Hailee Politz | Page 7

Toyota of Scranton responded

JOEPOLITZ8, Thank you for taking the time to share your experience! We're delighted to hear that our service department provided you with timely and thorough service. Clear communication is a priority for us, so it’s wonderful to know everything was explained well. We appreciate your feedback and look forward to serving you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

LMFOHANDLEY LMFOHANDLEY, Thank you so much for sharing your feedback! We're thrilled to hear that our team's courtesy, professionalism, and expertise left a positive impression on you. We’re glad that our check-in and pick-up processes made your visit smooth and efficient, and that you enjoyed the comfortable waiting area and snacks. We look forward to serving you again and making each visit just as seamless. Safe travels! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

ALANAIMER21, Thank you for sharing your experience with us! We're thrilled to hear that Hailie provided such professional service and kept you well-informed throughout the process. It’s wonderful to know she delivered on her promises and made your experience delightful. We look forward to serving you again in the future Thank you, Service Team Toyota of Scranton

Toyota of Scranton responded

GMGENT07, Thank you for sharing your experience! We're thrilled to hear that Hailee provided excellent service and helped with both your current and future appointments. It’s great to know you enjoyed a short wait and were able to relax at our café counter while your vehicle was serviced. We look forward to assisting you again in the future! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

Toyota of Scranton responded

343G9Z, Thank you so much for your wonderful feedback! We're thrilled to hear that Ms. Politz consistently provides you with such polite, professional, and efficient service. Recognizing and taking care of our guests is a priority, and we’re glad she’s helping you feel valued each time you visit. We're proud to have her as part of our team, and it's great to know she represents the Toyota brand in a way that meets your expectations. Thank you for choosing Toyota of Scranton — we're honored to be considered 'simply the best!' We look forward to continuing to serve you! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MARKABRAMS2004, Welcome to the area, and thank you for choosing Toyota of Scranton! We're thrilled to hear that your experience with us might have been the best you've had at any dealership. Providing professional and exceptional service is our top priority, so it means a lot to know we made such a great impression. If there's anything else we can do to help, don’t hesitate to reach out. We look forward to serving you again in the future! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

OUNTMUSGAL, Thank you for your incredible feedback! We're thrilled to hear that you consider us the best dealership you’ve ever dealt with. It’s our goal to provide top-notch service and professionalism, and we're glad to know that our efforts are resonating with you. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations. If you ever need anything, we’re always here to help! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JLCAREY68, Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and efficient. Our team strives to provide quick and excellent service, and it's great to know we hit the mark for you. If you need anything else or have any more questions, feel free to reach out. Safe travels and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to provide your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Resolving issues for our customers is a top priority, and it’s disappointing to hear that we fell short in addressing your concerns with your 2023 Tundra. We want to make things right. Could you please reach out to us directly at 570.702.8776, so we can discuss your concerns in detail and find a solution? Your satisfaction is important to us, and we’re committed to ensuring that your issues are resolved promptly. Thank you for giving us the opportunity to address this matter. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton