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Harveen Toor
Harveen Toor at Norm Reeves Toyota Dallas

Harveen Toor | Page 11

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
123 Reviews

"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships

Dealership Experience

5 yrs, 3 mos

Industry Experience

6 yrs, 4 mos

Specialties & Trainings

customer service expert, communication specialist

4.5

123 Reviews

Write a Review

123 Reviews of Harveen Toor

March 02, 2025

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Employee Rating

Fast, efficient and friendly service. I was able to leave in about an hour. Everything went great More

by beccamarquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

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Mar 03, 2025

Norm Reeves Toyota Dallas responded

That's awesome, Becca! We're pleased that your service visit for your Toyota went so well. This is the type of service we strive for and hope that we can keep this momentum going. Thanks so much, and we welcome you to return at any time!

March 01, 2025

Dealership Rating
Employee Rating

Very good l around - sales, service, etc. Fair price and quick. Would do it again. More

by rndlldk
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ryan Palma

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Mar 03, 2025

Norm Reeves Toyota Dallas responded

Congratulations on your new Toyota! We're pleased that we had all our ducks in a row. If you may be considering accessories, feel free to come in and take a look. Thanks so much!

February 28, 2025

Dealership Rating
Employee Rating

Communication is key to everything and as a customer that has owned his own business it must be the correct information and from the same person. More

by Shale loucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Norm Reeves Toyota Dallas responded

We agree, Shale! We hope that you had a satisfying service visit for your Toyota, and if you have any questions or concerns, please feel free to reach out to us. We're open to suggestions and focus on transparency. Thanks so much!

February 26, 2025

Dealership Rating
Employee Rating

Buena atencion y buen servicio me agrada que tengan un buen grupo de personas en atencion al cliente More

by William Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , Justin Auchter, Carlos Lopez

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Feb 27, 2025

Norm Reeves Toyota Dallas responded

¡Nos enorgullece brindar un excelente trato a nuestros clientes, William! Nos alegra saber que se sintió bienvenido en nuestro concesionario y bien atendido por nuestro equipo. Esperamos que esta sea solo el comienzo de nuestra relación para mantener su Toyota en excelente estado. ¡Gracias!

February 26, 2025

Dealership Rating
Employee Rating

I was mislead on the cost of repairs. I was called back to the dealership under the pretense that the GM would take care of my bill due to all the hassle I was put through. That was false More

by Pfiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Seltzer

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Feb 26, 2025

Norm Reeves Toyota Dallas responded

Fiero, Thank you for the review. I refunded you $200 of your service bill while you were her. You asked a salesperson for numbers on a new vehicle that we provided you. When you left you thanked me for listening to you. I appreciate your business but not sure how we didn't meet your expectations.

February 25, 2025

Dealership Rating
Employee Rating

Very quick service, professional. The staff was very friendly and easy to book service with them. More

by carlacullison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Norm Reeves Toyota Dallas responded

That's awesome, Carla! We're glad that you found our staff welcoming and that it was easy to get your service appointment for your Toyota. Remember that we have service specials, too, so be sure to review them before you get here next time. Thank you!

February 23, 2025

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Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 22, 2025

Dealership Rating
Employee Rating

Always great service there! I trust their work and their opinions. Courteous attention is their byword! More

by DETTRA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena , Justin Auchter, Carlos Lopez

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

It makes us proud that you trust our service team with your Toyota! Our goal is to make service courteous and efficient. We're glad that was your experience. Thanks so much, and we look forward to working with you again!

February 20, 2025

Dealership Rating
Employee Rating

Excellent customer service, great job, always bring my cars at this Toyota service and don't have any problems at all. I would recommend this place. More

by rivas1287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 20, 2025

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, and we hope to partner with you for service for many miles to come! Remember that we have service specials that can sweeten any visit to our service center. Thanks so much, and we can't wait to work with you again!

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Report | Print
Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

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