Gus Rozos | Page 11

Patrick Hyundai responded

Thank you for your review and for your honest feedback! We regret that your visit wasn't up to expectations and we understand your concerns. Our goal is customer satisfaction and we apologize that it seems we missed the mark with your visit. Please feel free to reach out to customerservice@patrickcars.com for further assistance! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you for your review and for your honest feedback! We are glad that the staff was hospitable and provided you with timely updates. We understand your concern about the wait times, and we regret that it wasn't up to expectations during your visit! We strive for customer satisfaction and we'd like you to know we take your feedback seriously. Thank you for choosing Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that you had such a wonderful experience with us. We try to go above and beyond with every customer to ensure they are taken care of, and we're so glad that was the case with your visit! Thank you so much for choosing Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that Gus was able to help set you up for success with a rental! We hear and understand your concerns about the backordered parts, and we regret that your vehicle was in the shop for 3 weeks due to a recall. We appreciate your understanding through the process and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you so much for your 5-star review! We are glad to hear that the team is always nice when you come in! Our goal is to provide excellent customer service and we're glad that we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad that Josh and Gus and the rest of the team were able to make your visit special! Our goal is to provide a friendly and stress free process and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that Gus was able to make your visit special! We strive for efficiency and professional service at our dealership, and we're so glad we could deliver that! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you so much for your 5-star review! We are so glad to hear that Gus was able to provide you with excellent service! Our goal is to ensure an efficient and transparent visit every time, and we're so glad that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you so much for your 5-star review! We are so glad that the team was able to provide you with a quick service visit while also having great customer service! Our goal is to provide a friendly and efficient experience every time, and we're so glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

Patrick Hyundai responded

Thank you for sharing your experience! We’re thrilled to hear that Gus went above and beyond to accommodate your schedule and keep you informed every step of the way. We love making things as easy and convenient as possible for our customers, and it’s wonderful to know he delivered just that.