Haley Brackett
Haley Brackett at Ford of Galesburg
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Haley Brackett | Page 3

Service and Sales Liaison

Ford of Galesburg

2201 W Main St
Galesburg, IL 61401

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4.7
57 Reviews

Hello, I'm Haley, an experienced and dedicated Customer Care Liaison with a passion for providing exceptional support and fostering positive relationships between customers and businesses. My role involves actively listening to customer inquiries, addressing concerns, and finding effective solutions to meet their needs. I pride myself on my ability to empathize with customers while maintaining a professional demeanor. Through my strong attention to detail and commitment to continuous improvement, I contribute to enhancing customer satisfaction and loyalty. My goal is to ensure every customer interaction is positive and productive, fostering strong relationships between clients and businesses.

Dealership Experience

10 mos

Industry Experience

10 mos

Languages Spoken

English English

4.7

57 Reviews

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57 Reviews of Haley Brackett

January 16, 2024

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Employee Rating

They were a wonderful team to work with. They helped make a bad situation so much better. I highly recommend their service center. More

by BECCAYOUNG33.RY
Service Price Transparency
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Recommend Dealer
Yes
Jan 16, 2024

Ford of Galesburg responded

Thank you so much for the good review!! So happy we were able to assist you. We look forward to future business with you. Amy Kelso

January 16, 2024

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Could lower prices when person has cash to buy a car . And get a better deal More

by watson17
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Baughman

Jan 16, 2024

Ford of Galesburg responded

I am sorry we were unable to make the deal work for you. We would love another opportunity to try again. We always try our best to meet our customers needs. Feel free to reach out and talk with a salesman again if possible. Thank you Amy Kelso

January 16, 2024

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excellent service. , overheard service manager tell elderly woman she absolutely did not need new tie rods after another dealer told her she did good thing she came in f More

by busterdawg01
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Baughman

Jan 16, 2024

Ford of Galesburg responded

Thank you so much for the positive review. I am happy that we met your expectation's and look forward to doing business with you in the future. Thank you Amy Kelso

January 16, 2024

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Fast and efficient service and a great value for us older Americans. Will do business with them again. Thank you! More

by pasofino2
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Recommend Dealer
Yes
Jan 16, 2024

Ford of Galesburg responded

Thank you so much for the 5 star review. We take pride in meeting our customers needs. We hope to see you again in the future. Thank you Amy Kelso

January 16, 2024

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They are extremely helpful, friendly and accommodating. I highly recommend this dealership for a car purchase and service. More

by JRobinson
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Recommend Dealer
Yes
Jan 16, 2024

Ford of Galesburg responded

Thank you so much for the 5 star review. We hope we can continue to meet an exceed your expecations. We look forward to doing business with you again. Thank you Amy Kelso

January 16, 2024

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The only negative thing is that they knew what we were bringing it in for but they didn’t order the part and have it there when we got there. We had to come back when the part came in. If they hadn’t kn More

by jenniatwell7
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Recommend Dealer
Yes

January 16, 2024

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Found the problem and fixed it at a great price. Great service and will definitely be back! More

by tabrackett7
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Recommend Dealer
Yes
Jan 16, 2024

Ford of Galesburg responded

Thank you so much for the kind words. We always do our best to meet our customer's needs. We hope to see you in the future to do further business. Thank you Amy Kelso

January 16, 2024

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Prompt and courteous service during the free senior citizen oil and filter changevfor my vehicle. More

by SStreak
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Recommend Dealer
Yes
Jan 16, 2024

Ford of Galesburg responded

We are happy to hear that we met your expectations. We take pride in servicing our senior citizens. We hope to do business with you again in the future. Thank you Amy Kelso

January 16, 2024

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Nice kind considerate good job done very respectfully I will come back again. Thank you More

by khutchi1954
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Baughman, David Jenkins

December 25, 2023

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Employee Rating

Great service. Friendly staff! Went in for my senior oil change. They noticed I needed a new air filter so put that on too! Love Haley Bracket and her momma! More

by myclancey1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Dee

Dec 25, 2023

Ford of Galesburg responded

Thank you so much for the kind words! It truly means a lot to all of us to have our customers leave happy. We hope you have a Happy Holidays. Thank you Amy Kelso

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