Heather Lampros
Heather Lampros at Bocker Auto Group

Heather Lampros | Page 2

Service Writer

Bocker Auto Group

801 E. South Street
Freeport, IL 61032

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4.8
100 Reviews

Dealership Experience

10 yrs, 1 mo

Industry Experience

14 yrs, 1 mo

4.8

100 Reviews

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100 Reviews of Heather Lampros

June 24, 2026

Dealership Rating
Employee Rating

Very helpful, quickly responded to my questions. Service was on time and car was done on time More

by jankutzke1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2026

Bocker Auto Group responded

Thank you for your review, Jan! We’re thrilled to hear that you found our team at Bocker Auto Group helpful and that your service was completed on time. Your feedback is appreciated, and we look forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 19, 2026

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Employee Rating

Only complaint was wasting a trip and time —warranty work had to be re-done More

by jlnlobdell80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Fyock

Jun 19, 2026

Bocker Auto Group responded

Thank you for taking the time to share your feedback. We understand how important it is for warranty work to be completed the first time fully, so customers can move forward with confidence and convenience. Your experience offers a helpful perspective for Bocker Auto Group as we continue evaluating how repair quality checks and service procedures are handled. Please feel free to contact us directly if you would like to discuss your visit further. We are committed to strengthening reliability and ensuring repairs meet expectations before vehicles are returned. Sincerely, The Bocker Chevrolet GMC Team

June 09, 2026

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Employee Rating

1st time I have needed to use the dealership for my vehicles major repair and it was easy and painless. I was impressed with communication and polite professionalism of all. I was easy to have to go i More

by jackie.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2026

Bocker Auto Group responded

Thank you for your wonderful review, Jackie! We're thrilled to hear that your experience with Bocker Chevrolet GMC for your vehicle's major repair was easy and painless. Our team takes pride in providing excellent communication and a welcoming atmosphere, and it's great to know that you felt this during your visit. We truly appreciate your kind words and look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 07, 2026

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Worst customer service ever! I would never recommend them to anyone! Management is horrible! Very unprofessional staff! More

by jlamantia44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 07, 2026

Bocker Auto Group responded

Thank you for sharing your feedback. We appreciate your concerns regarding your experience with Bocker Chevrolet GMC. It's important to us that our customers feel valued and respected. Our team encourages you to reach out to us directly to address your concerns and work towards a positive experience for you in the future. Your feedback is vital in helping us improve our service. Sincerely, The Bocker Chevrolet GMC Team

June 06, 2026

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I have been a customer at this dealership for many years. Have always had a good experience. Heather was very helpful to work and wanted to make sure I was satisfied More

by JAMESMITCHELL61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2026

Bocker Auto Group responded

Thank you for your kind words, James! We truly appreciate your loyalty to us over the years. We're thrilled to hear that Heather was able to provide you with the assistance you needed and ensure your satisfaction. We look forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

May 30, 2026

Dealership Rating
Employee Rating

Bocker Chevrolet always provides clean and timely service to all of our vehicles. The staff is helpfule and dependable. The shuttle service is also appreciated. More

by craigakroeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Bocker Auto Group responded

Thank you for your fantastic review, Craig! We’re pleased to hear that you consistently receive clean and timely service at Bocker Chevrolet GMC. Our staff takes pride in being helpful and dependable, and we're glad you appreciate our shuttle service. We look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

May 24, 2026

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Employee Rating

had my, Ford f-150 serviced at Bocker's because they do a much better job than the Ford dealership! More

by twodogzwuzheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wayne McCarthy, Matt Mau

May 25, 2026

Bocker Auto Group responded

Thank you for your wonderful review! We appreciate you choosing Bocker Chevrolet GMC for your Ford F-150 service. It's great to hear that you feel we provide a better experience than the Ford dealership. We look forward to seeing you again for your future service needs! Sincerely, The Bocker Chevrolet GMC Team

May 22, 2026

Dealership Rating
Employee Rating

Heather was a big help in addressing my needs. She explained what need to be done. More

by PGONZALEZ738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Bocker Auto Group responded

Thank you for your wonderful review! We’re thrilled to hear that Heather was able to assist you and address your needs effectively. At Bocker Chevrolet GMC, we strive to provide excellent service, and it’s great to know that Heather made a positive impact. We look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

May 07, 2026

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Employee Rating

Brad did a great job getting me quotes for tire replacement as well as 4 wheel align. More

by mholver48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Bocker Auto Group responded

Thank you, we appreciate your positive feedback! We're glad to hear that Brad provided you with excellent service for your tire replacement and four-wheel alignment. At Bocker Chevrolet GMC, we strive to ensure our customers have a great experience. Our team looks forward to seeing you again soon! Sincerely, The Bocker Chevrolet GMC Team

May 06, 2026

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Employee Rating

I have been doing business with Bocker ever since they came in business. I have always been treated exceptionally well. No different this time. More

by michael-l.campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton

May 06, 2026

Bocker Auto Group responded

Thank you for your kind words, Michael! We truly appreciate your loyalty to Bocker Chevrolet GMC and are thrilled to hear that you have always been treated exceptionally well. We look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

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