but also not pushing more be my last! I came in with a good idea of what I wanted, but had a few questions. Greg was great at answering my questions, but also not pushing more than I was looking for. The whole process was very smooth, which was exactly what I was hoping to find. After I had bought the car, Greg showed me all of the features and made sure that everything was ready to go! More

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This is my 4th leased car with Colonial. I cannot say enough good things about Greg and the team here. They go above and beyond to get you exactly what you need in a car. I just picked up my newest car t enough good things about Greg and the team here. They go above and beyond to get you exactly what you need in a car. I just picked up my newest car today and I am so pleased with the quick, knowledgeable service they always provide. Greg is the best! More

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Greg was super helpful from start to finish. He knew the product inside and out. He made excellent recommendations, was not pushy, very responsive. All around he provided a great experience. product inside and out. He made excellent recommendations, was not pushy, very responsive. All around he provided a great experience. More

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I have purchased four vehicles from Colonial Volkswagon. Greg and Dan were great with taking care of us and making sure we got everything we wanted in a car. I l ove my new 2020 Tiguan and couldn't be hap Greg and Dan were great with taking care of us and making sure we got everything we wanted in a car. I l ove my new 2020 Tiguan and couldn't be happier. The customer service you receive is great and the process was so smooth. More

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Go to Greg! Just bought a 2020 Tiguan from Greg and had a really fantastic experience! He was super knowledgeable about the car (including all the newest technolo Just bought a 2020 Tiguan from Greg and had a really fantastic experience! He was super knowledgeable about the car (including all the newest technology features) and made the whole process comfortable and seamless for us. Thrilled with my new car and thankful to Greg and team for making it such a pleasant experience! More

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Greg is terrific! He made the buying experience easy and pleasent. The car I wanted was waiting for me upon arrival for a test drive. During the test drive the evamauted my trade in and had an offer for me pleasent. The car I wanted was waiting for me upon arrival for a test drive. During the test drive the evamauted my trade in and had an offer for me by the time I finished the drive. I was able to get a great price all within 20 minutes of my arrival to the dealership. More

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Greg was great! My experience with Colonial VW was great! Greg was extremely knowledgable and helpful throughout my purchasing experience. His years of experience and My experience with Colonial VW was great! Greg was extremely knowledgable and helpful throughout my purchasing experience. His years of experience and expertise were evident. I had (possibly) the most clerical issues imaginable (insurance, registration, title, plates, etc.) and Greg advocated for me through it all so I was able to drive my new Alltrack off the lot the same day. Thank you Greg! If I could give you more stars I would! More

