Heather Deritis

I purchased a BMW E91 from BMW of West Chester with a dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as dealer warranty, clean CarFax, and multiple dealer inspection reports—all claiming it was a reliable, well-maintained vehicle. I also worked there as a BMW Genius, so I trusted the process. Only after taking it home did it show serious drivability issues—vibrations during acceleration and a check engine light. The service department dismissed it, said “nothing’s wrong with the transmission,” and quoted me for an unrelated oxygen sensor. They changed the transfer case fluid and told me to drive it for 1,000 more miles. The issues continued, and after the warranty expired, I was suddenly told the car had “failing catalytic converters”, a “faulty torque converter”, and a “failing transmission”. When I asked for help earlier (while it was still under warranty), one manager said, “And you want me to pay for it?” I followed all maintenance protocols, asked all the right questions, and trusted the brand. Yet I was misled and left with a car I couldn’t use in the end. I wouldn’t recommend buying or servicing at this dealership. More

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White glove service from start to finish. Excellent communication and the right mix of technology and personal service to help me feel great about my decision to choose BMW for my driving exp Excellent communication and the right mix of technology and personal service to help me feel great about my decision to choose BMW for my driving experience and vehicle service. More

by JAMESWITMER Verified Customer Verified Customer

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All around great dealerships and people very helpful best around what else can you really say about them. around what else can you really say about them. More

by JAMERAHSDAD Verified Customer Verified Customer

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The service department is horrible. They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle wou They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle would be $1,700. Upon picking up the vehicle the bill was over $2000. When I questioned the bill they couldn’t even explain the costs. They said they were having problems with their estimating software. No transparency. Be ware of this dealer. I would not recommend ever using their service. More

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Heather and the BMW Team have been extremely professional and pleasant to partner with. I greatly appreciate their support and guidance. and pleasant to partner with. I greatly appreciate their support and guidance. More

by RDEPAUL3 Verified Customer Verified Customer

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Relaxed, no pressure, just informational and friendly. Ralph and Bryan were great, they were very patient. Ralph and Bryan were great, they were very patient. More

by BGJOANNE Verified Customer Verified Customer

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Sales and Service personnel work to ensure customer satisfaction. Setup callbacks and keep customer informed towards resolution of issues. satisfaction. Setup callbacks and keep customer informed towards resolution of issues. More

by BILL.SWINEHART Verified Customer Verified Customer

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Everything works seamlessly. Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick up my kids at a certain time. Facility is clean, loaners are great and if you need to wait, lobby has everything you need for an unexpected time out. . More

by Leaseanx5 Verified Customer Verified Customer

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Heather was very helpful with everything from the beginning and everything has been perfect with my X3 since being serviced beginning and everything has been perfect with my X3 since being serviced More

by chris Verified Customer Verified Customer

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The repair service was fine. My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of po My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of pollen that covered it. More

by rodrod1 Verified Customer Verified Customer

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