Gregory McLaughlin | Page 3

I recently used Premier Kia’s online parts service to purchase a new power window motor. I ordered the motor based on what all Kia sites said was the correct part number. Well when the motor arrived it w purchase a new power window motor. I ordered the motor based on what all Kia sites said was the correct part number. Well when the motor arrived it wasn’t the same as the one in my vehicle and the original had a completely different part number. I reached out to Greg McLaughlin and we determined Kia had changed the part number. Greg quickly issued and emailed me a return label. I sent the part back and Greg immediately shipped the correct part. I installed the new motor and couldn’t be happier. I really appreciate Greg for going the extra mile for me and for solving my issue quickly. I will certainly be purchasing any future parts from Premier Kia. Great customer service along with fair prices are a hard combo to find, but you will find them at Premier Kia. More

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Overall, I was very pleased with my experience today. Anthony Berardi was very helpful, polite, and addressed my concerns in the upmost professional manner. He was also upfront about other issues regardin Anthony Berardi was very helpful, polite, and addressed my concerns in the upmost professional manner. He was also upfront about other issues regarding my vehicle, and explained everything to me in a reassuring way. I highly recommend his services to anyone reading this review. as for the center itself, it was more then accommodating from the fresh water bottles and wide screen tv to pass the time to the light snacks offered as well. Five Stars all around. Mike Kane-McCarthy. More

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Nathan, as well as the rest of the staff working during our visits, were easy to work with knowledgeable, helpful and friendly. They’re a great team! our visits, were easy to work with knowledgeable, helpful and friendly. They’re a great team! More

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My experience with premier Kia was great I have been with Kia for a long time now and I intend to stay with them in the future. Nathan is a great salesman and is very helpful in explaining ho I have been with Kia for a long time now and I intend to stay with them in the future. Nathan is a great salesman and is very helpful in explaining how all the options on the vehicles work.i would recommend premier Kia to all my friends. More

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Not Surprised, Not Delighted, Relieved CustomerRating: Premier Kia of Branford ***** Customer Ideal Expectation -* Transparency -* Up front Disclosure/Fine Pr CustomerRating: Premier Kia of Branford ***** Customer Ideal Expectation -* Transparency -* Up front Disclosure/Fine Print *** Average Dealer Performance +* Delivery +* Follow Up (Parts Window) -* Sales Directed Parts/Service Follow-Up -* Sales Follow-Up *** Personal Experience Result First let me say that no car dealer will ever receive a rating of five from me until they go through every line item of the deal, disclosing the invoice price, what they paid for the vehicle, their fair profit, and the invoice price of any add-ons in order to arrive at what it will cost me to buy. Then I want them to show how they determine what they will give me for my trade in. Fair price of vehicle minus price of trade-in = balance to pay. So simple and honest. But alas, that has yet to be. I went to Premier Kia, as I was using the Costco car buying service. Although there were other Kia dealers closer to me, at least one of them being a Costco authorized dealer, Costco sent me out of my way. The explanation was that other dealers might not be offering the incentives. Oh, alright. I visited the other dealer, just in case. They were high energy, hail-fellow-well-met types of the old school. I was presented with a 4-square and, as the Internets will tell you, flee the four square. So I did. I returned to Premier, where the atmosphere was less wired. Seth, the salesman, was fairly new to this dealership, courteous, and taciturn. Jeff, the sales manager; was also courteous, quiet, and diligent in his negotiation duties. It had been 17 years since I bought my trusty Subaru so, through most of this transaction, I was in a frazzled car-purchase haze. It helped that Seth and Jeff were outwardly calm and understated throughout. Seth assured me that I was getting a good price for my Forester trade-in. I wanted a specific model and trim of 2020 Kia Soul. They got it for me. Seth showed me the car and answered any questions I had about its operation. The car was well washed and shined. Then I was handed over to Carlos, the finance manager. I was not financing the purchase, although all 3 men had mentioned several times that it would save me over $1,000 in the long run. The final contract had to be redrawn because I objected to being charged for the VIN etching and nitrogen in the tires. I had previously signed a paper foregoing those items so I was not expecting to find them in the contract. Carlos made a great show of tearing up the original agreement. I feel there was more to that “revision” than I realized at the time. Carlos is very good at what he does. Keep your wits about you at all times. Seth also introduced me to the Service area and a couple of the guys there. There is quite a nice, clean bay to drop your car off. You can also watch your car as it is being worked on. Papers signed, I drove home. A service diary was mentioned in the Owner’s Manual and a there is a place in the manual where the dealer prep is supposed to be signed off on by Service. There was no sign off and, so far, no delivery of the service diary. I am currently in the process of extricating myself from the bundled service contract/extended warranty. At my age, the distance and stress involved in having to justify service coverage is definitely not worth it for me. Costco has arranged for discounts only good at the dealership so I will find out what that's like. No word yet on the mud flaps that were supposed to be included in the sale. The 30 day WE OWE expires in a little over a week. I plan to call them tomorrow. UPDATE: November 2, 2019 The mud guards have never shown up. Every time I checked in, Jeff said there was no word yet. In mid October I called KIA. Had to call again because I didn't hear back from the first CSR. (Haven't heard back from the second yet either.) Advised Jeff I had called KIA. Have not heard from him since. I was reimbursed for the service contracts. There was some mention of a deduction for taxes. I asked why I should be paying tax on something I wasn't buying. I'm trying to stay positive here. I love the car, BTW. Oh, also found out that KIA's wiring insulation is soy based so will have to watch for mice in the garage. UPDATE December 18, 2019 Shortly after my last post, I was told they would get mud guards that were made for another model but would fit on my Soul EX. I waited but heard nothing. Not having heard from them since, I called just after Thanksgiving. They thought the problem had already been handled! Was later contacted at Jeff's behest by Omar for me to make an appointment. Now that the bad winter weather has arrived, I'm gambling that this Friday (December 20, 2019) will be decent enough to get there and back safely. Stay tuned for the outcome. UPDATE December 20, 2019 Back safe and sound. The worst part for me was driving on 91/95 to get there and back. Service was ready for me. The mud guards were in stock. I was able to watch the installation and my concern about my headlights remaining on during the service were allayed by Greg when he explained that the Bluetooth update required that the system remain on. My Soul was also washed before being returned to me. Despite my self-imposed trepidation, all went very well. Parts/Service, I salute you! Now all I have to do is figure out the bells and whistles. More

