Greg Hutchins | Page 7

Customer service in the service area is very bad! They dont call you back to let you know what is going on with your car and when you call them your rep is never around and nobody can tell you what i They dont call you back to let you know what is going on with your car and when you call them your rep is never around and nobody can tell you what is happening. took almost 2 week to get my issues fixed until i call the manager. More

by mmyers2680 Verified Customer Verified Customer

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I went in for a battery checkup, they tested the battery and replaced them at no cost because it was under warranty. Great service. and replaced them at no cost because it was under warranty. Great service. More

by brandonkelly109 Verified Customer Verified Customer

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Even when things didn’t go as expected, Greg and Andy from the service dept really stepped up! In some ways, above and beyond which is rare to find in any business theses days. from the service dept really stepped up! In some ways, above and beyond which is rare to find in any business theses days. More

by newfreid61 Verified Customer Verified Customer

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Very Easy experience. No pressure visit. 2nd vehicle from them. Service department is top notch also. Highly recommend No pressure visit. 2nd vehicle from them. Service department is top notch also. Highly recommend More

by August9er Verified Customer Verified Customer

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As always very grateful with the service team, very satisfied with the service abd the comunication and understanding. Thanks!!! satisfied with the service abd the comunication and understanding. Thanks!!! More

by semilop Verified Customer Verified Customer

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They charge me still have same problem I need refund my money please in my card money please in my card More

by ALBOKORDMASOOD Verified Customer Verified Customer

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The service department is poorly managed and their service suffers because of it. My Jeep has been with the service department for over 3 weeks, although the vehicle has less than 2000 miles. Sin service suffers because of it. My Jeep has been with the service department for over 3 weeks, although the vehicle has less than 2000 miles. Since they expected my vehicle would take a while to fix, they were kind enough to get me a rental car but recently On Monday 12/09 I received a text message from Hertz saying the rental car contract was overdue, so I called Central Florida Service Department, to let them know the rental car was overdue. I left a message and they said they would call me back and it never happened, the next morning I called five times until they decided to call me back, and claimed my vehicle was fixed since November 30th and told me they called me (false) they never called me. I drove 1 hour from my home to Central Florida Jeep Dealer. At the dealership, the service manager was not present and Gregg Hutchins, the person left in charge was asked to help me. I asked Gregg if we could talk in his office, which upset him. When I tried to explain to Gregg my rental car and personal car issues Gregg simply walked away and left me in his office, he didn’t even bother to get someone to help me. While I don’t blame Gregg, I do blame his manager for leaving someone incapable of providing a decent service to customers. At this point I still have not gotten any help about my personal vehicle or the rental car. Their sales manager Zake Williams (real manager) helped me and apologized for the inconveniences caused by their subpar service department. After a 2 hours and 30 minute wait, To my surprise, my vehicle was NOT fixed and would need “TWO more weeks to be fixed”. So, I don’t understand why they claimed my vehicle was fixed and why they claimed they called me. I’m very displeased with the service department’s management for their poor communication and inability to leave someone competent in charge. More

by JENERAS32 Verified Customer Verified Customer

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After last service when I requested tier rotation my tire pressure system sensor was faulty. Before the service I haven't had any dashboard lights, after service i use this light, but I was told the tire pressure system sensor was faulty. Before the service I haven't had any dashboard lights, after service i use this light, but I was told they couldn't do nothing to damage sensor and if I want to fix it I have to pay $400 More

by radek.sirotek Verified Customer Verified Customer

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Andy takes care of me every time, great communication and always fair with repairs / suggestions. always fair with repairs / suggestions. More

by isaactharp5 Verified Customer Verified Customer

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No updates or follow up for 6 hours. Second appointment cancelled without notice or contact. Second appointment cancelled without notice or contact. More

by lorenhicks Verified Customer Verified Customer

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