I spent over 9k to have seals redone on my EOS to address
issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over a
issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind screen was melted and that wa snot the case when I dropped it off and that has still not been addressed yet. I would think that VW could do better I had the condensation issue resolved by another shop as it was due to bad hoses and radiator. Much less than 9k. As an update - I have spoken to the service manger and we are working toward resolving any ongoing issues and concerns on my part. I can feel good about the outreach, professionalism and support to make my car whole and right. This is service I would expect and like to recommend. Well done Volkswagen!
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by Vidalocafz
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2024 -
Volkswagen of Salem responded
Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Had a lot of issues with my tires, which I bought them
less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought fro
less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought from you.
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by TESKANDARI1953
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2024 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I’ve been taking my ID.
4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful
4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful
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by Toadstada09
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Friendly staff.
Excellent service. Prompt. Can always give me a good estimate on when my service will be done.
Excellent service. Prompt. Can always give me a good estimate on when my service will be done.
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by lolah5
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Quarles
Jun 04, 2024 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Gregory, David, and our team can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
For my car, they are great for what they are doing as a
service because I prepaid on the interest rate for oil changes,
Butt they are overselling the services I don't need., and creating fear to me, maki
service because I prepaid on the interest rate for oil changes,
Butt they are overselling the services I don't need., and creating fear to me, making me run and take my time out of my busy schedule.
I always go for 2nd opinion and end up I don't need it yet.
But Voks Wagon Service department overselling it.
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by OSHARIPOFF
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Wonderful service.
Very nice folks who take care of you and are straight forward about what’s happening. Couldn’t have been easier and no surprises.
Very nice folks who take care of you and are straight forward about what’s happening. Couldn’t have been easier and no surprises.
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by MTBEANHALT
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Volkswagen of Salem responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I was greated and served right away.
Received frewuent updates snd treated with respect car runs great!
Received frewuent updates snd treated with respect car runs great!
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by MARILEEBELL
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
They always do great job working on my car and get the
job down effectively
job down effectively
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by SARAJEAN16
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Great service and staff got my car back to me in a timely
manner. would defiantly recommend Vw of Salem.
manner. would defiantly recommend Vw of Salem.
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by GBELL2
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
It took some time to be given attention in the service
department. It turns out that they were a person down. I was shocked by the large estimate of over $1000.00 for a service check out. I have an ID.4.
department. It turns out that they were a person down. I was shocked by the large estimate of over $1000.00 for a service check out. I have an ID.4. And it took two days to get the service and recall work done. I live in Corvallis and thankfully they comped me a car.
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by Nancy
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2024 -
Volkswagen of Salem responded
Hi Nancy:
Thanks for sharing your thoughts about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com