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Professional and Very Customer Focused I was looking for a Telluride, and Jeff made sure that I received a call as soon as one was available. When I showed up 2 minutes before opening, Set I was looking for a Telluride, and Jeff made sure that I received a call as soon as one was available. When I showed up 2 minutes before opening, Seth and Carlos really help me get the sales paperwork processed quickly & easily and both were attentive to my every question and concern. Seth even went the extra mile to have the car set up for me when I brought my wife down for a look-see, and handled a 'special request' regarding the exterior without my reminding him. He then introduced me to Greg in Parts to get the rear screen I had mentioned in passing, which Greg then installed before I drove home. It was customer service turned to 11. More

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They are my GO TO !!!!! I have been a customer since they opened the Branford Kia. I bought my Sorento from another dealer. One month later, Kia in Branford opened up. I have I have been a customer since they opened the Branford Kia. I bought my Sorento from another dealer. One month later, Kia in Branford opened up. I have been going ever since. My wife's last 3 cars have been Kia's - Optima, then 2 Sportage's. All bought from Premier. I am on my 3rd Kia. I bought a Dodge in between, but I even had my Dodge serviced at Premier. Their Service department has been the Best !!!! They don't upsell you, and they are very helpful. Great Job Carl !!!! With my most recent purchase, a Sorento, I dealt with Nathan (and Jeff a little). Nathan is the only face that I remember seeing since they opened up. In car sales, I think that speaks volumes about him. Others that have helped us have come and gone, but Nathan remains. In the past, we never connected with Nathan, just because of timing. Well this time, I made an appointment. He is experienced, knowledgeable, and thorough. Have had many conversations with Jeff as well. very approachable, and helpful. My first time dealing with Carlos, He made it painless. He was very thorough and helpful. We are a Kia family again. Thanks.......... More

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Excellent buying experience First car in 18 years. First new car ever. Saw a specific blue they worked while we were there to locate, found and delivered in 48 hours. Jeremy in First car in 18 years. First new car ever. Saw a specific blue they worked while we were there to locate, found and delivered in 48 hours. Jeremy in sales was patient, asked the right questions, comfortable to speak with, Rocco just as comfortable with all questions. Carlo handled our paperwork with clear explanations Post delivery explanations by Jeremy great. Service dept. Was friendly terrific. More

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Nate is Great Nate was terrific to work with. Staff in the parts and service areas a friendly and knowledgeable. I will definitely recommend a KIA and the Premier Nate was terrific to work with. Staff in the parts and service areas a friendly and knowledgeable. I will definitely recommend a KIA and the Premier dealership to my friends. More

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An enjoyable car buying experience Last Saturday morning I stopped at the Premier dealership to look at the Kia Forte. I went out for a test drive with Nathan. As my last new car purc Last Saturday morning I stopped at the Premier dealership to look at the Kia Forte. I went out for a test drive with Nathan. As my last new car purchase was 10 years ago, I was happy that Nathan took time to explain all of the new features and even connected my iphone to the car radio. Mike Taylor was very efficient with the paperwork and I was able to leave in the afternoon with my new car. All of the people I met there were very pleasant and helpful, including Greg from the parts department who installed my car mats. So happy with my purchase. More

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