Jae Han

Family member purchased a 14 Nissan Altima 2.5S recently. It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agr It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agreed to replace vehicle with a full refund towards another vehicle minus taxes, lic and doc fee. I thought that was amazing customer service until they "self towed" the vehicle to the dealership. They claimed the newer vehicle they picked out did not have enough "book value" so they declined to do the deal unless they buy a way more expensive car. Typically, my family purchases their vehicles from me, but due to our used car shortage, they were not able and thought Honda of Kirkland would be the next best thing. They were sadly misktaken! My first thought is that if I make a promise to a customer, I follow through 100%. It's unfortunate that Honda of Kirkland cares more about their bottom line, than a customer that only spent less than $13,000 for a vehicle they thought was reliable. I asked my family member about a service contract. Typically it's offered however they were not "crystal clear" the offer was an option. If 0 stars were an option, that is exactly what they deserve. Will refer family to Attorney General as well as the BBB. More

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The financial guy was terrible. I refused all of the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I c the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I can leave. Been in there over 5 hours. That was the first and last time they get my business or anyone I know. xxxxxxxx! More

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Mohammed was one of the kindest salesmen I have encountered. He took extra time even after our purchase to make sure we were happy. Impressive encountered. He took extra time even after our purchase to make sure we were happy. Impressive More

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Justin, Jae and Tim are very helpful, patient and really took care of us as we navigated the myraid of options. Thank you! We love our our new Pilot! took care of us as we navigated the myraid of options. Thank you! We love our our new Pilot! More

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Great Experience. No games. I came for a specific vehicle and they helped me get exactly what I wanted, gave me all the info I could ask for on the car. A genuinely ple No games. I came for a specific vehicle and they helped me get exactly what I wanted, gave me all the info I could ask for on the car. A genuinely pleasant experience. More

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My Go To Dealership I have bought all my 3 cars from Honda of Kirkland in 12 years as they are reliable, great & personable service and reasonable prices. Recently, I tr I have bought all my 3 cars from Honda of Kirkland in 12 years as they are reliable, great & personable service and reasonable prices. Recently, I traded in my CRV for a Passport and Justin was super helpful to explain the detailed features of the Passport and tips & tricks about the car. More

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Great buying experience The crew at HoK is top notch! I had a terrific buying experience and recommend this dealership highly. You won’t be sorry. Ask for Sid Eng. The crew at HoK is top notch! I had a terrific buying experience and recommend this dealership highly. You won’t be sorry. Ask for Sid Eng. More

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Good car buying experience I purchased a Honda Odyssey from Honda Kirkland. When I inquired for the quote online, Joseph Murphy went above and beyond to record a personalized vi I purchased a Honda Odyssey from Honda Kirkland. When I inquired for the quote online, Joseph Murphy went above and beyond to record a personalized video of the vehicle and also provided a competitive offer. When I visited the dealership Joseph and Jae Han helped me buy the car at a reasonable price. I liked the car buying experience at Honda Kirkland and will surely recommend this dealership to a friend. More

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Best dealership with an awesome salesman Went here at 4 pm looking for HRV or CRV. The salesman Joe smith greet me right at the door. He patiently show me all the option and also guide me thu Went here at 4 pm looking for HRV or CRV. The salesman Joe smith greet me right at the door. He patiently show me all the option and also guide me thur this process. He show me plus and minus on every vehicle and show me which one is fit my need. This is not my first stop but surely I will be customer for live. The salesman Make me feel comfortable and make me car smart in short period time. If he can find me a perfect car He surely will find anyone car need. Most of all in and out fast which this is important not like other dealerships that playing price game. Last but not least Barbara Giley finance lady that help me with vehicles service contract she make the buying process running smooth.Thanks Honda Kirkland, Joe Smith, the manager (Jae), and Barbara that give me a great deal keep up the good work. This what all dealership should be !! More

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Amazing Sales Experience! Justin Lee made buying a car so easy! He was very friendly and knowledgable about the 2019 Honda Odyssey he sold us! The staff was also very nice and Justin Lee made buying a car so easy! He was very friendly and knowledgable about the 2019 Honda Odyssey he sold us! The staff was also very nice and we would recommend this dealership to anyone needing a new Honda! This place is 10 out of 10, would recommend! More

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