Harold Shelby | Page 8

I had a wonderful, stress-free leasing experience with Harold Shelby at BMW Silver Spring. I was treated as a valued customer from my first phone inquiry onwards, and Harold shepherded me through the leas Harold Shelby at BMW Silver Spring. I was treated as a valued customer from my first phone inquiry onwards, and Harold shepherded me through the leasing process with courtesy and professionalism. My questions were answered promptly, phone calls and emails returned quickly, and the car was ready when I needed it. Kudos to Harold, Sharif, the finance department, and everyone at BMW Silver Spring who made my experience a superior one. More

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We had an outstanding experience with Harold Shelby and BMW of Silver Spring. When we arrived at the dealership Harold already had the three BMW models of interest lined up for quick test drive of all thre BMW of Silver Spring. When we arrived at the dealership Harold already had the three BMW models of interest lined up for quick test drive of all three in order to make an easy comparison. Harold demonstrated outstanding product knowledge and trustworthy demeanor. Subsequently we had a few questions about the model / car of interest and he quickly researched the issues and returned to us with an answer. Harold hustled and was proactive without undue sales aggressiveness. We consummated the transaction quickly and painlessly. While Harold deserves the bulk of the positive feedback, Max Moyer, sales manger, deserves mention as he also contributed to the best car buying experience. We will be buying our next car from Harold and BMW of Silver Spring. More

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I'm from about 6 hours away and dealt with Harold over the phone for over a week several times. He was able to answer all my questions and help walk me through everything I needed to take care of before m the phone for over a week several times. He was able to answer all my questions and help walk me through everything I needed to take care of before making the drive. He was absolutely great to work with and I would recommend him to anyone. I actually arrived a few hours earlier than I planned on and called the dealership to inform them to see if he was there. He came in almost 2 hours early to go over all the paperwork. He went above and beyond for me and I'm very happy with the level of service he provided for me More

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Harold has been a rock star from the moment I entered BMW. I love when I am able to explore and the rep is not pushy and respects boundaries. I came into BMW Nov 2020 and kept in touch with Harold. I ask BMW. I love when I am able to explore and the rep is not pushy and respects boundaries. I came into BMW Nov 2020 and kept in touch with Harold. I asked tons of questions and he never hesitated to respond quickly and with options to best suite what I was looking for. In June, it was only right to commit to the BMW team that had made the transition so easy from Acura. I am stoked to be a BMW X3 owner and can't say enough about the professionalism, honesty and genuine care Harold has for customers and their experience. 100% happy! More

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I had the BEST experience with Harold Shelby and Gen Awanohara. Harold is accessible, prompt, and professional. Really has a high emotional IQ in reading customers about what they need and are looki Awanohara. Harold is accessible, prompt, and professional. Really has a high emotional IQ in reading customers about what they need and are looking for. He is not going to waste your time. I went in on a Saturday morning at 9am, out by 10am, and had the car a day later. The communication by text was so easy and professional. The paperwork only took about 45 min, and Gen was very professional and competent. Great experience! More

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My experience was outstanding and it’s because of Harold Shelby. The Costco Auto Program designated BMW of Silver Spring as the dealership for me and I'm so thankful they did. From the very beginning, Har Shelby. The Costco Auto Program designated BMW of Silver Spring as the dealership for me and I'm so thankful they did. From the very beginning, Harold didn’t act like a salesman, he acted like a friend. He made me feel comfortable, and he was attentive, informative, dependable and patient, always having my best interest in mind. Since picking up my car, he has been available to me every time I’ve contacted him, and every time he has been patient and has taken care of my needs. He truly has gone above and beyond my expectations and I can’t thank him enough. More

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We just bought a new vehicle at BMW of Silver Spring and it was a great experience. After a failed negotiation elsewhere, we decided to see if Costco's buying service included BMW. Within an hour we recei it was a great experience. After a failed negotiation elsewhere, we decided to see if Costco's buying service included BMW. Within an hour we received a call from Harold Shelby at BMW of Silver Spring and had a firm price for the vehicle. Harold was incredibly efficient, and easy to deal with. He was knowledgeable about every aspect of the car and the buying process. Everything was accurate and smooth. During the period while we waited for the car to be built, Harold kept in contact with us and was always helpful and enthusiastic. His enthusiasm was contagious and made the pick up process fun. We were very impressed with BMW of Silver Spring and would definitely recommend this dealer. More

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I just purchased an X5 from BMW of Silver Spring and Harold Shelby was the sales advisor. Harold was very knowledge about the various features of the vehicle. Harold provided excellent customer service. Harold Shelby was the sales advisor. Harold was very knowledge about the various features of the vehicle. Harold provided excellent customer service. Harold was very professional and made himself available for any questions I had. Harold made my experience of buying my first BMW very pleasant. More

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I had a great experience working with Harold from BMW Silver Spring. He worked diligently with me to get the car that I wanted and was always available to respond to any questions that I had. He got me a Silver Spring. He worked diligently with me to get the car that I wanted and was always available to respond to any questions that I had. He got me a great deal and his caring demeanor is a big reason why I decided to get my car from BMW of Silver Spring. More

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I contacted Harold Shelby about a pre-owned car. Harold was professional, friendly, and most importantly, Harold is a man of his word: He promised the car would be cleaned and out front of the dealership a was professional, friendly, and most importantly, Harold is a man of his word: He promised the car would be cleaned and out front of the dealership and it was. Paperwork and negotiations handled swiftly and efficiently. Harold filled the car with gas, installed permanent license plates, and gave me a handsome gift. I would buy again from BMW of Silver Spring. I’ve already recommended Harold to a co-worker looking for a new BMW. More

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