Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

Contact Me
4.9
74 Reviews
4.9

74 Reviews

Write a Review

74 Reviews of Heather Nicastro

August 15, 2025

Dealership Rating
Employee Rating

Carrie did a spectacular job finding the best alternatives to address the needs. She invested quite a bit of time to review them with me. In these days of disinterested service personnel she is More

by DACKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 02, 2025

Dealership Rating
Employee Rating

I have been using Salerno in Summit now for services the last 3 years and have never been disappointed. The Staff and service are excellent! More

by Ken Zwirko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 30, 2025

Dealership Rating
Employee Rating

Everything went well with the tire install. The price was a match for Goodyear plus added bonus of a rebate! I just wish Salerno Duane would issue coupons like in years past for service as ev More

by demetrog
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

May 07, 2025

Dealership Rating
Employee Rating

Very friendly and efficient in handling my service. I would highly recommend going there for service. More

by SRMOCKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

January 31, 2025

Dealership Rating
Employee Rating

The best service team and experience in the business! !! Always a pleasure dealing with Heather and team. More

by lou.kruk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 18, 2025

Dealership Rating
Employee Rating

Heather and Samantha were fantastic in their manner and their service and also were very knowledgeable! Great job! Thank you ! More

by SGBIRCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 25, 2024

Dealership Rating
Employee Rating

Heather and Carrie in the service dept are great! They are responsive, attentive, and goes to bat for the customer time and again. More

by Mikea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard

November 18, 2024

Dealership Rating
Employee Rating

Setting up the appointment is quick. The staff is friendly including the service techs. Always a pleasant experience. More

by SANDPIPER925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 04, 2024

Dealership Rating
Employee Rating

Friendly and easy process for both check in and check out and done on time More

by laura_t_w
Recommend Dealer
Yes

October 04, 2024

Dealership Rating
Employee Rating

The service team is very helpful in describing what work is being done and at what cost. More

by jenandgene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your feedback and 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

1
...

Dealership Inventory (142 Vehicles)

new 2024 Ford Ranger car, priced at $43,395
2024 Ford Ranger
new
Gray Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Expedition car, priced at $81,980
2025 Ford Expedition
new
Stone exterior
Automatic
Four-wheel Drive
new 2025 Ford Maverick car, priced at $43,410
2025 Ford Maverick
new
Shadow Black exterior
Automatic
All-wheel Drive
new 2025 Ford Bronco car, priced at $58,175
2025 Ford Bronco
new
Eruption Green Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Escape car, priced at $35,880
2025 Ford Escape
new
Space Silver Metallic exterior
Automatic
All-wheel Drive
new 2025 Ford Transit-150 car, priced at $57,100
2025 Ford Transit-150
new
Oxford White exterior
Automatic
All-wheel Drive