Hailee Politz | Page 7

Toyota of Scranton responded

JSKEEN8790, Thank you for your amazing review! We're thrilled to be considered the best dealership for new and used cars. It means a lot to us that you had such a positive experience. Thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future Regards, The Toyota of Scranton Team

Toyota of Scranton responded

343G9Z, Thank you so much for your wonderful feedback! We're thrilled to hear that Ms. Politz consistently provides you with such polite, professional, and efficient service. Recognizing and taking care of our guests is a priority, and we’re glad she’s helping you feel valued each time you visit. We're proud to have her as part of our team, and it's great to know she represents the Toyota brand in a way that meets your expectations. Thank you for choosing Toyota of Scranton — we're honored to be considered 'simply the best!' We look forward to continuing to serve you! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

MARKABRAMS2004, Welcome to the area, and thank you for choosing Toyota of Scranton! We're thrilled to hear that your experience with us might have been the best you've had at any dealership. Providing professional and exceptional service is our top priority, so it means a lot to know we made such a great impression. If there's anything else we can do to help, don’t hesitate to reach out. We look forward to serving you again in the future! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

OUNTMUSGAL, Thank you for your incredible feedback! We're thrilled to hear that you consider us the best dealership you’ve ever dealt with. It’s our goal to provide top-notch service and professionalism, and we're glad to know that our efforts are resonating with you. Your satisfaction means the world to us, and we look forward to continuing to exceed your expectations. If you ever need anything, we’re always here to help! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

JLCAREY68, Thank you so much for the fantastic review! We're thrilled to hear that your experience was smooth and efficient. Our team strives to provide quick and excellent service, and it's great to know we hit the mark for you. If you need anything else or have any more questions, feel free to reach out. Safe travels and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to provide your feedback. We're truly sorry to hear about your recent experience and understand your frustration. Resolving issues for our customers is a top priority, and it’s disappointing to hear that we fell short in addressing your concerns with your 2023 Tundra. We want to make things right. Could you please reach out to us directly at 570.702.8776, so we can discuss your concerns in detail and find a solution? Your satisfaction is important to us, and we’re committed to ensuring that your issues are resolved promptly. Thank you for giving us the opportunity to address this matter. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TRCOBRIN, Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently experienced courteous and pleasant service, and that you find our waiting area comfortable. It’s great to know that you’ve never had any issues with us. We appreciate your continued trust and support, and we look forward to providing you with excellent service in the future. If you need anything at all, don’t hesitate to reach out! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

STEVEN.CARROLL12, Thank you for your kind words! We're thrilled to hear that you received excellent service and that our team was able to find the right solutions for you. We take pride in our commitment to customer satisfaction and are glad to know our efforts made a positive impact. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

EMMA1764, Thank you so much for your fantastic review! We're thrilled to hear that Hallie provided you with such excellent service that you'd consider taking the bus if she ever left. We'll be sure to share your kind words with her. We're lucky to have such a dedicated team member, and we're grateful for your loyalty to Toyota of Scranton. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We strive for transparency in all of our transactions and regret if there was any misunderstanding regarding the vehicle's condition. We take pride in being upfront about our "as is" vehicles, ensuring that all customers are fully informed before making a purchase. We provided a complimentary diagnosis as a gesture of goodwill and recommended further consultation with Audi specialists to address your concerns. We are sorry to hear you had a disappointing experience at our dealership. Regards, The Toyota of Scranton Team