Harold Blackwell | Page 22

Awesome Deals, Better Service I absolutely love the new BMW I purchased from the BMW of Catonsville. I was so impressed with the customer service and how easy the process was. I wo I absolutely love the new BMW I purchased from the BMW of Catonsville. I was so impressed with the customer service and how easy the process was. I worked with Harold and Hassan, both of whom were very nice and incredibly professional. I could not believe how smooth the entire process was, they made it feel so easy. I definitely would recommend them to anybody searching for a new car. More

Helpful 0

Report | Print

Deceptive pricing at dealership My experience with Bmw of Catonsville was mediocre to say the least. Ive been searching for a bmw x7 v8 for a while in a black exterior and brown int My experience with Bmw of Catonsville was mediocre to say the least. Ive been searching for a bmw x7 v8 for a while in a black exterior and brown interior. I found the one on cargurus at bmw of catonsville. Even though i live in california and this particular car was in MD i was willing to have it transported because it was $96k on the website. I made a phone call to see if it was available and HAROLD let me know that it should be available and that it is one of their loaner vehicles that has about 2000 miles on it. He said hed call me back after he verified it was there. A while went by and he called me back to let me know it was available. I asked him if he could make sure the car has never been in an accident and all the paint is original. He then asked me why i was interested in that vehicle and i told him because it was listed at $96k on cargurus and its the color combo ive been looking for. He then went on and asked when i could come in and drive it and as soon as i let him know im in california his mood changed and it was as if i was wasting his time asking him all these questions. I let him know that im a serious buyer and will be paying cash. When he heard me say that he shouted “well then youre not gonna get the 11 grand off” and i paused for a second and asked, what do you mean? He said if i dont finance the vehicle i would not be able to get that special pricing. That didnt make sense because i know that a dealer cannot change the sale price of a vehicle if the customer chooses to finance or purchase cash. I know that new vehicles come with incentives from the manufacture but this vehicle had been registered and was used. I cant imagine how this “rebate” would bring the price down from 108k to 96k. I felt like HAROLD just wanted to take advantage of me and make me do financing and buy a bunch of stuff i dont need. He then went on saying that i have to read the small print and at this point i was upset because he totally shut down after finding out i live in california and im not financing. Ive had very good experience with bmw and mercedes here in california and when this happened i felt very bad about this dealership that has nice inventory but doesnt know how to treat customers well. I instantly what was happening and why after i looked up reviews for the dea I went and found a similar x7 at another dealership and the customer service there was completely different. They showed me how all the different options to leasing financing and paying cash. They showed me how to save money and got me the best deal. But most importantly made me feel taken care of when im spending $100k+ More

Helpful 0

Report | Print

Very pleased I have not yet found a automobile yet but, the salesperson that I am working with will certainly help me find it. Mr Blackwell contact's me freq I have not yet found a automobile yet but, the salesperson that I am working with will certainly help me find it. Mr Blackwell contact's me frequently on what he thinks I may be interested in, I have no doubt that he will be successful with this task. Mr Blackwell definitely knows his job, very professional and courteous. More

Helpful 0

Report | Print

Elsie Evans Mr Blackwell is one of the amazing sell men I have ever mate he still call me to see if everything is ok with my BMW and that I'm please he is very k Mr Blackwell is one of the amazing sell men I have ever mate he still call me to see if everything is ok with my BMW and that I'm please he is very knowledgeable about the BMW he is just an amazing sell men clean my BMW put in the showroom so it can stay clean until I pick it up More

Helpful 0

Report | Print

Happy! Harold Balckwell was great! He helped me find the perfect fit for my family Be sure to ask for Harold when you are car shopping, you won't be disap Harold Balckwell was great! He helped me find the perfect fit for my family Be sure to ask for Harold when you are car shopping, you won't be disappointed! More

Helpful 0

Report | Print

Harold Blackwell Review Mr. Harold was a great salesman, he had great customer service and conversation from my phone call earlier in the day before I even came in to make a Mr. Harold was a great salesman, he had great customer service and conversation from my phone call earlier in the day before I even came in to make a purchase. He was great through this whole process. He made the whole process an overall great experience at BMW Catonsville. More

Helpful 0

Report | Print

Excellent Great experience! I would recommend this dealership to anyone . Everyone was friendly and very professional. Mr. Blackwell took time to show me all th Great experience! I would recommend this dealership to anyone . Everyone was friendly and very professional. Mr. Blackwell took time to show me all the vehicles I was interested in. More

Helpful 0

Report | Print

Professionalism and consistency will win every time My husband was searching for a car on my behalf. I was looking but didn't NEED to buy a car. He called the dealership and reached Harold Blackwell. My husband was searching for a car on my behalf. I was looking but didn't NEED to buy a car. He called the dealership and reached Harold Blackwell. He described what I was looking for and identified a car that he saw online that he thought would be perfect for me. Harold shared the details of the car and asked that we come in to see the car. The day before we arrived, Harold delivered the bad new that the car was sold. He then stated we should come in to the dealership as he had several convertibles to show us. When we arrived, the Harold took the time to discuss my wants and needs in a car. He told me that he had the perfect car for me and boy was he right. Again, I was not in a rush to buy the car but Harold explained that this particular car with the minimal miles it had on it was rare. Needless to say I bought the car. I bought the car because I loved it, but I also bought the car because I believed 100% what Harold was telling me. He is not your typical sales person. He is honest, professional and just a really nice guy. More

Helpful 0

Report | Print

Harold was fantastic Harold was very helpful not pushy it was a very pleasant experience. Sam was so knowledgeable and excellent as well. I would recommend BMW Catonsville Harold was very helpful not pushy it was a very pleasant experience. Sam was so knowledgeable and excellent as well. I would recommend BMW Catonsville. More

Helpful 0

Report | Print

Awesome experience Harold Blackwell was patient, listened to what we wanted, was attentive and helpful! He made the experience enjoyable and stress free. Would definitel Harold Blackwell was patient, listened to what we wanted, was attentive and helpful! He made the experience enjoyable and stress free. Would definitely purchase another car. Samuel was great too in helping us navigate payment, warranties etc and Renauldo was super helpful with the genius portion of the car! Great job BMW Catonsville! More

Helpful 0

Report | Print