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Gus Rozos
Gus Rozos at Patrick Hyundai

Gus Rozos | Page 10

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8
119 Reviews

Specialties & Trainings

Hyundai Certified Service

4.8

119 Reviews

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119 Reviews of Gus Rozos

January 23, 2026

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Employee Rating

The worse customer service there is. It takes you a minimum 15 phone calls for 5 to 10 minutes each to get to a service agent. I highly suggest you pay higher and go to someplace else. More

by SANAAATASNEEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Peter Rybacki, Henry Hernandez, Mike Vanhoosier, Tyler Schulz , Erik Favela

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Jan 26, 2026

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We understand your frustration and your concerns are valid, especially the concerns about wait times. Our goal is customer satisfaction and we regret that your experience didn't meet expectations. Please feel free to reach out to us at customerservice@patrickcars.com for more assistance, as we would love to make things right. - Patrick Dealer Group Customer Relations Team

January 22, 2026

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Employee Rating

Gus did a great job communicating and following through on getting the job done. Highly recommended. More

by kennyroyal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 26, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad that Gus did a great job communicating and following through on getting the job done. Our goal is to provide a transparent and stress free experience with every visit, and we're glad that we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 17, 2026

Dealership Rating
Employee Rating

The dealership and I are on the same team - keep my 2018 Elantra in tip top shape. More

by CelesteB
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jan 26, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the team is able to keep your 2018 ELANTRA in tip-top shape! Our goal is to ensure quality care with every visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 17, 2026

Dealership Rating
Employee Rating

The dealership and I are on the same team - keep my 2018 Elantra in tip top shape. More

by CelesteB
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

Print
Jan 26, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the team is able to keep your 2018 ELANTRA in tip-top shape! Our goal is to ensure quality care with every visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 17, 2026

Dealership Rating
Employee Rating

The dealership promptly took care of every issue with the vehicle. In this case there were two and both were resolved in a timely manner, within a few days. The availability was also appreciated, sometimes a More

by GOLUB_FAMILIJA
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jan 26, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that the dealership promptly took care of every issue you had with your vehicle, and that the team was able to provide you with a great experience! Our goal is to make sure our customers feel valued, and that their concerns are taken care of, and we're happy that we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 16, 2026

Dealership Rating
Employee Rating

Good service. Estimate was accurate and I was in and out within 2 hours. Thanks More

by CHARDEMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 16, 2026

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that your visit was swift and that our team provided you with good service! Our goal is to provide a smooth service experience every step of the way, and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 15, 2026

Dealership Rating
Employee Rating

I dill with mr Rozos for many years he is very helpful he explains everything i am very happy with him thank you More

by GUSZOIS
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jan 16, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review! we are glad to hear that your visits a great every time, and we're glad the team is able to take care of you so well! Our goal is to ensure customer satisfaction, and we are so glad we hit the mark with your visit! we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 15, 2026

Dealership Rating
Employee Rating

Gus was excellent in helping me resolve the issue. He was efficient and responsive throughout More

by ZHOALT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Rybacki, Mike Vanhoosier, Tyler Schulz

Print
Jan 16, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review! We are glad to hear that your visits a great every time, and we're glad Gus was able to take care of you so well and resolve the issue! Our goal is to ensure customer satisfaction, and we are so glad we hit the mark with your visit! we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 13, 2026

Dealership Rating
Employee Rating

Very professional, prompt and communication was great They followed up to make sure all of our questions were addressed More

by TDUNBAR1
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

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Jan 16, 2026

Patrick Hyundai responded

Thank you so much for your 5-star review! We are so glad to hear that your visit was professional and that the communication was great! Our goal is to provide a transparent and swift experience, and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 06, 2026

Dealership Rating
Employee Rating

Came in for a recall and all went smoothly, done before they said I was happy More

by PEACEOFWOODSTOCK
Recommend Dealer
Yes

Other Employees Tagged: Gus Rozos

Print
Jan 09, 2026

Patrick Hyundai responded

Tank you for your review! We are glad to hear that your visit went well and we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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