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Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos | Page 11

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8
117 Reviews

Specialties & Trainings

Hyundai Certified Service

4.8

117 Reviews

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117 Reviews of Gus Rozos

December 25, 2025

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Employee Rating

This dealership was exceptionally kind. They saw me with my rollator and made sure it was easy for me to get into my car. More

by IBIRISH55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 26, 2025

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that you had such a wonderful experience with us. We try to go above and beyond with every customer to ensure they are taken care of, and we're so glad that was the case with your visit! Thank you so much for choosing Patrick, and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 20, 2025

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Employee Rating

Unfortunately my car was at the service department for almost 3 weeks due to a safety recall and the parts were on backorder. Gus setup a rental and kept me up to date until my car was ready More

by erthrasher
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Dec 26, 2025

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that Gus was able to help set you up for success with a rental! We hear and understand your concerns about the backordered parts, and we regret that your vehicle was in the shop for 3 weeks due to a recall. We appreciate your understanding through the process and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 19, 2025

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Employee Rating

Everyone is always nice. The only problem I have is I do not get coupons sent to me. More

by SJAMEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vanhoosier, Tyler Schulz

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Dec 26, 2025

Patrick Hyundai responded

Thank you so much for your 5-star review! We are glad to hear that the team is always nice when you come in! Our goal is to provide excellent customer service and we're glad that we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 09, 2025

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Easy scheduling and super fast process. Love working with Josh and Gus was friendly and efficient as well More

by KELLIESCHNUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2025

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad that Josh and Gus and the rest of the team were able to make your visit special! Our goal is to provide a friendly and stress free process and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 09, 2025

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Employee Rating

Gus was professional, explained processes clearly, got me in and out quickly. He did a Nice job. More

by LMPICARDI28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2025

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that Gus was able to make your visit special! We strive for efficiency and professional service at our dealership, and we're so glad we could deliver that! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 08, 2025

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Employee Rating

This visit was excellent. Gus advised me as soon as the part came in and scheduled an appt More

by DIANEJIMPAGANO
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Dec 12, 2025

Patrick Hyundai responded

Thank you so much for your 5-star review! We are so glad to hear that Gus was able to provide you with excellent service! Our goal is to ensure an efficient and transparent visit every time, and we're so glad that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 07, 2025

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Employee Rating

Professional, kind & job well done 5 star experience, good customer service & quick service More

by AGRIFFIN5582
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Dec 12, 2025

Patrick Hyundai responded

Thank you so much for your 5-star review! We are so glad that the team was able to provide you with a quick service visit while also having great customer service! Our goal is to provide a friendly and efficient experience every time, and we're so glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

December 04, 2025

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Employee Rating

Keep me informed every step of the way You were very very accommodating. When I told Gus that I got out of work after your shuttle ends, he said let me figure something out. And he arranged for somebody to c More

by Lydiajbeam
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Dec 05, 2025

Patrick Hyundai responded

Thank you for sharing your experience! We’re thrilled to hear that Gus went above and beyond to accommodate your schedule and keep you informed every step of the way. We love making things as easy and convenient as possible for our customers, and it’s wonderful to know he delivered just that.

November 29, 2025

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Employee Rating

Waited over two hours for oil change even with an appointment. Service person went to lunch and was not getting paperwork done which is why I waited. Very unprofessional. More

by tkkroll18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Schulz

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Dec 02, 2025

Patrick Hyundai responded

Thank you for your review, and we appreciate the feedback, it helps us understand where we can improve. We apologize for your experience with us, and your concerns are valid. We would love the opportunity to make things right, so feel free to reach out to us vis call or text. - Patrick Dealer Group Customer Relations Team

November 28, 2025

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Employee Rating

Good service and they explain everything. Gus Rozos was most helpful in answering questions and giving suggestions. More

by RFLEST43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 02, 2025

Patrick Hyundai responded

Thank you so much for your 5 star review! We are so glad that Gus was able to provide expert care during your visit! Our goal is to provide an informative and transparent process from start to finish, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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