Heather Deritis | Page 23

Vehicle was brought in with a few issues. Only one was remedied. I was told the other issues couldn't be duplicated, one of them being brake squeal that was present when the lot person pulled Only one was remedied. I was told the other issues couldn't be duplicated, one of them being brake squeal that was present when the lot person pulled into the garage. The other issue was recorded wrong (turning while backing should have been binding of wheels when turning sharply forward or reverse) and was said to be caused by my barely out of alignment condition and suspension angles. I'll be taking future service work to West German BMW More

by kozel1014 Verified Customer Verified Customer

Print

excellent service experience. They took care of an issue quickly and Heather was flexible when having to revise something that wasn’t even her doing!! They took care of an issue quickly and Heather was flexible when having to revise something that wasn’t even her doing!! More

Print

Heather is knowledgeable and courteous. The dealership has a very comfortable waiting room. Always professional service. The dealership has a very comfortable waiting room. Always professional service. More

by deborahglenn Verified Customer Verified Customer

Print

My 2022 230i had been experiencing a creaking sunroof. I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service adv I had visited the dealership four times for this issue. Although the noise disappeared after service, it would then reappear weeks later. Service advisor Heather was always friendly and eager to help solve the problem. During my last visit I asked to speak with the service manager and mechanic to help me understand what the problem could be. Both Joe and Matt worked together to help me understand what was causing the rattling creak and how to remedy the problem. They physically showed me where the problem lies and how to fix it when it reappears. I was pleased with the solution and how the team worked together to respond to my requests. More

by Coupe 230i Verified Customer Verified Customer

Print

They were able to find the problem with my car both quickly and easily. I appreciated the proactive communication from Heather quickly and easily. I appreciated the proactive communication from Heather More

by SUSANHAID Verified Customer Verified Customer

Print

Everyone’s professional. Service was well executed. They even washed my car. Would recommend them. Service was well executed. They even washed my car. Would recommend them. More

by Goedjohn Verified Customer Verified Customer

Print

Excellent follow up service. Also offered flexible arrangements to meet our schedule; team was very courteous. Also offered flexible arrangements to meet our schedule; team was very courteous. More

by MAENMASSA Verified Customer Verified Customer

Print

Xxx xxx xxx xxx xxx xxxx xxx cxx xxx xxx xxx xxx xx xx xx More

by JOERICCIARDI1 Verified Customer Verified Customer

Print

Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More

by lthompson12 Verified Customer Verified Customer

Print

Great service from start to finish: arrival instructions are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. Al are very clear, communication during the cars' service is great (including a video of the technician walking around the car), loaner car, pick up. All very professional and transparent. More

by tanja.gruber Verified Customer Verified Customer

Print