Gregory Jacobson | Page 7

10 Stars forMei Kei she is the Best Saleperson Ever! Hi my salesperson was Mei Kei Hong at Heritage Subaru Owings Mills, MD I first met Mei Kei several months ago, when I stopped in the dealership to Hi my salesperson was Mei Kei Hong at Heritage Subaru Owings Mills, MD I first met Mei Kei several months ago, when I stopped in the dealership to speak to the manager. I shared my experience (with the manager and Mei Kei) after recently being involved in an head on collision that totaled my 8 month old 2017 Outback Touring. I am blessed to be alive and am here to share with you that Subaru's are Extremly safe! I was'nt ready to buy a car that day. Mei Kei gave me her business card and said when your ready to give her a call. I knew I didn't want to buy another 2017 nor another touring but I did love and want all the features that it had. Mei Kei was very compassionate, knowledgeable, considerate and patient with me as we built and ordered my new 2018 Outback Mei Kei was readily available by telephone or email to answer any questions. Mei Kei's email signature block was personalized with her picture. Which I found to be a nice feature! Mei Kei kept me posted on the status of my new Outback from the production and shipment. As soon as my Outback arrived at Hertiage; Mei Kei surprised me with pictures (while it was still on the delivery truck) and emailed me immediately. What a great touch! When we arrived at the dealership, the Outback was parked out front with red balloons 🎈 🎀 and a big red ribbon - that's First Class!! We really appreciated Mei Kei's efforts for coordinating with everyone in expediting the final vehicle preparation and paperwork allowing the purchasing process to be completed smoothly and painless. Thank you Mei Kei! I love my new Outback💕 Mei Kei is very personal, friendly and an enthusiastic sales person who wears a sincere smile and her inner integrity that made purchasing a vehicle a joy. Mei Kei has won our trust and we plan on continuing our relationship with Mei Kei for many years to come. We highly recommend Mei Kei to anyone looking to purchase a new or used car! This is our 3rd Subaru Outback from Heritage! They really try to make you feel part of the Subaru family! We love all our Subies! D & T More

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Amazingly Helpful & Genuinely Kind Staff I came in after ditching my first appointment to check out a few 2017 Impreza Sports that I had found online when browsing. Santos was super friendly I came in after ditching my first appointment to check out a few 2017 Impreza Sports that I had found online when browsing. Santos was super friendly and helpful and understood my situation and busted his butt along with Gregory Jacobson to get my numbers to where I needed them in order to go home with the car I fell in love with online (and even more so in person). They weren't pushy at all and I was there near close but that didn't deter(sp?) them from doing what it took to earn my business and keep me happy and comfortable with my pricing and payments. From the sales floor to the sale manager all the way through to Milton Taylor the business manager the team was amazing and NOT PUSHY like you would think with car sales. More

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Going the extra mile...and then some. Mei Kei was the right fit for us. No pressure, lots of patience explaininig the new technology, very personable, and best of all a sense of humor. Whe Mei Kei was the right fit for us. No pressure, lots of patience explaininig the new technology, very personable, and best of all a sense of humor. When we explained that we needed help getting our new car home, Mei Kei didn't hesitate to offer to drive it to our home herself. That was a HUGE help. Her sales manager Greg Jacobson even followed to give Mei Kei a ride back. We told them what we wanted and what we needed and they made it happen. More

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Fast and Friendly Service Went to this dealer to buy our 2nd subaru, but this time I am eyeing for the Impreza. We were accommodated right away. Jon Waugh was very eager to Went to this dealer to buy our 2nd subaru, but this time I am eyeing for the Impreza. We were accommodated right away. Jon Waugh was very eager to show us around and made it a pleasant experience. Greg was also helpful in making the decision to purchase. Overall, it was fast, friendly and straightforward buying experience. More

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Surprise: An Authentic Salesperson! Mei Kei Hong is Authentic! If you're like me, you may be thinking: "How can I purchase the vehicle that's right for me, when the time is right for m Mei Kei Hong is Authentic! If you're like me, you may be thinking: "How can I purchase the vehicle that's right for me, when the time is right for me, when I don't know even know what make and model that I want, let alone any extra features? How can I make this huge purchase without feeling as though someone is pressuring me or giving me a "sales pitch," telling me what they think I want to hear just to make the sale. AND, of course - how can I get a decent deal without much haggling?" Enter Mei Kei and Heritage Subaru of Owings Mills. For the approximate year I spent looking for a car, the people at the dealership, especially Mei Kei and John W, made me feel comfortable - there was NO pressure to buy. And then, when I was really ready Mei Kei was there. Mei Kei listened - to my preferences, to my many questions, researched and provided answers, followed up, and was incredibly patient as I asked my questions and went for multiple test drives. Mei Kei helps people find the perfect vehicle for them. I love my new car! Thank you, Mei Kei, and thank you Heritage of Owings Mills for grooming her and creating a pleasurable experience! More

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I came away very satisfied I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came aw I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came away satisfied and happy. I felt very confident that Santos was only interested in getting my wife and I what we wanted and needed. The other staff was also very friendly, fast, and helpful. More

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