Haley McDonald | Page 14

Excellent customer service, the team stayed late to get our tire mounted. A positive end to a bad day with a blown tire. our tire mounted. A positive end to a bad day with a blown tire. More

by lgwagner Verified Customer Verified Customer

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I recently had to get my sunroof replaced at Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expec Mercedes-Benz of Columbus and I must say, I was thoroughly impressed. From start to finish, the entire experience was top-notch and exceeded my expectations. First and foremost, the staff at the service department were extremely friendly and welcoming. They greeted me with a smile and made me feel like a valued customer. They were also very knowledgeable and were able to answer all of my questions and concerns about my car. The waiting area was clean and comfortable, with complimentary waters available. The service department also had a shuttle service available for those who needed to leave their car for an extended period of time. I was pleasantly surprised by the speed and efficiency of the service. What impressed me the most was the honesty and transparency of the service department. They didn't try to upsell me on unnecessary services or repairs, which I have experienced at other dealerships. Instead, they were upfront about the cost and provided me with options to fit my budget. Overall, I highly recommend the service department at this car dealership. They provide exceptional customer service, have a knowledgeable and friendly staff, and offer efficient and honest service. I will definitely be returning for all of my future car maintenance needs. More

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Surprised at how small waiting area was and lack of seating for customers. Also time waiting was unacceptable considering appointment time. Very little inventory on pre-owned vehicle to consider. Mr. T seating for customers. Also time waiting was unacceptable considering appointment time. Very little inventory on pre-owned vehicle to consider. Mr. Tom was great. More

by cororep Verified Customer Verified Customer

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Great service Lauren did great very nice and very understanding. I was greeted very professionally I admire their hard work. understanding. I was greeted very professionally I admire their hard work. More

by jrjefferson35 Verified Customer Verified Customer

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Everyone is always a pleasure when getting our car serviced. Communication is always so easy. serviced. Communication is always so easy. More

by FLOYD.LEIGHANNE Verified Customer Verified Customer

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Haley was very professional. She does a great job in dealing one on one with customers. She does a great job in dealing one on one with customers. More

by gmandbs Verified Customer Verified Customer

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And enjoyed riding with Mike and MB picking up the car bah bah bah and bah bah bah and More

by ROGERFARQUE Verified Customer Verified Customer

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The dealership is always courteous and polite when I come for service. They always have smiles on their faces which makes for a very comfortable stay. for service. They always have smiles on their faces which makes for a very comfortable stay. More

by james-larry Verified Customer Verified Customer

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Had a part replaced on my car, left the dealership and had another error message pop up. Had to take my car back the next day and it has been back in the shop overnight again. The service man said that had another error message pop up. Had to take my car back the next day and it has been back in the shop overnight again. The service man said that he had a problem with his computer last week. This is the second time that I have had to return to the service department because the problem was not corrected. I had waited at least 5 weeks for the part to come in. Love Rchelle and Hailey!!! I am just not used to having things corrected the first time. More

by PAT45 Verified Customer Verified Customer

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The best service experience and department I have ever used. Recommend and I will use again. The place was so clean, the staff friendly and helpful especially Haley McDonald and the entire experience far used. Recommend and I will use again. The place was so clean, the staff friendly and helpful especially Haley McDonald and the entire experience far exceeded the place I have used in the past ( Montgomery). Great experience from the first phone call until I drove off the lot. Thank you for a great maintenance visit. More

by Vera Scott Verified Customer Verified Customer

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