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Gus Rozos

Overview Reviews (119) Inventory (418)

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Gus Rozos

Gus Rozos | Page 9

Service Advisor

Patrick Hyundai

1020 E Golf Rd
Schaumburg, IL 60173

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4.8

119 Reviews

Overview Reviews (119) Inventory (418)

Specialties & Trainings

Hyundai Certified Service

4.8

119 Reviews

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119 Reviews of Gus Rozos

February 12, 2026

Dealership Rating

Employee Rating

EXCELLENT CUSTOMER SERVICE gus again was excellent no complaints A job well done as he always does complaints A job well done as he always does More

by PKUSMIERSKI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 20, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that Gus was able to provide you with such a great experience. Our goal is to ensure a swift and stress free visit, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

February 09, 2026

Dealership Rating

Employee Rating

Gus is amazing. Truly one of the best service people I’ve worked with. If he wasn’t there. I might use a different Hyundai. Of late that dealership seems worse and w Truly one of the best service people I’ve worked with. If he wasn’t there. I might use a different Hyundai. Of late that dealership seems worse and worse. More

by THE_STATZS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 10, 2026 -

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We are glad that you had a great visit with Gus! We understand your frustration, and would love more insight into your visit. Please feel free to email us at customerservice@patrickcars.com - Patrick Dealer Group Customer Relations

February 08, 2026

Dealership Rating

Employee Rating

Fast, efficient and informative. The service intake was promptly, the shuttle drivers were courtesy and friendly. The service intake was promptly, the shuttle drivers were courtesy and friendly. More

by VALENTINO.RANDY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

Feb 10, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that your visit was fast and informative! Our goal is to provide transparency and efficiency with our service visits, and we're glad we hit he mark with yours! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 30, 2026

Dealership Rating

Employee Rating

Good experience! Took too long just for an oil change ! And to tell me that the car does not have a feature! Prices for scheduled maintenance are way too expensive! A Took too long just for an oil change ! And to tell me that the car does not have a feature! Prices for scheduled maintenance are way too expensive! Also lack of transportation and or home pick up is a big issue More

by TSCIANNA1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

Feb 10, 2026 -

Patrick Hyundai responded

Thank you for your review, and for your honest feedback. We understand your frustration and your concerns are valid, especially when it comes to the pricing, and the shuttle issues. Our goal is to provide a transparent and stress free environment, and we regret that it seems we fell short in your case. We would love the opportunity to make things right, so please feel free to reach out to us at customerservice@patrickcars.com - Patrick Dealer Group Customer Relations Team

Jan 30, 2026 -

TSCIANNA1 responded

New to this dealer ship, they only offer a shuttle in a 5 miles radius, I think that's awful, Golf mill Ford will drive you home and pick you up, or will come and get your car and drop it off, I guess I was spoiled! prices for scheduled maintaenance are outrageous! Guys its Hyunday not BMW! I shuld have paid more attention when I bought th car! The salesman didn't even recognize me and totally ignored my concerns had nothing to say except shrug his shoulders! I even had my sister buy a car here, This is the same guy that was supposed to get back to me about installing heated seats and never did!

January 28, 2026

Dealership Rating

Employee Rating

Clean, helpful, thorough, Friendly staff that I encountered. Nice touch with the coffee snack station encountered. Nice touch with the coffee snack station More

by SULUKE051

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

Jan 30, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are so glad to hear that you had a nice encounter and that our staff was friendly! Our goal is to provide great customer service, and we're glad we could deliver! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 28, 2026

Dealership Rating

Employee Rating

Hard to get appointments, have problems and can't get any one to call back, Seems like this dealership isn't interested in my issues one to call back, Seems like this dealership isn't interested in my issues More

by Emilie.draginis

Verified Customer

Recommend Dealer

Other Employees Tagged: Gus Rozos

Jan 30, 2026 -

Patrick Hyundai responded

Thank you for your review, and for bringing this issue to our attention. We apologize for your experience and your concerns are valid. Communication is important to us and we would love the opportunity to make things right so please feel free to reach out to us via call or text! - Patrick Dealer Group Customer Relations Team

January 27, 2026

Dealership Rating

Employee Rating

Was very good and kept aware of any issues. Work was completed in a timely manner. Work was completed in a timely manner. More

by RNOWSER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

Jan 30, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are thrilled to hear that you were kept aware of any issues and that the work was completed in a timely manner! Our goal with service is to be transparent and thorough, and we're glad we could deliver! we look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 27, 2026

Dealership Rating

Employee Rating

they have a plan to get us a new engine, it's always a pleasant visit pleasant visit More

by LAPORTA1VICKI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 30, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review! We are glad to hear that it's always a pleasant visit with us! Our goal is to provide transparency and efficiency with our visits, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 25, 2026

Dealership Rating

Employee Rating

It was the best experience I have ever had at Patrick I was greeted by Gus and after that everything went smoothly, and in a timely fashion was greeted by Gus and after that everything went smoothly, and in a timely fashion More

by DLITE10855

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

Jan 26, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review of Patrick Hyundai! We are glad to hear that the team gave you the best experience you ever had! We're glad to hear that Gus was great, and that everything went smoot and in a timely fashion! Our goal is to provide a seamless and stress free experience every time, and we're glad we hit the mark! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

January 24, 2026

Dealership Rating

Employee Rating

They were very professional. Very friendly and handled my situation perfectly. Pete the Service Manager was very helpful. Very friendly and handled my situation perfectly. Pete the Service Manager was very helpful. More

by joseph.difatta

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Gus Rozos

Jan 26, 2026 -

Patrick Hyundai responded

Thank you for your 5-star review of Patrick Hyundai! We are glad to hear that the team was very professional, friendly and handled your situation perfectly! Our goal is to provide a seamless and transparent experience, and we're glad we hit the mark with your visit! We look forward to assisting you in the future! - Patrick Dealer Group Customer Relations Team

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