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Hailee Politz
Hailee Politz at Toyota of Scranton

Hailee Politz | Page 6

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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5.0
82 Reviews
5.0

82 Reviews

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82 Reviews of Hailee Politz

January 30, 2025

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Employee Rating

Quick and friendly. Comfortable environment to wait for vehicle. Very straightforward and unfriendly you of all things that need attention. Not pushy. More

by CREEGE2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerardo Patino-Flores

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Feb 03, 2025

Toyota of Scranton responded

CREEGE2020, Thank you for your feedback! We're glad to hear you had a quick and friendly experience and found our waiting area comfortable. We always strive to be straightforward and informative without being pushy. We appreciate your business and look forward to serving you again! Warm regards, The Sales Team Toyota of Scranton

January 23, 2025

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Employee Rating

I love working with Hailey. She’s always kind, pleasant and helpful. The only negative I have is that I had a Yankee Candle car air freshener clipped to the vent, and after get More

by JLCAREY68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Peoples

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Jan 25, 2025

Toyota of Scranton responded

JLCAREY68, Thank you for your kind words about Hailey! We're so glad to hear she made your experience a great one. We truly appreciate your feedback and understand your frustration regarding the missing air freshener. That’s certainly not the experience we want for our guests. We'd be happy to replace it for you—please reach out to us, and we’ll make it right. We appreciate your business and look forward to serving you again! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton 570.702.8776

January 16, 2025

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Employee Rating

Excellent customer service. All work on vehicle has been professionally accomplished in a timely manner. More

by MAMAMARY516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Toyota of Scranton responded

MAMAMARY516, Thank you for your kind words! We're thrilled to hear that you had a great experience with our team and that your vehicle service was completed professionally and on time. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

January 15, 2025

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Employee Rating

Hailee was kind and informative and made the experience pleasant. I have been going to Toyota of Scranton for years and will continue to do so. More

by TONGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2025

Toyota of Scranton responded

TONGADO, Thank you for your loyalty and for sharing your experience! We're delighted to hear that Hailee provided kind and informative service, making your visit a pleasant one. We truly appreciate your continued trust in Toyota of Scranton and look forward to serving you for many more years to come! Warm regards, The Service Team Toyota of Scranton

January 05, 2025

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Employee Rating

hailee was a pleasure to work with. I was done in an hour. will be back soon. More

by JMESSNER219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 06, 2025

Toyota of Scranton responded

JMESSNER219, Thank you so much for your kind words! We're thrilled to hear that Hailee provided you with such a great experience and that your service was completed quickly. We appreciate your business and look forward to seeing you again soon! Safe travels! Warm regards, The Service Team Toyota of Scranton

December 27, 2024

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Employee Rating

Hailee is great to work with. I always trust that she is looking out for my best interest. More

by TGXAOS98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 27, 2024

Toyota of Scranton responded

TGXAOS98, Thank you for your kind words! We're so glad to hear that Hailee has earned your trust and always looks out for your best interest. She truly is an asset to our team, and we’ll be sure to share your feedback with her. We appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

November 26, 2024

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Employee Rating

Taken care of problem solved. Took vehicle in without appt because of warning that came up More

by DAHRDH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 28, 2024

Toyota of Scranton responded

DAHRDH, Thank you for sharing your experience! We’re glad we could assist you promptly and resolve the issue with your vehicle, even without an appointment. Your trust in us means a lot, and we’re always here to help whenever you need us. Safe travels, and we hope to see you again for any of your future vehicle needs! Warm regards, The Service Team Toyota of Scranton

November 24, 2024

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Employee Rating

They are very accommodating and customer friendly. Their service is top notch! I highly recommend them. More

by SUNIT_SOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 25, 2024

Toyota of Scranton responded

SUNIT_SOOM, Thank you so much for your kind words and recommendation! We're delighted to hear that you found our team accommodating and customer-friendly, and that our service met your expectations. We truly appreciate your support and look forward to continuing to provide you with top-notch service in the future! Warm regards, The Service Team Toyota of Scranton

November 22, 2024

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Employee Rating

One of the best customer service departments I have ever taken a vehicle to. Very courteous from the beginning to end. More

by Joseph P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 22, 2024

Toyota of Scranton responded

Joseph P, Thank you so much for your wonderful feedback! We’re thrilled to hear that our customer service team provided you with a positive experience from start to finish. Our team takes great pride in ensuring every guest feels valued and well cared for, and your kind words mean a lot to us. We’re so glad we could meet your expectations and make your visit a pleasant one. If there’s ever anything more we can do for you or your vehicle, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 06, 2024

Dealership Rating
Employee Rating

They were very helpful. They went above and beyond too take me home, and bring my car back too Toyota for my new tires. I didn’t realize it would take that long, and I had t More

by CYNDY.SCHOENBERG
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Print
Nov 08, 2024

Toyota of Scranton responded

CYNDY.SCHOENBERG, Thank you for sharing your experience! We’re so glad our team could go above and beyond to help you get home and ensure your car was taken care of for the new tires. We understand that time is valuable, and we're happy we could make the process a bit easier for you. Your appreciation means a lot to us, and we look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

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