Gregg Eisenberg

Eric Scott and EuroMotorCars is second to none in Customer Experience, Customer Service and Inventory. Customer Experience, Customer Service and Inventory. More

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This was my first experience with Euro Motors in Bethesda MD. I purchased a pre-owned vehicle from them site unseen. I Live in Northern Pa). Their process and professionalism made me very comfortable in work MD. I purchased a pre-owned vehicle from them site unseen. I Live in Northern Pa). Their process and professionalism made me very comfortable in working with them. They bent over backwards with no pressure to assist me in every way. I usually don't write reviews....but these folks deserve a 10+ and I don't say that lightly. I personally dealt with Rabi ( Sales Consultant). Greg (Pre-owned Mgr.) and Todd (Finance Mgr.). All three individuals worked in unison to make my purchasing experience flawless and accommodating in every way. Thank you so very much for your patience and understanding in making this sale a wonderful experience. More

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Stay far away from this dealership. I purchased a 2017 CPO over the internet from this dealership on March 10th , and it was and continues to be a debacle. I put a down payment on the v I purchased a 2017 CPO over the internet from this dealership on March 10th , and it was and continues to be a debacle. I put a down payment on the vehicle 1 week before I flew out to pick it up, and I still had to point out dings, scratches and some kind of sticky substance inside the vehicle. No one went over the features of the vehicle, the finance department had the wrong paper work and when I got home I realized that they had jerry rigged the rear license plate as one of the retaining nuts was broken. The general manager sent a generic "How was your experience" email, to which I responded and have heard nothing in return. This place does not care about the customers. A month later, I get an email (not even a phone call) that they didn't get all the correct paperwork filled out, and could I please fill the forms out and return as soon as possible. I asked for specific and clear instructions for these forms. I then filled them out and returned them, then I get another email telling me I didn't fill them out correctly. This is absolutely ridiculous. I would expect this kind of behavior from any corner used car lot, but not a Mercedes dealership. But here I am. Still haven't heard a peep from anyone addressing my issues. The headaches this place has caused are not worth the vehicle we purchased. Take your time and find another dealership to do business with. More

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HORRIBLE Experience! Sold and Sold out from under... Received call from DEALER Ron Bouchard and made a deal over four text messages - and I quote from Ron, "this was a quick and easy deal" - only to sell Received call from DEALER Ron Bouchard and made a deal over four text messages - and I quote from Ron, "this was a quick and easy deal" - only to sell the car out from under me for $2k more four hours later - despite me offering a non-refundable deposit! This was a lowly SHREWD business tactic from a high-end dealer with a salesman who's profile states: "I have been in the car business for more than 25 years and am a real honest to god, car guy!! I enjoy helping clients choose the right car." Don't do business with this dealer! Spoke with Euro President who apologized - but REFUSED to take responsibility. Had audacity to ask me to come to him for any future sale. ME THINKS NOT! RUN, BUYERS! RUN! ~Skip More

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Awesome! Mr Eric Scott, Made it easy with his professionalism, very clear showing me the payment graphics, giving me the best options to lease my car. Very k Mr Eric Scott, Made it easy with his professionalism, very clear showing me the payment graphics, giving me the best options to lease my car. Very kind and honest person ! More

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Eric Scott is fantastic!! Eric Scott made my car buying experience a pleasure. He is a consummate professional, thinking of every aspect of my experience, doing all that he co Eric Scott made my car buying experience a pleasure. He is a consummate professional, thinking of every aspect of my experience, doing all that he could to get me a great deal on a great car. I would recommend Eric to anyone with full confidence they would be happy with the service and expertise he brings to the table. Cynthia Word More

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Car will not go into Park from Drive (owned 2 weeks) The used E350 was out of warranty. The dealership did offer to pay half the cost, but, no dealership should sell a customer a car with a major safety The used E350 was out of warranty. The dealership did offer to pay half the cost, but, no dealership should sell a customer a car with a major safety hazard and expect the customer to pay for the repairs. I understand if it was just a noise or something simple that relates to wear and tear. So buyer beware before purchasing a used automobile from this dealership. More

