Gregg Eisenberg | Page 2

The dealer gave me wrong key Mr Greg the sales head and dealer Alexander Marchenko treated me bad when I asked them the key they gave me is different and told me you could check i Mr Greg the sales head and dealer Alexander Marchenko treated me bad when I asked them the key they gave me is different and told me you could check it before you receive the car. I wouldn’t recommend this company as they are not trustworthy. More

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Stay clear of this dealership! I would strongly recommend against purchasing anything from the dealership. I traveled from Northern New Jersey to purchase a used Mercedes E63 from t I would strongly recommend against purchasing anything from the dealership. I traveled from Northern New Jersey to purchase a used Mercedes E63 from them and it turned into a nightmare scenario. My salesman was Ricky Oxendine and he is nothing more than a lying, cheating and uneducated thief. While I was completing the purchase paperwork with the finance manager, Mr. Oxendine entered the finance office and stated that the car was being sold “as is.” This was a complete surprise to me and I later found out that it is actually against the law in Maryland. The law states that a car dealership in Maryland cannot sell a used vehicle “as is” unless the vehicle is more than 6 years old AND has more than 60,000 miles. The finance manager initially had me sign a document saying the car has a 30 day/1,000 mile warranty but that paperwork was then nowhere to be found with all the other purchase documents upon later inspection. While driving home from the dealer, approximately two hours into the trip, the check engine light came on. The next day I checked the vehicle with a OBD2 computer scanner that I purchased. To my surprise the cover for the port was already removed and the previous codes had been cleared. A new scan of the vehicle’s computer turned up three major malfunctions, a catalyst system fault, a turbo boost system fault and a transmission fault. The next morning I drove 3 1/2 hours back to the dealership to return the vehicle. Mr. Oxendine then claimed that the car did have a warranty despite what he said two days earlier. I told him I wanted my money back and he said my Amex card would be refunded for the deposit that day. I videotaped him saying this and writing it on a paper that I kept. One week later the deposit money was still not returned to my Amex card. I made numerous calls to the dealership and left messages with the used car sales manager, Gregg Eisenberg. Mr. Eisenberg failed to return everyone of my calls and I had to resort to disputing the original charge through American Express. American Express conducted an investigation and found in my favor. The funds were restored to my card. I have purchased many new and used vehicles throughout and this was by far the worst experience I have ever had. Mercedes Benz USA should promptly investigate this dealership’s business practices and disassociate themselves from them in order to protect their good name. More

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It Doesn't Get Any Better than Euro Motorcars Bethesda Too often we focus on the negatives and don't give praise for all that is good. I have been a loyal customer of Euro Motorcars Bethesda for many year Too often we focus on the negatives and don't give praise for all that is good. I have been a loyal customer of Euro Motorcars Bethesda for many years. Why do I always come back to buy or lease Mercedes from this dealership? The answer is simple. The staff and the culture of buying a car is the best of the best. So many wonderful people to thank this time around. I literally just left Euro's parking lot in a brand new E43 AMG, I traded my S550 in for this car. First, Eric Scott, who has been my go-to new salesperson for years, yet again hit it out of the park for me. We all know how tough the car buying process is. Eric takes customer service to another level. If you are looking to be treated with respect and not play the game of back and forth, look no further than Eric. His knowledge of Mercedes Benz is second to none. He's the best. I have also been blessed for many years to deal with the best ever Finance Manager, Todd Patykewich. Todd has helped financed so many cars for me over the years. If you are looking for an honest and direct person who will always find you the best financing packages and take care of your warranties, look no further than Todd. I want to give a special thank you to Jonathan Logue, New Car Sales Manager, who without his help and insight, this current transaction might not have occurred. I couldn't be happier with my new E43 AMG. To know, I can always seek out Eric, Todd and Jonathan, and other wonderful people at Euro Motorcars Bethesda, when it's time to consider buying new or used Mercedes and service, its money in the bank for me. If you are in the market to either lease or buy any Mercedes Benz, take my advice and reach out to these very special people who I am blessed to have in my world. More

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BEST SERVICE EVER The entire team made my experience easy and seamless. They reviewed all options for me and came up with the right fit for me. THANK YOU EVERYONE! The entire team made my experience easy and seamless. They reviewed all options for me and came up with the right fit for me. THANK YOU EVERYONE! More

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Simply the Best Eric is the best. Best at price, service, and personality and supported by a superb team. I’ve purchased numerous cars from Eric and EuroMotorCarsBeth Eric is the best. Best at price, service, and personality and supported by a superb team. I’ve purchased numerous cars from Eric and EuroMotorCarsBethesda. Eric and the dealership can train the automotive industry on selling cars and dealing with people he’s simply the best More

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