Greg Silvers | Page 2

My 2 experiences with Tim 1-on the phone with him being pushy about making a “deal”when I told him 3 times that I would like to talk tomorrow and that I was now going to be late to my daughters T ball game pushy about making a “deal”when I told him 3 times that I would like to talk tomorrow and that I was now going to be late to my daughters T ball game. 2-drove 4 hours to look at a truck I was very interested in. I took the truck to another auto shop to get a pre purchase inspection. When I got back I explained a few issues that are going to need to be addressed. There is a visible oil leak maybe from oil pan seal? (couldn’t exactly tell you were it’s leaking without completely diagnosing the problem), A coolant leak with a quarter of coolant it should have in it, you could smell the coolant when you get out of the truck after driving it.. Brakes pads looked new however they were put on rotors that should have been replaced with new pads (deep groves that catches your fingernail when you run your finger over the rotors) Tie rods were loose with play in them ( not terrible but a future thing to take care of) Shocks were pretty shot. Rusty and some oil on shock body due to the shocks leaking Truck had a couple thousand miles until a regular 90,000 maintenance routine. The 90,000 mile maintenance if fairly expensive. When we came back after getting a professional inspection from a third party automotive mechanic we brought the stuff up to the salesman Dom. He listened and heard us out then went to talk to his boss. Tim the sales manager came over and rudely told us “we are not going do anything about these things, that would cost thousands of dollars!” That was exactly why we brought it to a mechanic to see if there were issues that we will be paying for right away. He told us “I don’t think the truck needs any of this taken care of”. I asked him if he has even looked at the truck. So, He is telling me that the professional automotive mechanic is wrong and the truck is perfect without even personally looking at the truck….. He proceeded to tell us “this is not the vehicle for you”. If you want to buy a vehicle, I would steer clear of this guy… I instantly got turned off the first time on the phone with him and did not want to deal with him when I drove down there. Do not deal with this guy. Unless you want him to be rude and raise his voice then proceed to tell you that “this is not the vehicle for you” My advice to him would be to talk to the customer a different way. If he wanted to sell the truck I would have totally bought it if he respectfully told me what they could have done for me. The first time I talked to him he proposed to drop the price 1700$ due to the upcoming 90,000 mile maintenance. Than unwilling to negotiate anything more then 300$ more or to fix/look at the truck after finding all the current problems. The biggest thing he was hung up on was the rotors… He didn’t think they were bad without even looking at the truck. Personally I wouldn’t care if they didn’t do anything for the brakes and rotors. I was more concerned about the leaks from oil and coolant. The truck was actually a reasonably priced in “good “ condition according to KBB. After the third party inspection, it was no longer reasonably priced. With the oil and coolant leak it drop its conditions to “fair” “An oil pan seal leak and a coolant leak are classified on Kelley Blue Book (KBB) as major mechanical defects that require immediate mechanical repair” 2022 GMC sierra 1500 AT4 3.0 diesel- needs work before anyone should buy it. Make sure you bring any vehicle you are looking at to a third party mechanic. Thank for the experience Tim! More

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Vehicle description was a bit vague and somewhat inaccurate on internet (compared to level of detail at brand dealership) and what was relayed to buyer over phone. Equipment useful for loading onto inaccurate on internet (compared to level of detail at brand dealership) and what was relayed to buyer over phone. Equipment useful for loading onto personally acquired trailer was offered over phone before arrival but denied once at dealership. Made loading extremely difficult and more time consuming than it should have. Unloading at receiving end was simple with 'Raceramps'. Consistency and follow through of verbal communication is key to developing trust with customers. Got to the point I just wanted to leave ASAP. Greg Silvers was exceptionally patient and helpful getting through $$ transfer process. If mailing Titles, always nice to proactively communicate to customer that it has been delivered according to UPS/FEDEX tracking etc...helps close the loop on important documents. More

by eodm3 Verified Customer Verified Customer

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My buying experience was incredible. I'm from Maryland and I have purchased vehicles from other states before but Kearns went above a beyond with customer service. I called Friday evenin I'm from Maryland and I have purchased vehicles from other states before but Kearns went above a beyond with customer service. I called Friday evening inquiring about a 2014 BMW 650I that was sale. Saturday morning Kearns had me financed and the car was mine. They only ran my credit through two lenders and I was approved. Kearns handled all of the motor vehicle registration paperwork which I received Maryland state inspection hard tags. That's never happened from any other dealership that I purchased from another state. Kearns provided free shipping therefore I was able to use travel funds as part of my down payment. After my purchase carfax showed that Kearns had performed an oil and filter change on the vehicle before it was shipped. That's not happening at any dealership in the US. The vehicle arrived the following Saturday July 4th, in tip top condition. Definitely the nicest 650I for sale in the entire country. I had the strict Maryland state inspection done which the vehicle passed except the aftermarket tint. But no mechanical repairs needed. Can't beat that. In conclusion Kearns is the place to purchase your next vehicle. More

by Rodney Burrow Verified Customer Verified Customer

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Aaron was absolutely amazing to work with. Everything was done by phone but he answered every call promptly and was so easy to communicate with. Would definitely recommend him to everyone! Everything was done by phone but he answered every call promptly and was so easy to communicate with. Would definitely recommend him to everyone! More

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Kearns Auto delivered exceptional service on our 2023 Cadillac Escalade—professional, honest, and hassle-free experience! Cadillac Escalade—professional, honest, and hassle-free experience! More

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Amazing dealership with amazing people! Always going above and beyond to exceed expectations! Thank you Kearns team! Always going above and beyond to exceed expectations! Thank you Kearns team! More

by adamkroener Verified Customer Verified Customer

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The service was very friendly and professional. Love the new corvette. Thank you for service and looking forward to doing business with them again. Love the new corvette. Thank you for service and looking forward to doing business with them again. More

by mnymike3835 Verified Customer Verified Customer

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Brady & Greg made buying a new car such an easy and seamless experience. Highly recommend working with both of these young men. Absolutely loving the purchase of my Expedition! seamless experience. Highly recommend working with both of these young men. Absolutely loving the purchase of my Expedition! More

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Seamless and straightforward A seamless, straightforward out-of-state process made purchasing my GMC Yukon an incredibly easy 5-star experience. out-of-state process made purchasing my GMC Yukon an incredibly easy 5-star experience. More

by treyhellman86 Verified Customer Verified Customer

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Very friendly and professional I would definitely recommend it to anyone that is looking to purchase a vehicle. Stuff were very knowledgeable and helpful recommend it to anyone that is looking to purchase a vehicle. Stuff were very knowledgeable and helpful More

by tcebulacontracting Verified Customer Verified Customer

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