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Heather Beran
Heather Beran at Bryan College Station Toyota

Heather Beran | Page 7

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
140 Reviews
4.8

140 Reviews

Write a Review

140 Reviews of Heather Beran

October 15, 2025

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Employee Rating

Service was not good. Toyota has really gone down hill as far as customer service. Heather barely said 2 sentences to me. Literally. I called twice to check if repairs wer More

by LIZG979
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 16, 2025

Bryan College Station Toyota responded

We are sorry to hear about your experience and the frustration with communication from our team. We value your loyalty over the years and understand how disappointing it is when service does not meet expectations. We would like the opportunity to discuss your concerns and work with you. Please reach out to our service team so we can assist. Customer Relations Manager customerservice@purdygroupusa.com

September 08, 2025

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Got my car all fixed thank you. Had it tinted and they fixed my undershield More

by RUSSKARLI86
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Justin Birdwell, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Tony Rogers, Manny Lopez, Russell Karli

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Sep 08, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We’re glad we could get your car fixed and take care of the tint and undershield. We appreciate your business! Customer Relations Manager customerservice@purdygroupusa.com

August 20, 2025

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Employee Rating

Heather was very helpful and coordinated everything very well. Enjoy working with her again . she is an asset to Toyota dealership. More

by reeseg27
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 21, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad Heather could assist you and make everything go smoothly. She is a valued member of our team and will be happy to hear your kind words. Customer Relations Manager customerservice@purdygroupusa.com

August 09, 2025

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it was a good job done quickly and the facility was a good place ok More

by DTIMIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell, Ron Broesche

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Aug 12, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad the job was done quickly and you found the facility to be a good place. Have a good day! Customer Relations Manager customerservice@purdygroupusa.com

July 11, 2025

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Employee Rating

Very organized and professional. Kept me informed about my cars progress. Offered to drive me home and pick me up once my car was done! Super impressed. More

by UCAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 14, 2025

Bryan College Station Toyota responded

It’s great to know you were impressed with the organization and care provided during your visit. We are here to make the process seamless! See you next time! Customer Relations Manager customerservice@purdygroupusa.com

June 30, 2025

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Employee Rating

This is a well established organization. The transition from drop off to completion was seamless. More

by sam
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Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Jul 02, 2025

Bryan College Station Toyota responded

Thank you for your kind words. We are glad to hear that the entire process, from drop-off to completion, was smooth and seamless. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

June 27, 2025

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Employee Rating

Heather kept me informed on the progress of my car. I have been dealing with Toyota since 2010 and have always had good service. More

by JUDITH10
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Jun 30, 2025

Bryan College Station Toyota responded

We appreciate your loyalty over the years and are happy Heather provided clear updates on your vehicle. Thank you for being part of the Toyota family! Customer Relations Manager customerservice@purdygroupusa.com

June 21, 2025

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Employee Rating

The repair on my car was done in a timely manner. Justin came to get me as soon as were done with my car. More

by DBANDBB44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell

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Jun 23, 2025

Bryan College Station Toyota responded

We appreciate you sharing your experience. It’s great to hear the repair was completed promptly and that Justin provided attentive service. Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

June 10, 2025

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Employee Rating

After I set up my appointment and arrived early everything went very smooth, then she came back and explained everything to me. I would recommend the dealership to anyone who has a car More

by CFORD1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 11, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad your appointment and visit went smoothly and that our team provided clear explanations. We appreciate your recommendation! Customer Relations Manager customerservice@purdygroupusa.com

June 06, 2025

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Employee Rating

Justin and his service team always do an excellent job in a timely manner. I am grateful for their distinguished customer service. More

by BrianN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Birdwell

Print
Jun 09, 2025

Bryan College Station Toyota responded

Thank you for your kind feedback! Justin and our service team appreciate your recognition and are glad to provide you with timely, distinguished service. We look forward to assisting you again! Customer Relations Manager customerservice@purdygroupusa.com

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