Fast and Professional and went above and beyond what I
was expecting. Service manager is great
was expecting. Service manager is great
More
by KLPFENSEIN94
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2024 -
Volkswagen of Salem responded
It's great to hear that Gregory, Daniel, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Brought my car in to get a key fob programmed to my car
had great service
had great service
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by MIKEPP4
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2024 -
Volkswagen of Salem responded
Mike, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The transportation by Uber or Lyft is great convenience
feature and reduces stress and Great service from Greg
feature and reduces stress and Great service from Greg
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by MICHAEL.JUDD
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2024 -
Volkswagen of Salem responded
Michael, it's great to hear that Gregory was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I go in with a specific issue and usually come out with
more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know
more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know if its a faulty wiring thing but this has happened before. Only place I know of that I usually end up getting actually screwed over. Will just be taking my VW out of town or finding a more thorough local mechanic. 3 Stars but only because the service manager has been kind in the past.
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by vw17phil
Verified Customer
Verified Customer
Service Price Transparency
Jun 12, 2024 -
Volkswagen of Salem responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Jun 12, 2024 -
Volkswagen of Salem responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Jun 12, 2024 -
vw17phil responded
Hi Greg, thank you for the response. It seems like we go through this fairly frequently where I can just expect to walk away from a simple repair with an issue. It’s just gotten to be a hassle.
So my headlight that I paid to replace is out. What can we do about that? Fairly certain it’s not the new bulb I paid for. I’ve been exceptionally busy and unable to make a follow-up appointment. But its likely there was some issue with maybe a bad wire that could have been overlooked. I want to remind you this happened previously on the driver side as well.
Also guy at the counter said you’d have to take like 14 days to diagnose a leak? Is that true? I had a small issue where it appears my rain-gutters or whatever are clogged in my back passenger doors letting water in over the doors but only during really heavy rains. Appears to be a fairly common issue with the 17 GTI platform so I would think you could take a tool and clear it and if the issue recurs THEN I would worry about a 2 week leak trace on the vehicle.
I don’t know, maybe the guy wasn’t awake yet but it seems like I’m getting overly complex answers to simple problems here. Any help would be appreciated!
Best,
Philip
Very professional service team!
Greg took care of our issue and was excellent at following through and rectifying our oil leak that happened after our oil change service.
Greg took care of our issue and was excellent at following through and rectifying our oil leak that happened after our oil change service.
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by KG367816
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2024 -
Volkswagen of Salem responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Greg here at Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The team was communicative and responsive to our
questions. They also completed our service on time.
questions. They also completed our service on time.
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by MARKDMYRICK
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2024 -
Volkswagen of Salem responded
Thank you so much, Mark, for your excellent review! We are so glad we had the opportunity to work with you and thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I spent over 9k to have seals redone on my EOS to address
issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over a
issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind screen was melted and that wa snot the case when I dropped it off and that has still not been addressed yet. I would think that VW could do better I had the condensation issue resolved by another shop as it was due to bad hoses and radiator. Much less than 9k. As an update - I have spoken to the service manger and we are working toward resolving any ongoing issues and concerns on my part. I can feel good about the outreach, professionalism and support to make my car whole and right. This is service I would expect and like to recommend. Well done Volkswagen!
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by Vidalocafz
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2024 -
Volkswagen of Salem responded
Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Jun 09, 2024 -
Volkswagen of Salem responded
Thank you for bringing this to our attention. If you'd be willing, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Had a lot of issues with my tires, which I bought them
less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought fro
less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought from you.
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by TESKANDARI1953
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2024 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Jun 08, 2024 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Jun 08, 2024 -
TESKANDARI1953 responded
I spent a 1000 dollar to get life time oil change, I don’t want it anymore, I spent about 5000 dollar on services and tires I bought on Audi Q 5 which bought from you guys, there was issues on and off from beginning and the record shows that, there’s no more talk, l will sell the car, take my losses and will never put my food in that
Place, thanks for nothing.
I’ve been taking my ID.
4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful
4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful
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by Toadstada09
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Friendly staff.
Excellent service. Prompt. Can always give me a good estimate on when my service will be done.
Excellent service. Prompt. Can always give me a good estimate on when my service will be done.
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by lolah5
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
David Quarles
Jun 04, 2024 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Gregory, David, and our team can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
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