Harveen Toor
Harveen Toor at Norm Reeves Toyota Dallas

Harveen Toor | Page 12

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
120 Reviews

"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships

Dealership Experience

5 yrs, 2 mos

Industry Experience

6 yrs, 3 mos

Specialties & Trainings

customer service expert, communication specialist

4.5

120 Reviews

Write a Review

120 Reviews of Harveen Toor

February 02, 2025

Dealership Rating
Employee Rating

Excellent customer service by the dealer worker Harveen. Keeps me posted, makes sure repairs are done quickly More

by judson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

Norm Reeves Toyota Dallas responded

That sounds like a satisfying service visit for your Toyota! We will pass your compliments on to Harveen and hope that you will return in the future. Make sure that you check out our service specials for more savings!

January 31, 2025

Dealership Rating
Employee Rating

Bad service. I never saw my sales rep. When I got there to pick it up nobody help had to go to the cashier to find my truck. It is worst that cowboy Toyota More

by EMX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2025

Norm Reeves Toyota Dallas responded

We're concerned to read your review about your service experience. This is not the type of service that we pride ourselves on and will address our service team about the issues you encountered. If you'd like to discuss this with a dealership representative, please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

January 31, 2025

Dealership Rating
Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 27, 2025

Dealership Rating
Employee Rating

I have a consistently wonderful experience here. Not particularly well-versed in cars and never feel taken advantage of. More

by bronco.clumps4m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Norm Reeves Toyota Dallas responded

Your review makes us so happy from being a repeat Toyota service customer to feeling well-informed. Thanks for putting your trust in us, and we're here for you when you need us! Feel free to schedule your next appointment online.

January 23, 2025

Dealership Rating
Employee Rating

They were reasonable, courteous, and thorough. They kept some of the wonderful employees of Cowboy Toyota. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2025

Norm Reeves Toyota Dallas responded

We're glad that you're satisfied with the service you received for your Toyota, Terry! Thanks for sticking with us, and we hope to be serving you for a long time to come. When you're ready for your next service appointment, you can conveniently schedule it online.

January 22, 2025

Dealership Rating
Employee Rating

I enjoy the service received at now Norm Reeves Toyota. Mr. Justin Auchter, a wonderful young man, very professional, always makes servicing my vehicle a wonderful experience. I'm very grateful, Thank yo More

by luther_tolliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Jan 23, 2025

Norm Reeves Toyota Dallas responded

We're excited to read that Justin has been providing quality service to you, Luther! Having a good mechanic is so worth it, and we're glad you found him. Thanks for the compliments, and we hope to see you at a future service appointment! Feel free to request him once again.

January 20, 2025

Dealership Rating
Employee Rating

He is a real kind person. He got my vehicle in & out without along wait. More

by Kiki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Toyota Dallas responded

Thanks for the kind words regarding Harveen. Your feedback is highly valuable to us, and we appreciate your business!

January 20, 2025

Dealership Rating
Employee Rating

"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Antonio Holmes, Edwin Aguilar , Carlos Lopez

Jan 21, 2025

Norm Reeves Toyota Dallas responded

Your recommendation means the world to us!! Thank you so much for sharing. We strive to not only provide quality service, but quality overall experiences, and our team is important in achieving that goal. Again, we thank you for the feedback, and we look forward to assisting you again in the future.

January 19, 2025

Dealership Rating
Employee Rating

Shelly is always consistent, honest and kind. I would drive out my way just to have her help service my car. I know my cars are in good hands! More

by Jazaembry
Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Toyota Dallas responded

Shelly embodies all that we strive for here at our dealership. We appreciate you taking the time to share with us. See you again soon!

January 17, 2025

Dealership Rating
Employee Rating

A supposedly 45 minute battery recall item took well over 3 hours to complete. Bad communication to the customer about the issues and problems causing the delay. MX found time to inspect the car and sugges More

by jlgulley3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Norm Reeves Toyota Dallas responded

We appreciate you bringing this matter regarding your battery recall repair to our attention. This will help us to address the delays for your repair and make sure that we're more streamlined in our services. If you return in the future, you can experience a five-star visit for your Toyota. If you have any further concerns, please contact our service center. Thanks for your patience.

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