The sales experience was great.
I really enjoyed working with Igor. He was very knowledgeable and a good listener. The finance guy was very organized and personable.
I really enjoyed working with Igor. He was very knowledgeable and a good listener. The finance guy was very organized and personable.
More
by JULI MEYER
Verified Customer
Verified Customer
May 15, 2024 -
Volkswagen of Salem responded
Thank you, Juli, for sharing your experience with us! We're happy to hear it went well with Igor and truly appreciate your feedback.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Great to work with, always willing to help out and answer
all of my questions. Thanks guys!
all of my questions. Thanks guys!
More
by BELLNANCY949
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2024 -
Volkswagen of Salem responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, Nancy, we look forward to having you as a valued customer for many years to come!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I feel like I get good service and I trust the facility.
I am bummed about the cost of a plastic cover for my key area on drivers side. It was removed I believe by someone trying to get into my car. 200.
I am bummed about the cost of a plastic cover for my key area on drivers side. It was removed I believe by someone trying to get into my car. 200.00? Terrible
More
by mlclark911
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
After other mechanics wasted our time (6 eeeks) and mucho
dinero VW fixed it in tow days for a minimal charge
dinero VW fixed it in tow days for a minimal charge
More
by WMG
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Inconsistency, uncaring, unfinished, rude, inconsiderate
of time, unwillingness to accommodate their issues, incompetence of diagnosing issue.
of time, unwillingness to accommodate their issues, incompetence of diagnosing issue.
More
by RBTM2006
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Volkswagen of Salem responded
Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
May 13, 2024 -
Volkswagen of Salem responded
Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. Would you mind sending us your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The sales department is great.
I would not trust the service department or their 60 point inspection. The car we bought the heater did not work. We paid cash but the finance manage
I would not trust the service department or their 60 point inspection. The car we bought the heater did not work. We paid cash but the finance manager was horrible and very rude.
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by WWW.WNG123
Verified Customer
Verified Customer
Other Employees Tagged:
Meredith. Was wonderful.
May 11, 2024 -
Volkswagen of Salem responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
May 11, 2024 -
Volkswagen of Salem responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Great customer service !
! David Quarles was super helpful and nice. The manager Greg service manager did everything he could to help me navigate this stressful situation.
! David Quarles was super helpful and nice. The manager Greg service manager did everything he could to help me navigate this stressful situation.
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by AMBER.STECKLER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erin Stack
, David Quarles
May 08, 2024 -
Volkswagen of Salem responded
Thank you, Amber! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Salem.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Nice folks, efficient, on time and good work.
I think the dealership is nice and has dedicated staff.
I think the dealership is nice and has dedicated staff.
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by Bason
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Volkswagen of Salem responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
They go out of their way to accommodate their customers
and satisfy their needs as best they can.
and satisfy their needs as best they can.
More
by HILLS32006
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Friendly, Professional & Personable!
Rep kept me updated via texts, vehicle was ready on time and EV fully charged.
Rep kept me updated via texts, vehicle was ready on time and EV fully charged.
More
by BARTOXLEY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Devin, David
May 03, 2024 -
Volkswagen of Salem responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
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