Hank Santos

They are truely a customer focused dealership as they care about cars that they service. Awesome experience and they work with you to help you! care about cars that they service. Awesome experience and they work with you to help you! More

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First rate service. James is the best. He always keeps me in the loop as to the status of my repairs James is the best. He always keeps me in the loop as to the status of my repairs More

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Classic bait and switch … told Julie I had received a $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after the service was delivered, Julie told me she had to charge me full price of $147.. I objected and she ignored my protestation. I could care less about the $27 overcharge but it is the principle. Previously, as I was awaiting the service I inquired about buying a new BMW X5. Consequently, after I was overcharged, I informed Julie, the other service people (one woman was extremely understanding and provided me with a free car wash coupon), and then the sales representatives that I would NEVER purchase a car from Herb Chambers again. Note I have up to this point purchased 3 vehicles from Herb Chambers. I hope Herb Chambers felt it was worth it - $27 overcharge just cost them a $80,000 sale! More

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Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency Very nice teams and patient staffs to answer questions and provide excellency More

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James in service is excellent. The guys taking the cars at check in are great too. The guys taking the cars at check in are great too. More

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Awesome customer service! Came in for scheduled service, was in and out in a breeze! Came in for scheduled service, was in and out in a breeze! More

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The staff in the service department are always there for me. Great experience as always me. Great experience as always More

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Staff and crew very professional, friendly and clean environment. Samik very supportive answer all my concerns. environment. Samik very supportive answer all my concerns. More

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Ease of scheduling, constant communication, fast and efficient service, great people - very satisfied and would recommend efficient service, great people - very satisfied and would recommend More

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Customer service was great told me everything that was needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed needed for the car. And the pricing quote was clearly price and the service tech kept my car clean I was very impressed More

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