Heather Deritis
Heather Deritis at BMW of West Chester

Heather Deritis

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.7
184 Reviews
4.7

184 Reviews

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184 Reviews of Heather Deritis

December 13, 2025

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Employee Rating

Heather is great, she keeps me up to date on progress, she’s personable and caring! More

by Jen H
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Recommend Dealer
Yes

December 12, 2025

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Outstanding people and service. Always professional And efficient. Everyone really cares. No other compares. Thanks. More

by KWMCNMD
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Recommend Dealer
Yes

December 10, 2025

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Overall, good experience Reasonable price, Take good care of my car Car cleaned and drive smooth after service More

by waynewangj
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

December 04, 2025

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Always great service. They were able to fit my inspection in before the end of the month. More

by CFUNKHOUSER
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Recommend Dealer
Yes

December 04, 2025

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Always honest about service details and delays when they occur….consistently keep me informed of the process More

by PETER.QUINN
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Recommend Dealer
Yes

December 01, 2025

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Heather is amazing. In top of everything. Keeps me up to date. I am concerned about your night drop off box. My keys were stuck in there. If I did not call in the morn More

by HAPPYGIRLNOW2
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Recommend Dealer
Yes

November 28, 2025

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Great, I am a repeat customer. I purchased 2 new M5's and have had all my service done at Otto's More

by WILDEBOERJ
Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis

November 26, 2025

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My service experience continues to be poor. You consistently mislead me on the amount of time the repair will take. More

by Kim
Recommend Dealer
No

Other Employees Tagged: Heather Deritis

November 22, 2025

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Employee Rating

Heather in customer service provided us with excellent service. Everything went very smoothly, including providing us with a loaner while our X3 was being repaired for a couple of days. More

by stacysoldato
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 20, 2025

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Employee Rating

Heather was responsive and through- communication was timely and complete. I would recommend her to others More

by Johnpark0
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Recommend Dealer
Yes

Other Employees Tagged: Bill Cosenza

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