Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 9

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

Contact Me
4.9
101 Reviews
4.9

101 Reviews

Write a Review

101 Reviews of Heather Nicastro

May 15, 2023

Dealership Rating
Employee Rating

The people that I have dealt with at the Ford Service department are always professional and courteous. They are always helpful and answer all of my questions. More

by N H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

May 22, 2023

Salerno Duane Ford responded

Thank you so much for your 5 star review! We appreciate all of your wonderful feedback!

May 10, 2023

Dealership Rating
Employee Rating

Very easy process to get service for my vehicle. The online scheduling calendar was easy and flawless; I showed up at the agreed-upon time and they took my car immediately. Did the service while I w More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Salerno Duane Ford responded

So happy to hear that we were able to make your service experience such a good one! Appreciate all of that great feedback! Thank you for taking the time to review us. :)

May 02, 2023

Dealership Rating
Employee Rating

The staff at Salerno Duane are very professional and attentive to their customers. I have never had any complaints and the service has been quick. The staff have always made sure I understood everythi More

by Rivera Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein

March 23, 2023

Dealership Rating
Employee Rating

Great service, very polite and always willing to help. Schedule maintenance is easy to set up. More

by Jams Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard , Steven Sosunov

March 23, 2023

Dealership Rating
Employee Rating

Salerno is always ready to help and they are very professional and courteous i have been going there for years keep up the good work More

by STEVEWYRWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Baccaro, Samantha Hanlein, Carrie Howard , Steven Sosunov

February 28, 2023

Dealership Rating
Employee Rating

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard

February 17, 2023

Dealership Rating
Employee Rating

Wonderful sales experience. Would recommend to anyone looking to purchase a new or used car More

by lyndon06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Samantha Hanlein, Carrie Howard , Franklin Reynoso, Jimmy Sosunov, Sal Zebardast, Geo Salvador

Feb 17, 2023

Salerno Duane Ford responded

Thank you for your business and for sharing your experience! Truly appreciate it. :)

February 10, 2023

Dealership Rating
Employee Rating

I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. More

by dj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Hanlein, Carrie Howard

Feb 13, 2023

Salerno Duane Ford responded

Sincerest apologies that you left our service center feeling that way. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

January 31, 2023

Dealership Rating
Employee Rating

E b we Ryan you bb s y j v h n r h u g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 28, 2023

Dealership Rating
Employee Rating

We had a wonderful experience with Salerno Duane Ford Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service More

by TandD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Dealership Inventory (132 Vehicles)

new 2026 Ford Explorer car, priced at $52,158
2026 Ford Explorer
new
Space White Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco car, priced at $60,058
2026 Ford Bronco
new
Shadow Black exterior
Automatic
Four-wheel Drive
new 2025 Ford Transit-150 car, priced at $54,518
2025 Ford Transit-150
new
Oxford White exterior
Automatic
All-wheel Drive
new 2024 Ford Escape PHEV car, priced at $40,708
2024 Ford Escape PHEV
new
Star White Metallic Tri-Coat exterior
Automatic
Front-wheel Drive
used 2024 Subaru Crosstrek car, priced at $24,174
2024 Subaru Crosstrek
used
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Ford Mustang Mach-E car, priced at $48,258
2026 Ford Mustang Mach-E
new
Velocity Blue Metallic exterior
Automatic
All-wheel Drive