Eric Rizer

Family member purchased a 14 Nissan Altima 2.5S recently. It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agr It had a sticker in the window stating it was headed to the auction. The transmission went out after putting 65 miles on it. Honda of Kirkland agreed to replace vehicle with a full refund towards another vehicle minus taxes, lic and doc fee. I thought that was amazing customer service until they "self towed" the vehicle to the dealership. They claimed the newer vehicle they picked out did not have enough "book value" so they declined to do the deal unless they buy a way more expensive car. Typically, my family purchases their vehicles from me, but due to our used car shortage, they were not able and thought Honda of Kirkland would be the next best thing. They were sadly misktaken! My first thought is that if I make a promise to a customer, I follow through 100%. It's unfortunate that Honda of Kirkland cares more about their bottom line, than a customer that only spent less than $13,000 for a vehicle they thought was reliable. I asked my family member about a service contract. Typically it's offered however they were not "crystal clear" the offer was an option. If 0 stars were an option, that is exactly what they deserve. Will refer family to Attorney General as well as the BBB. More

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I could have also bought life insurance from Joe and Eric if they were to offer it. Buying car from this dealership is so trustworthy and professional. This is the 4th car I bought from this dealership in 5 if they were to offer it. Buying car from this dealership is so trustworthy and professional. This is the 4th car I bought from this dealership in 5 years, it will not be the last. More

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I have been a customer of Honda of Kirkland for close to twenty years and just bought my fourth 2021 Accord Touring. I have not only purchased my cars at dealership but, have always entrusted all my servic twenty years and just bought my fourth 2021 Accord Touring. I have not only purchased my cars at dealership but, have always entrusted all my servicing needs to them. Everyone is highly knowledgeable, professional and always striving to assist you with a smile. Above all, honesty is one of theit root guiding priciples. The only word that comes to mind to adequately describe Honda of Kirkland is EXCELLENCE! They have always exceeded my expectations and I consider them as part of my extended family. More

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Jaqueline Larson and Eric Rizer we’re profoundly and immediately helpful in getting me set up and comfortable in my new car in a timely manner. Not to mention how friendly everyone was throughout the pr immediately helpful in getting me set up and comfortable in my new car in a timely manner. Not to mention how friendly everyone was throughout the process; a truly positive experience. More

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Justin Lee Justin was great in taking care of all my needs...... slow down Justin though.... The lights should have been added into the package Honda lighting Justin was great in taking care of all my needs...... slow down Justin though.... The lights should have been added into the package Honda lighting is not as ambient as Toyota...so that was a bit disappointing! That has nothing to do with you Justin....factory flaw....miss Toyota's lighting package! But you were GREAT Justin.....I enjoyed working with you and your partners! Honda is a good car....I am enjoying the RIDE!!! Thanks for all your help Justin!!!!! Enjoy your new home!!!!! Sincerely, Cindee L. Hudson P.S. Carlos was EXCELLENT too in explaining my new car! Thank you Carlos for all your patience! More

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Justin Lee the sales rep was amazing but when it came to financial departments they did not seem to know how to do their job and did not do the things I asked them that I wanted and had to keep coming back financial departments they did not seem to know how to do their job and did not do the things I asked them that I wanted and had to keep coming back to sign papers. And was told they had financing figured out before I left. Luckily I had my own financing so I had something to go with. Would not recommend going there if you do not have financing figured out before had. More

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The financial guy was terrible. I refused all of the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I c the Add-ons, he looked upset or something, stood up and left. He came back 10 minutes later and I gave in and bought the xx VIN etch for $375 so I can leave. Been in there over 5 hours. That was the first and last time they get my business or anyone I know. xxxxxxxx! More

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Disappointed they lie me on lots of things bank information title does no show has they said Erick and they team are really bad never come back information title does no show has they said Erick and they team are really bad never come back More

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Best car purchase experience ever. The basis of my Kirkland Honda "excellence" rating is principally driven by the totality of my experience with ALL the dealership's staff and manageme The basis of my Kirkland Honda "excellence" rating is principally driven by the totality of my experience with ALL the dealership's staff and management, bar none. All were very professional while still being very friendly and supportive throughout the acquisition process. In particular, I would like to commend your sales rep., Mr. Joseph Murphy. With over 50 years of personal car purchasing/leasing circumstances, I have never had a better car purchasing experience than I had with Joe. No matter the dimension being rated (experience, respect, courtesy, helpfulness (and ease of working with), product knowledge, enthusiasm about the product, responsiveness to questions and problems, follow-up post sale, etc.). Joe is at the top of all the car sales professionals I know, and I can't praise him enough. He has gone above and beyond the call and easily out ranks any car sales personnel I have ever dealt with. I would have no reservations recommending him and Honda of Kirkland for sales, leasing , service and product. Finally, I would emphasize that Joe is an all-around good and honorable person and I consider it an honor and privilege to know him. Thank you Joe. It has been a pleasure and I look forward to our future dealings. More

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Excellent pricing and customer service This is my 9 or 10 th Honda I bought from this dealership....Always have great experience here .love the sales people and management...Bart K. This is my 9 or 10 th Honda I bought from this dealership....Always have great experience here .love the sales people and management...Bart K. More

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