Heath Bower

Family member purchased a 14 Nissan Altima 2.5S recently. It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agr It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agreed to replace vehicle with a full refund towards another vehicle minus taxes, lic and doc fee. I thought that was amazing customer service until they "self towed" the vehicle to the dealership. They claimed the newer vehicle they picked out did not have enough "book value" so they declined to do the deal unless they buy a way more expensive car. Typically, my family purchases their vehicles from me, but due to our used car shortage, they were not able and thought Honda of Kirkland would be the next best thing. They were sadly misktaken! My first thought is that if I make a promise to a customer, I follow through 100%. It's unfortunate that Honda of Kirkland cares more about their bottom line, than a customer that only spent less than $13,000 for a vehicle they thought was reliable. I asked my family member about a service contract. Typically it's offered however they were not "crystal clear" the offer was an option. If 0 stars were an option, that is exactly what they deserve. Will refer family to Attorney General as well as the BBB. More

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I could have also bought life insurance from Joe and Eric if they were to offer it. Buying car from this dealership is so trustworthy and professional. This is the 4th car I bought from this dealership in 5 if they were to offer it. Buying car from this dealership is so trustworthy and professional. This is the 4th car I bought from this dealership in 5 years, it will not be the last. More

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We had the best experience at Honda of Kirkland. Justin Lee & Reshad went above and beyond in helping us chose the next car for our growing family. I would highly recommend this place to anyone looking to Lee & Reshad went above and beyond in helping us chose the next car for our growing family. I would highly recommend this place to anyone looking to trade or purchasing your vehicle, you will be in great hands! More

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Justin Lee was the best salesman I've ever had the pleasure of doing business with. He went above and beyond finding me the exact vehicle and trim package I wanted. He kept me informed and answered an pleasure of doing business with. He went above and beyond finding me the exact vehicle and trim package I wanted. He kept me informed and answered any questions I had throughout the entire buying process. I highly recommend Honda Of Kirkland More

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New Car I don't purchase a new car very often, Since Hondas last so long, I don't need to. My previous Honda was a 2006 CRV which still runs great. I'm loo I don't purchase a new car very often, Since Hondas last so long, I don't need to. My previous Honda was a 2006 CRV which still runs great. I'm looking forward to a new model -- the HRV. Seems like it will be just right. More

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The financial guy was terrible. I refused all of the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I c the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I can leave. Been in there over 5 hours. That was the first and last time they get my business or anyone I know. xxxxxxxx! More

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Loved working with Joseph Murphy!! This is our 5th Honda from Honda of Kirkland and we’ve worked with Joseph every time and it’s a great experience every time!!! He makes sure the deal This is our 5th Honda from Honda of Kirkland and we’ve worked with Joseph every time and it’s a great experience every time!!! He makes sure the deal is great and we know we can get support at anytime well after the actual sale! More

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Joseph Murphy provided excellent follow up Joseph Murphy at Honda Kirkland sold us our third car. We come to see him again because he is professional and easy to work with. We enjoy the follow Joseph Murphy at Honda Kirkland sold us our third car. We come to see him again because he is professional and easy to work with. We enjoy the follow up on any questions regarding technology or service. Thank you. More

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Excellent pricing and customer service This is my 9 or 10 th Honda I bought from this dealership....Always have great experience here .love the sales people and management...Bart K. This is my 9 or 10 th Honda I bought from this dealership....Always have great experience here .love the sales people and management...Bart K. More

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Excellent Mr Jin Sato is professionally excellent sales person . HR-V, my preferred SUV is able to be leased one year. Mr Sato recommended to me and his well un Mr Jin Sato is professionally excellent sales person . HR-V, my preferred SUV is able to be leased one year. Mr Sato recommended to me and his well understandable.expression is totally satisfied. More

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