Heather Cullen | Page 18

I made an appointment over the phone to get a recall repair done. I had someone follow me to the dealership, so I didn't have to sit and wait. Our customer service person spent several minutes enterin repair done. I had someone follow me to the dealership, so I didn't have to sit and wait. Our customer service person spent several minutes entering our data into the computer, and then told us that they don't have the parts for the repair. We were told that they never know when they will have parts, and that we just have to call the morning of to see if they have parts. This is a potentially serious safety issue with the car. It is unsettling to know that we will have to wait for the who knows how long to get the repair done. It is on us to continually call back until we find a day that works and the parts are available. And I was disappointed that I wasn't told this when I made the appointment. It wasted an hour of my time and my rides time to bring the car in when they allowed the appointment to be scheduled. Customer service needs more training on this, and there needs to be a better system than just having the customer call and call until the parts are in. I will be trying a different Honda dealer to see if we can find better customer service. More

by tdnick Verified Customer Verified Customer

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Service is good and no need to schedule. It’s a walk-in and they are flexible. It’s a walk-in and they are flexible. More

by SRINU Verified Customer Verified Customer

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The dealership provides excellent service in a quick amount of time, they’ve fixed my Honda civic without flaws. amount of time, they’ve fixed my Honda civic without flaws. More

by MATTMOSQ Verified Customer Verified Customer

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I've maintained my Honda at Lou Sobh for 10 years. Harold, Jimmie and Heather have always provided superior service. Harold, Jimmie and Heather have always provided superior service. More

by LARRY.WHITEL Verified Customer Verified Customer

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These guys here are amazing! !! Didn’t even have a doubt or question. Ted made the process as simple as ABC !! Didn’t even have a doubt or question. Ted made the process as simple as ABC More

by jamesraghubir Verified Customer Verified Customer

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They were very courteous and made sure my car got good service. The service was done in a reasonable amount of time service. The service was done in a reasonable amount of time More

by mkruben51 Verified Customer Verified Customer

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service was completed in a timely manner with everything explained to my satisfaction. waiting area was clean and comfortable explained to my satisfaction. waiting area was clean and comfortable More

by bbklaft7 Verified Customer Verified Customer

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On Thurs Nov 21, I called service, spoke with a male employee and made an appt for Tues Nov 26 at 10am for my CRV recall work. On Mon Nov 25, I called to confirm the appt and spoke with Heather. She co employee and made an appt for Tues Nov 26 at 10am for my CRV recall work. On Mon Nov 25, I called to confirm the appt and spoke with Heather. She could not locate the appt. I was also told that you cannot make an appt for the recall work and have to call in every day to see if parts are available because they never know what Honda is sending, if any ... wow, how crazy is that! Heather later called back and told me 15 came in that day (Mon) but I couldn't make an appt for the repair beacuse it's first come, first served. I immediatly drove over for the repair. My first comment is that if the dealership cannot manage a scheduled appt, there is no hope for a rating above 1 star. My second comment is that either Honda or the dealer should be embarrased that you don't know what is coming in and cannot sched an appt for a recall on a safety item. I feel like either Honda or the dealer are dropping the ball on this and I've never encountered this lackadasical approach with any prior recalls. Heather was very helpful and explained what I described above. She was not the person that made my original appt. Overall, very disappointed on my first service experience for a new 2025 CRV. More

by davidccorbit Verified Customer Verified Customer

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Efficient and all done in a timely manner. Heather Cullen was friendly and efficient. I liked the Spiced Pumpkin Latte too! Heather Cullen was friendly and efficient. I liked the Spiced Pumpkin Latte too! More

by spiritofbigcanoe76 Verified Customer Verified Customer

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This was a non-scheduled service on a busy Saturday. The quality of the service & completeness was top-notch. Never any pressure to 'do anything' - all explanations are very clear - with different opt The quality of the service & completeness was top-notch. Never any pressure to 'do anything' - all explanations are very clear - with different options. More

by JERRYGILL22 Verified Customer Verified Customer

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