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The dealer gave me wrong key Mr Greg the sales head and dealer Alexander Marchenko treated me bad when I asked them the key they gave me is different and told me you could check i Mr Greg the sales head and dealer Alexander Marchenko treated me bad when I asked them the key they gave me is different and told me you could check it before you receive the car. I wouldn’t recommend this company as they are not trustworthy. More

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Stay clear of this dealership! I would strongly recommend against purchasing anything from the dealership. I traveled from Northern New Jersey to purchase a used Mercedes E63 from t I would strongly recommend against purchasing anything from the dealership. I traveled from Northern New Jersey to purchase a used Mercedes E63 from them and it turned into a nightmare scenario. My salesman was Ricky Oxendine and he is nothing more than a lying, cheating and uneducated thief. While I was completing the purchase paperwork with the finance manager, Mr. Oxendine entered the finance office and stated that the car was being sold “as is.” This was a complete surprise to me and I later found out that it is actually against the law in Maryland. The law states that a car dealership in Maryland cannot sell a used vehicle “as is” unless the vehicle is more than 6 years old AND has more than 60,000 miles. The finance manager initially had me sign a document saying the car has a 30 day/1,000 mile warranty but that paperwork was then nowhere to be found with all the other purchase documents upon later inspection. While driving home from the dealer, approximately two hours into the trip, the check engine light came on. The next day I checked the vehicle with a OBD2 computer scanner that I purchased. To my surprise the cover for the port was already removed and the previous codes had been cleared. A new scan of the vehicle’s computer turned up three major malfunctions, a catalyst system fault, a turbo boost system fault and a transmission fault. The next morning I drove 3 1/2 hours back to the dealership to return the vehicle. Mr. Oxendine then claimed that the car did have a warranty despite what he said two days earlier. I told him I wanted my money back and he said my Amex card would be refunded for the deposit that day. I videotaped him saying this and writing it on a paper that I kept. One week later the deposit money was still not returned to my Amex card. I made numerous calls to the dealership and left messages with the used car sales manager, Gregg Eisenberg. Mr. Eisenberg failed to return everyone of my calls and I had to resort to disputing the original charge through American Express. American Express conducted an investigation and found in my favor. The funds were restored to my card. I have purchased many new and used vehicles throughout and this was by far the worst experience I have ever had. Mercedes Benz USA should promptly investigate this dealership’s business practices and disassociate themselves from them in order to protect their good name. More

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It Doesn't Get Any Better than Euro Motorcars Bethesda Too often we focus on the negatives and don't give praise for all that is good. I have been a loyal customer of Euro Motorcars Bethesda for many year Too often we focus on the negatives and don't give praise for all that is good. I have been a loyal customer of Euro Motorcars Bethesda for many years. Why do I always come back to buy or lease Mercedes from this dealership? The answer is simple. The staff and the culture of buying a car is the best of the best. So many wonderful people to thank this time around. I literally just left Euro's parking lot in a brand new E43 AMG, I traded my S550 in for this car. First, Eric Scott, who has been my go-to new salesperson for years, yet again hit it out of the park for me. We all know how tough the car buying process is. Eric takes customer service to another level. If you are looking to be treated with respect and not play the game of back and forth, look no further than Eric. His knowledge of Mercedes Benz is second to none. He's the best. I have also been blessed for many years to deal with the best ever Finance Manager, Todd Patykewich. Todd has helped financed so many cars for me over the years. If you are looking for an honest and direct person who will always find you the best financing packages and take care of your warranties, look no further than Todd. I want to give a special thank you to Jonathan Logue, New Car Sales Manager, who without his help and insight, this current transaction might not have occurred. I couldn't be happier with my new E43 AMG. To know, I can always seek out Eric, Todd and Jonathan, and other wonderful people at Euro Motorcars Bethesda, when it's time to consider buying new or used Mercedes and service, its money in the bank for me. If you are in the market to either lease or buy any Mercedes Benz, take my advice and reach out to these very special people who I am blessed to have in my world. More

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