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Heather Lampros
Heather Lampros at Bocker Auto Group

Heather Lampros | Page 2

Service Writer

Bocker Auto Group

801 E. South Street
Freeport, IL 61032

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4.8
103 Reviews

Dealership Experience

10 yrs, 2 mos

Industry Experience

14 yrs, 2 mos

4.8

103 Reviews

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103 Reviews of Heather Lampros

July 05, 2026

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Employee Rating

The app did not schedule me and Heather was wonderful, she got me in with no problem. I wont use the GM app anymore as it only causes problems. I will call to schedule directly. More

by davidlupa5
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 05, 2026

Bocker Auto Group responded

Thank you for your feedback, David! We’re glad to hear that Heather was able to assist you and get you in without any issues. We appreciate your choice to reach out directly to Bocker Auto Group for scheduling in the future. Your experience is important to us, and we look forward to serving you again! Sincerely, The Bocker Chevrolet GMC Team

July 05, 2026

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Employee Rating

Heather kept us updated great throughout our visit. We were pleasantly surprised that new brakes were not needed. We have a lot of trust in the Bocker service department. More

by 2018 Seirra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 05, 2026

Bocker Auto Group responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience at Bocker Chevrolet GMC and that Heather and our service department were able to provide you with the updates and trust you deserve. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, The Bocker Chevrolet GMC Team

June 25, 2026

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Employee Rating

They do a great job . Like the courtesy ride and the loaner is a plus. Everybody is friendly And helpful . More

by MYKEWRENCH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 25, 2026

Bocker Auto Group responded

Thank you so much for your wonderful review, Myke! We're thrilled to hear that you had a great experience with us at Bocker Auto Group. It's fantastic to know you appreciated the courtesy ride and loaner service, as well as the friendly and helpful staff. Our team looks forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 24, 2026

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Very helpful, quickly responded to my questions. Service was on time and car was done on time More

by jankutzke1957
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 24, 2026

Bocker Auto Group responded

Thank you for your review, Jan! We’re thrilled to hear that you found our team at Bocker Auto Group helpful and that your service was completed on time. Your feedback is appreciated, and we look forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 19, 2026

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Only complaint was wasting a trip and time —warranty work had to be re-done More

by jlnlobdell80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Fyock

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Jun 19, 2026

Bocker Auto Group responded

Thank you for taking the time to share your feedback. We understand how important it is for warranty work to be completed the first time fully, so customers can move forward with confidence and convenience. Your experience offers a helpful perspective for Bocker Auto Group as we continue evaluating how repair quality checks and service procedures are handled. Please feel free to contact us directly if you would like to discuss your visit further. We are committed to strengthening reliability and ensuring repairs meet expectations before vehicles are returned. Sincerely, The Bocker Chevrolet GMC Team

June 09, 2026

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1st time I have needed to use the dealership for my vehicles major repair and it was easy and painless. I was impressed with communication and polite professionalism of all. I was easy to have to go i More

by jackie.warner
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Robb, April Fyock, Wayne McCarthy

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Jun 10, 2026

Bocker Auto Group responded

Thank you for your wonderful review, Jackie! We're thrilled to hear that your experience with Bocker Chevrolet GMC for your vehicle's major repair was easy and painless. Our team takes pride in providing excellent communication and a welcoming atmosphere, and it's great to know that you felt this during your visit. We truly appreciate your kind words and look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 07, 2026

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Worst customer service ever! I would never recommend them to anyone! Management is horrible! Very unprofessional staff! More

by jlamantia44
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Delbert Bunker, Gary Shorter, Rob Robb, Gretchen Cross, Ty Johnson, Greg Stronczek, Jason Bardell

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Jun 07, 2026

Bocker Auto Group responded

Thank you for sharing your feedback. We appreciate your concerns regarding your experience with Bocker Chevrolet GMC. It's important to us that our customers feel valued and respected. Our team encourages you to reach out to us directly to address your concerns and work towards a positive experience for you in the future. Your feedback is vital in helping us improve our service. Sincerely, The Bocker Chevrolet GMC Team

June 06, 2026

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I have been a customer at this dealership for many years. Have always had a good experience. Heather was very helpful to work and wanted to make sure I was satisfied More

by JAMESMITCHELL61
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: April Fyock, Brad Leverton, Wayne McCarthy

Print
Jun 06, 2026

Bocker Auto Group responded

Thank you for your kind words, James! We truly appreciate your loyalty to us over the years. We're thrilled to hear that Heather was able to provide you with the assistance you needed and ensure your satisfaction. We look forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

May 30, 2026

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Bocker Chevrolet always provides clean and timely service to all of our vehicles. The staff is helpfule and dependable. The shuttle service is also appreciated. More

by craigakroeger
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Delbert Bunker, Rob Robb, April Fyock, Brad Leverton, Wayne McCarthy

Print
May 31, 2026

Bocker Auto Group responded

Thank you for your fantastic review, Craig! We’re pleased to hear that you consistently receive clean and timely service at Bocker Chevrolet GMC. Our staff takes pride in being helpful and dependable, and we're glad you appreciate our shuttle service. We look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

May 24, 2026

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had my, Ford f-150 serviced at Bocker's because they do a much better job than the Ford dealership! More

by twodogzwuzheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne McCarthy, Matt Mau

Print
May 25, 2026

Bocker Auto Group responded

Thank you for your wonderful review! We appreciate you choosing Bocker Chevrolet GMC for your Ford F-150 service. It's great to hear that you feel we provide a better experience than the Ford dealership. We look forward to seeing you again for your future service needs! Sincerely, The Bocker Chevrolet GMC Team

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