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Haley Brackett

Overview Reviews (53) Inventory (96)

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Haley Brackett

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Haley Brackett | Page 2

Service and Sales Liaison

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

Hello, I'm Haley, an experienced and dedicated Customer Care Liaison with a passion for providing exceptional support and fostering positive relationships between customers and businesses. My role involves actively listening to customer inquiries, addressing concerns, and finding effective solutions to meet their needs. I pride myself on my ability to empathize with customers while maintaining a professional demeanor. Through my strong attention to detail and commitment to continuous improvement, I contribute to enhancing customer satisfaction and loyalty. My goal is to ensure every customer interaction is positive and productive, fostering strong relationships between clients and businesses.

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4.7

53 Reviews

Overview Reviews (53) Inventory (96)

Dealership Experience

10 mos

Industry Experience

10 mos

Languages Spoken

English

4.7

53 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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53 Reviews of Haley Brackett

January 17, 2024

Dealership Rating

Employee Rating

They are wonderful! Everyone is nice and helpful. They go above and beyond to help. Everyone is nice and helpful. They go above and beyond to help. More

by DeeDee

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Jenkins, Debbie Barker, DALTON STANCELL

Helpful 0

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Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the kind words. We pride ourselves in taking care of our customers. We hope we can continue to meet and exceed your expectations. Thank you Amy Kelso

January 17, 2024

Dealership Rating

Employee Rating

Since oil changes have went from $57 to $116, I won’t be coming back. coming back. More

by SAEWHITE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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January 17, 2024

Dealership Rating

Employee Rating

Highly recommend this dealership and their service department. Smiling faces very helpful and informative with the work being done department. Smiling faces very helpful and informative with the work being done More

by bradleyscott

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erick Lopez

Helpful 0

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Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the positive feedback and we appreciate you taking the time to complete the survey. We look forward to future business with you. Thank you Amy Kelso

January 17, 2024

Dealership Rating

Employee Rating

Friendly, helpful service. Great dealer! Got me in the same morning that I called. Will go back in the future! Great dealer! Got me in the same morning that I called. Will go back in the future! More

by BBASCH82

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erick Lopez

Helpful 0

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Jan 18, 2024 -

Ford of Galesburg responded

We love hearing that we met an exceeding your expectations here at Ford. We look forward to future visits with you. Thank you again for the kind words. Thank you Amy Kelso

January 16, 2024

Dealership Rating

Employee Rating

I appreciate their appreciation for law enforcement day, it truly means more than you know to me it truly means more than you know to me More

by jhernandez45253

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 16, 2024 -

Ford of Galesburg responded

Thank you for the kind words. Honestly a free oil change is our way of saying thank you to those that serve our community. We look forward to future business with you. Thank you Amy Kelso

January 16, 2024

Dealership Rating

Employee Rating

Prompt and courteous service during the free senior citizen oil and filter changevfor my vehicle. citizen oil and filter changevfor my vehicle. More

by SStreak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 16, 2024 -

Ford of Galesburg responded

We are happy to hear that we met your expectations. We take pride in servicing our senior citizens. We hope to do business with you again in the future. Thank you Amy Kelso

January 16, 2024

Dealership Rating

Employee Rating

Nice kind considerate good job done very respectfully I will come back again. Thank you will come back again. Thank you More

by khutchi1954

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, David Jenkins

Helpful 0

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January 16, 2024

Dealership Rating

Employee Rating

They were a wonderful team to work with. They helped make a bad situation so much better. I highly recommend their service center. They helped make a bad situation so much better. I highly recommend their service center. More

by BECCAYOUNG33.RY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman, DALTON STANCELL, Erick Lopez

Helpful 0

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Jan 16, 2024 -

Ford of Galesburg responded

Thank you so much for the good review!! So happy we were able to assist you. We look forward to future business with you. Amy Kelso

January 16, 2024

Dealership Rating

Employee Rating

Could lower prices when person has cash to buy a car . And get a better deal And get a better deal More

by watson17

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman

Helpful 0

Report | Print

Jan 16, 2024 -

Ford of Galesburg responded

I am sorry we were unable to make the deal work for you. We would love another opportunity to try again. We always try our best to meet our customers needs. Feel free to reach out and talk with a salesman again if possible. Thank you Amy Kelso

January 16, 2024

Dealership Rating

Employee Rating

excellent service. , overheard service manager tell elderly woman she absolutely did not need new tie rods after another dealer told her she did good thing she came in f , overheard service manager tell elderly woman she absolutely did not need new tie rods after another dealer told her she did good thing she came in for second opinion More

by busterdawg01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Baughman

Helpful 0

Report | Print

Jan 16, 2024 -

Ford of Galesburg responded

Thank you so much for the positive review. I am happy that we met your expectation's and look forward to doing business with you in the future. Thank you Amy Kelso

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