Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell | Page 5

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
386 Reviews
4.2

386 Reviews

Write a Review

386 Reviews of Gregory Bell

October 27, 2025

Dealership Rating
Employee Rating

Awful service takes forever to get workers to respond, CANT even get an accurate time estimate. Inconsiderate of peoples time. And charge absurd service fees! More

by Cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Gonzales , Josh

Oct 30, 2025

Volkswagen of Salem responded

Providing a positive experience is our top priority, Cecilia, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 25, 2025

Dealership Rating
Employee Rating

My oil change was done as scheduled. However, it took over 2 hours and the tag for next change due has incorrect date on it, says my next oil change is due a full year from now. More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Oct 26, 2025

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 17, 2025

Dealership Rating
Employee Rating

The dealership is very helpful. I appreciate the efforts of all of their employees to repair my Golf and keep me going. Prices are a little high, but employees are great. Thank you More

by RILEYLORD12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales , Devin Hand

Oct 17, 2025

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 17, 2025

Dealership Rating
Employee Rating

I bought a pick up and didn’t get it for 5 weeks lied to about it being worked on also didn’t even put 500 miles on the truck and my girlfriend was driving it and completely through a break pad and lost bre More

by TREVINTRUESDELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Gonzales, Anthony Rose

Oct 20, 2025

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 16, 2025

Dealership Rating
Employee Rating

Great work done. Wish the teck would have fixed my fog lights. Not just said that they where fine. One still does not work. I told the service person to fix my mirror More

by MIKEACR1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 17, 2025

Volkswagen of Salem responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 15, 2025

Dealership Rating
Employee Rating

They treated me good with all that I needed done on the car even got done a little before they predicted. More

by SCOOTERWHEELER_30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Oct 16, 2025

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 10, 2025

Dealership Rating
Employee Rating

I bought from a dealer because i thought thst would assure getting a car that Ididnt medically have to dump money into for repairs. I ended up buying a 2nd $200key be uase only 1 was included. Also, I More

by jendreams63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Gonzales, Matthew Reid

Oct 13, 2025

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 04, 2025

Dealership Rating
Employee Rating

I keep being asked to rate this dealer and have filled out the questionnaires more than once and still get asked to rate. I had my car’s oil changed. The best part was the car wash. My only negative comme More

by CAROLJONES
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Oct 05, 2025

Volkswagen of Salem responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Carol, feel free to contact us at your convenience. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 04, 2025

Dealership Rating
Employee Rating

Great service and people will definitely recommend this place to others thank you very much More

by ALEESHAWELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2025

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 03, 2025

Dealership Rating
Employee Rating

The Service dept went above and beyond my expectations with a nice clean wash of vehicle included More

by ERICOLEARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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