Heather Deritis

The service department is horrible. They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle wou They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle would be $1,700. Upon picking up the vehicle the bill was over $2000. When I questioned the bill they couldn’t even explain the costs. They said they were having problems with their estimating software. No transparency. Be ware of this dealer. I would not recommend ever using their service. More

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Heather and the BMW Team have been extremely professional and pleasant to partner with. I greatly appreciate their support and guidance. and pleasant to partner with. I greatly appreciate their support and guidance. More

by RDEPAUL3 Verified Customer Verified Customer

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Relaxed, no pressure, just informational and friendly. Ralph and Bryan were great, they were very patient. Ralph and Bryan were great, they were very patient. More

by BGJOANNE Verified Customer Verified Customer

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Sales and Service personnel work to ensure customer satisfaction. Setup callbacks and keep customer informed towards resolution of issues. satisfaction. Setup callbacks and keep customer informed towards resolution of issues. More

by BILL.SWINEHART Verified Customer Verified Customer

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Everything works seamlessly. Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick up my kids at a certain time. Facility is clean, loaners are great and if you need to wait, lobby has everything you need for an unexpected time out. . More

by Leaseanx5 Verified Customer Verified Customer

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Heather was very helpful with everything from the beginning and everything has been perfect with my X3 since being serviced beginning and everything has been perfect with my X3 since being serviced More

by chris Verified Customer Verified Customer

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The repair service was fine. My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of po My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of pollen that covered it. More

by rodrod1 Verified Customer Verified Customer

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The technician did not reprogram about the service he did I serviced my vehicle and changed engine and brake oil but I still get messages. It needs to be changed. I serviced my vehicle and changed engine and brake oil but I still get messages. It needs to be changed. More

by MARO1953 Verified Customer Verified Customer

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Efficient service. No thank you. I'm not happy that the dealership is going to begin charging a fee for me to pay with a credit card. This is your cost of owning a busi No thank you. I'm not happy that the dealership is going to begin charging a fee for me to pay with a credit card. This is your cost of owning a business. It's crazy that you're passing along these fees to me. More

by drsalladino Verified Customer Verified Customer

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She was informative and courteous Tele in the loop even though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your d though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your dealership. More

by ESTEGER Verified Customer Verified Customer

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