Heather Hancock | Page 3

Aurelius Gabriele, my salesperson, was wonderful. He is kind, friendly and helpful. He has even offered to help me with any questions I have about operating the technical features on the vehicle. Aft He is kind, friendly and helpful. He has even offered to help me with any questions I have about operating the technical features on the vehicle. After I finish reading the manual and taking notes, I will take him up on the offer. More

by Cynthia Jones Verified Customer Verified Customer

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Juan and Luis were fantastic and made my car-buying experience effortless! They have continued to be helpful, even after my purchase was finalized. A week or so prior to purchasing my car, I walked experience effortless! They have continued to be helpful, even after my purchase was finalized. A week or so prior to purchasing my car, I walked in looking to test drive a 2025 Tiguan that I found listed on the Roanoke Southern Team’s website. Dustin Clark was my salesman at the time and told me the price listed on the website was inaccurate. When I asked for ballpark numbers, Dustin told me the Tiguan would likely be about $10,000 more than listed on their website due to taxes, fees, and my credit (I have a 700+ credit score). I was still interested in the Tiguan so I emailed Juan asking for out-the-door pricing. Juan answered all of my questions and Luis completed my sale with no complications. I found Heather in financing to be very pushy and rude. When I originally turned down an extended warranty, she offered me a Radford graduate discount, however if I would not have declined the offer originally she would not have given me the discount, although she knew prior that I graduated from Radford University. When expressing that I wasn’t particularly interested in raising my monthly payment she made a comment along the lines of “is $50 extra per month really something you can’t afford?” with a negative tone. Very unprofessional attitude. Additionally, when it came time to sign paper work, she talked really fast and scrolled down on the computer to where the only visible part of the paperwork was the line for my signature each time my signature was required. She had an attitude when I scrolled back up to read what I was signing. More

by LAURENCORNETT02 Verified Customer Verified Customer

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I had the best experience with purchasing my new Atlas from Dustin! He was so knowledgeable and kind throughout the entire process! I cannot recommend him enough! from Dustin! He was so knowledgeable and kind throughout the entire process! I cannot recommend him enough! More

by ELIZABETHGRAVES86 Verified Customer Verified Customer

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There was no pressure for us when we came to visit and look for a vehicle Holly who is our sales person had a couple vehicles that we had in mind already upfront ready to go and drive and test drive not w look for a vehicle Holly who is our sales person had a couple vehicles that we had in mind already upfront ready to go and drive and test drive not wasting our time. It was a very cold day she did excellent. More

by MARKW17 Verified Customer Verified Customer

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Everyone was extremely helpful and professional. The experience was pretty painless I would recommend the dealership The experience was pretty painless I would recommend the dealership More

by MABALANCE Verified Customer Verified Customer

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Very knowledgeable and courteous team that is willing to assist with any questions or concerns regarding their automobiles. I would shop there again. assist with any questions or concerns regarding their automobiles. I would shop there again. More

by SYOUNG0045 Verified Customer Verified Customer

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I came to get a front wheel drive Taos and Horatio talked me into a Awd and I am glad he did. love this vehicle me into a Awd and I am glad he did. love this vehicle More

by SOCKADAMS0 Verified Customer Verified Customer

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I thoroughly enjoyed working with Zoe Pierce. She was knowledgeable, friendly and very helpful throughout the whole process. She was knowledgeable, friendly and very helpful throughout the whole process. More

by BOBMOOR.67 Verified Customer Verified Customer

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Very professional through entire process! Mel Dobbs was phenomenal!!!!! So kind and helpful! Heather was also amazing! And Kevin was also very helpful and what a wonderful follow up to of Mel Dobbs was phenomenal!!!!! So kind and helpful! Heather was also amazing! And Kevin was also very helpful and what a wonderful follow up to offer! Would not hesitate to recommend this dealership to everyone I know!!!!! Thank you for making a stressful decision very pleasant!!!!!! More

by MATTHEWSMOM9400 Verified Customer Verified Customer

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I have purchased my last three vehicles from here and feel confident with the entire establishment feel confident with the entire establishment More

by Hufstuf Verified Customer Verified Customer

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