Guillermo Hernandez
Guillermo Hernandez at Honda World Downey

Guillermo Hernandez

Assistant Service Manager

Honda World Downey

10645 Studebaker Rd
Downey, CA 90241

Contact Me
4.9
66 Reviews

Dealership Experience

30 yrs, 4 mos

Industry Experience

30 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.9

66 Reviews

Write a Review

66 Reviews of Guillermo Hernandez

September 04, 2025

Dealership Rating
Employee Rating

Going in without an appointment, service was done very quickly. Very happy with that thank you Precision Honda. The only bummer was an item that my sons bought and had me put on my start button. Ended up More

by nsxnext121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Lee, Robert Pastor

Sep 05, 2025

Honda World Downey responded

nsxnext121, thank you for taking the time and leaving us a review ! We’re glad to hear our team was able to assist you quickly, even without an appointment—that’s exactly the kind of efficiency we strive for.-Dennis Alejo GSM

September 03, 2025

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Ability to assist last minute appointment requests and provide prompt and quality service. Thank you More

by egomezz987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2025

Honda World Downey responded

egomezz987, thank you for taking the time and leaving us a review ! We're glad to hear that we were able to accommodate your last-minute appointment and deliver prompt, quality service. It's always our goal to be as flexible and responsive as possible for our customers.-Dennis Alejo GSM

September 02, 2025

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The new building and location looks modern and clean. Faster service would make it even better. More

by dnajor91
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2025

Honda World Downey responded

dnajor91, thank you for taking the time and leaving us a review ! We're glad to hear you like our new building and location — we’ve worked hard to create a modern, welcoming environment for our customers. We also appreciate your honest input about the speed of service. We're always looking for ways to improve, and your comments help us focus on where we can do better. We hope to provide you with an even smoother experience on your next visit!-Dennis Alejo GSM

September 01, 2025

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staff was very helpful and welcoming, assisted me with all my needs to the best of their ability More

by NONE25
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Recommend Dealer
Yes
Sep 01, 2025

Honda World Downey responded

NONE25,thank you for taking the time and leaving us review. We're so glad to hear that our staff was helpful and welcoming during your visit. It's always our goal to assist every customer to the best of our ability, and we're happy we could meet your needs. -Dennis Alejo GSM

September 01, 2025

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I always request Gigan Gutierrez whenever I have my car serviced. He is friendly and provides great customer service. More

by cindypelusa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Honda World Downey responded

cindypelusa1, We’re thrilled to hear that Gigan , Gutierrez consistently provides you with friendly and excellent customer service. He’s truly a valued member of our team, and we’re glad to know he’s making your service experience a great one. -Dennis Alejo GSM

September 01, 2025

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Guillermo was very attentive and helpful with my car service needs. Will return to service with Guillermo outstanding service advisor! More

by emiliobarrazag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Honda World Downey responded

emiliobarrazag, thank you for your feedback! We’re so pleased to hear that Guillermo provided you with attentive and helpful service. He truly is an outstanding service advisor, and we’re lucky to have him on our team. We appreciate your trust and are thrilled to know you’ll be returning. We look forward to seeing you again at Precision Honda! -Dennis Alejo GSM

September 01, 2025

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1 suggestion have a separate line for appointments and 1 without appointments. I waited too long in the service line with an appointment. More

by Hunnybunches
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 01, 2025

Honda World Downey responded

Hunnybunches, thank yo for taking the time and leaving us a review ! Thank you for the suggestion we are currently working on a solution. We look forward to assisting you again in the future !-Dennis Alejo GSM

August 29, 2025

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Guillermo is a great asset to the Honda team. He has treated my family and friends with the upmost respect. He is a reason we come back to the service department More

by gmoran21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Honda World Downey responded

gmoran21, thank you for taking the time and leaving us a review ! We’re proud to have Guillermo as part of our Honda team, and it’s wonderful to hear that he consistently treats you, your family, and friends with the utmost respect. He truly is a valuable asset, and we’re grateful that he’s a key reason you choose to return to our service department. -Dennis Alejo GSM

August 29, 2025

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Employee Rating

Guermillo is a great service advisor and his mechanic team too! Been a long time customer and will continue to be! More

by rvaldez248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Cabrera

Aug 29, 2025

Honda World Downey responded

rvaldez248, thank you for taking the time and leaving us a review ! We are glad Guillermo and our mechanics are providing you with the best service! We are glad to hear you are one of our loyal customers , we look forward to continue servicing you !-Dennis Alejo GSM

August 28, 2025

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Employee Rating

I had a pleasurable experience. It’s was quick and cost effective. Great Job, thanks. More

by David Serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Honda World Downey responded

David Serrano, thank you for taking the time and leaving us a review !We're glad to hear everything went smoothly, quickly, and at a great value. It’s always our goal to make each visit as pleasant and efficient as possible. We appreciate your kind words and look forward to serving you again!-Dennis Alejo GSM

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