I have been with Honda and Acura dealers for over 20 years and love helping people and building relationships with guests. The last thing people want is a stressor over a vehicle, and it is always nice to help make a negative situation, turn into a positive interaction.
Read moreDealership Experience
13 yrs, 1 mo
Industry Experience
21 yrs, 5 mos
Languages Spoken
English
1,207 Reviews
Write a Review1207 Reviews of Heather Cullen
October 02, 2017
Great service Exceptional service. Atmosphere and waiting area is great. Heather is a great advisor and followed with me frequently on the length of time upon com Exceptional service. Atmosphere and waiting area is great. Heather is a great advisor and followed with me frequently on the length of time upon completion. More
September 19, 2017
Professional dealership! The first part of my rating is towards the service advisor, Heather Cullen. She is knowledgeable & she knows how to give wonderful customer service & The first part of my rating is towards the service advisor, Heather Cullen. She is knowledgeable & she knows how to give wonderful customer service & her service team supports her proudly. Secondly, I fortunately own a 2003 Honda S2000 with low mileage, 67,000 miles. I feel extremely comfortable bringing my car to Heather for service knowing she will have quality work completed at a affordable price. In this case, parts were needed & I was put in a Honda Accord rental which was a nice treat! Great marketinkg getting to experience new products from Honda. I have been a Honda fan for many years. I'm aging myself however since my first car was a 1974 Honda Civic & been partial to Honda's ever since. I have already referred some of my neighbors to see Heather. And as I see it, is the best compliment!!! Lou Sobh thank you for the overall feeling & I plan to return for future service work needed. More
September 10, 2017
My first service visit! I had my first service visit since purchasing my 2014 Civic. I made an appointment for an oil change/tire rotation. It was completed in under 45 min I had my first service visit since purchasing my 2014 Civic. I made an appointment for an oil change/tire rotation. It was completed in under 45 minutes. Heather was awesome as my service advisor. More
August 26, 2017
Car Battery, Check brake pads Called Heather to explain our issues, got me an appointment with a few hours. Battery and cable replaced, part had to be ordered but I was notified by Called Heather to explain our issues, got me an appointment with a few hours. Battery and cable replaced, part had to be ordered but I was notified by Heather that the car would not be ready until the next day which was fine. Heather explained the issue with the pads. She was excellent in explaining all the things they check and what needed to be done. We trust her hold heartedly with our car and decisions. She would never push anything to be done that does not need to be done. Always friendly, caring and concerned for not only our car but us. We have ALWAYS received top quality care and reasonable prices but Heather is one of the main reasons we keep coming back to Lou Sobh. Added note, everyone is nice and friendly and always speaks when passing you buy. Just a great place to have our car serviced and we will continue to use Lou Sobh. More
August 25, 2017
Great Service! Heather was very professional, courteous and helpful during my visit for service on my Pilot. The service was completed in a very reasonable amount o Heather was very professional, courteous and helpful during my visit for service on my Pilot. The service was completed in a very reasonable amount of time and checking in and out was quick and easy. The whole service team at Lou Sobh works very well together, like a well-oiled machine. Thanks to the Heather and her team for taking good care of me. More
August 21, 2017
Lou Sobh Honda is the BEST! I have been taking all of my vehicles ( not just Hondas) to Lou Sobh Honda since it opened. They are always professional, courteous, and timely. They I have been taking all of my vehicles ( not just Hondas) to Lou Sobh Honda since it opened. They are always professional, courteous, and timely. They always seem to value your business and their prices are very competitive. Heather is one of the best service advisors I have dealt with at any dealership in my life. You will not be disappointed at Lou Sobh Honda! More
Other Employees Tagged: David Wikle
August 14, 2017
60000 mile service Always a pleasure doing business with this dealership. They make the experience so easy and seamless. I will always get my vehicle services here. And Always a pleasure doing business with this dealership. They make the experience so easy and seamless. I will always get my vehicle services here. And my next purchase will be here as well. More
Other Employees Tagged: Justin Britt
August 14, 2017
excellent customer care honda service Lou Sobh service did excellent work on my Honda. They were able to get issues resolved through Honda warranty program where the diagnosis was difficul Lou Sobh service did excellent work on my Honda. They were able to get issues resolved through Honda warranty program where the diagnosis was difficult. They replaced parts and resolved issues in a very professional manner. And provided excellent customer service. More
August 03, 2017
Ted was amazing!! I have purchased several Hondas in the past, and this is by far the best experience I have ever had at a dealership. I'm used to dealing directly with I have purchased several Hondas in the past, and this is by far the best experience I have ever had at a dealership. I'm used to dealing directly with a fleet manager for getting the best price, but I don't think even he could have beat what Ted could have done for me on my new 2017 Accord Sport. We will definitely be back in the near future to buy our daughter her first car! More
Other Employees Tagged: Ted Mierz , Justin Britt, Tyler Cochran
July 26, 2017
2014 Honda Accord Coupe I am a repeat customer here at Lou Sobh Honda in Cumming and would recommend this dealership to my family and friends. Great service with competiti I am a repeat customer here at Lou Sobh Honda in Cumming and would recommend this dealership to my family and friends. Great service with competitive Rates... I service my 2011 Acura MDX and my 2014 Honda Accord here and I am very impressed with the operation each time. The dealership is immaculate, you are greeted immediately as you pull in and they expedite you thru the process as they are respectful of your time spent waiting for your vehicle. They have a very nice waiting area with great coffee options and refreshments. They do a nice job washing the vehicle as well before they send you on your way. Keep up the Good work !!! More
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