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Greg from Colonial VW cares about people not just customers. tl;dr Greg from Colonial VW saved the day by swapping out my bad charger cable for my brand new 2019 e-Golf. He cares about people not just customers tl;dr Greg from Colonial VW saved the day by swapping out my bad charger cable for my brand new 2019 e-Golf. He cares about people not just customers. He values the relationship, not just the sale. He’s an amazing ambassador for VW and is a model for everyone at VW dealerships on how to be a successful Product Specialist! I was determined to get the best price on a 2019 e-Golf SEL Premium. There were only a few in Massachusetts and Colonial VW had several. Jason Giacoppo from Colonial VW Medford corresponded with me over the period of a week or so as I tried to negotiate the best price. He was very responsive and I really appreciated it. In today’s world I really wish car buying was easier and the whole dealership price dance was a thing of the past. However, if that was the case, I probably wouldn’t have gotten the deal I did, so there are plusses and minuses involved with making that change. In any event, I think I got a great deal and decided to pull the trigger. Now, I’m on Cape Cod and VW Medford is about 1.5 hours away. Unfortunately, my local dealer, I won’t name names (but it’s not too hard to figure out), didn’t have any e-Golfs in stock (even though their inventory shows that they do have a 2019 SE, but that’s another issue). Jason was able to set up an appointment for me on Friday morning to come in and sign the paperwork (I decided to move forward on it Thursday evening!). When I arrived at the dealership on Friday morning, I met Greg Cohen (remember his name!). It became clear pretty quickly that Greg was going to be handling the delivery of my e-Golf and he told me that John Mancini would be with me shortly (the finance guy). Greg set us up comfortably in one of their waiting tables and offered us all the refreshments the dealership had, but we were just happy to wait quietly to get this process underway. A few minutes later John was ready for us to sign papers. We exchanged pleasantries and got to the signing. I decided to skip all of the extras, and I’m sure that John wasn’t super happy, but he didn’t act annoyed or anything and made the process as quick as we wanted. We were probably in the finance room for under 10 minutes. At that point, Greg informed me that they were finishing up the detail of the car and I called my insurance company to get that part done and Greg passed off that info to their registry person to get the car registered, titled, stickered, all that. Unfortunately, this part took a while and I had to just wait in a quiet showroom for about an hour. I was anxious to get back on the road at this point, my wife had left to get back to the Cape as well. I had some meetings coming up, it was lunch time, and traffic was starting to build up at the bridge. My appointment was for 10AM and I ended up leaving there with my brand new e-Golf at 12PM. That’s not too bad for a brand new car (I once spent 5 hours @ Tesla in Dedham for a delivery and didn’t end up going home with a car, and you buy Tesla’s all online, right?) I haven’t even gotten to the most important part of why I am writing this review yet: I got home, happy with the car, decided to plug it in using the Level 1 EVSE charger cable that comes with the car. All the lights on the cable box just blinked in a disco like pattern. I thought maybe this was the plug that I plugged into, so I tried a different plug, same thing. After trying several plugs it was obvious that the charger cable was faulty. Luckily we have another EV in the house and I used that charger cable to charge the car. I emailed Greg on Saturday afternoon and he got back to me right away, but asked if I could wait until Monday and he’d try to figure out something. Monday rolled around and Greg emailed me back as promised and suggested that since the charger cable was under warranty, I should reach out to my local VW dealer on the Cape and have them swap it out. I agreed that it would be much quicker to do that rather than traveling back up to Medford. I reached out to my local dealer and made an appointment through the website. It should just be a simple “give them the bad charger, have them order a new one and them pick up the new one when it’s in”, right? Nope, my local dealer wanted me to come in, drop off the car for the whole day, without a loaner, and then when they verified it was the charger cable (which can be verified by just plugging in the charger cable to any wall socket, no car needed) they’d let me pick up the car and then they’d order a new charger cable. I asked when I a loaner would be available since I just bought the car, they told me not until the end of July and there was nothing that they could do with just the cable. I was annoyed to say the least, why do I have to jump through these hoops for a car I JUST BOUGHT ON FRIDAY? I started to think to myself “typical dealers, they don’t care about you at all after you buy the car!”. At this point I decided to email Greg and vent my frustration and express my loss of trust in the whole process. Greg promptly asked me to give him a bit to figure something out. I reluctantly obliged. He then called me and apologized for how the other dealership had treated me and asked if I was available to meet him on Tuesday morning. Greg drove from Medford to Cape Cod to meet me 15 minutes from my home to bring me a new charger and take the defective one! VW Medford didn’t really have to care about me as a customer, but they did. Greg totally regained my trust for dealership/customer relationships and really the VW brand as a whole. Buying an electric car from a dealer already means that they aren’t going to get much from me from a maintenance perspective AND I really tried to nickel and dime them on the price AND I didn’t purchase any of the warranty upgrades. They had every right to write me off, especially since they aren’t even a local dealer to me… but they didn’t and now they have a customer for life! Whatever car I replace our other vehicle with in the next couple of years, I am 100% going to be reaching out to Greg and Colonial VW to see if they can’t take care of me again. More

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Absolutely great experience!!! My sales person was unbelievable. I hate buying a new car but Greg Cohen made it a fun and enjoyable experience. I am definitely going back. Top notch customer servic unbelievable. I hate buying a new car but Greg Cohen made it a fun and enjoyable experience. I am definitely going back. Top notch customer service. More

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I will forever use this dealership for service and purchases after Greg Cohen gave me and my fiancé a great experience buying her 2016 Jetta. Greg gave us a stress free environment during the purchase purchases after Greg Cohen gave me and my fiancé a great experience buying her 2016 Jetta. Greg gave us a stress free environment during the purchase and we did not feel pressured or obligated like we have at other dealerships in the past. All around 10/10 dealership, would highly recommend. More

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