Heather Nicastro
Heather Nicastro at Salerno Duane Ford

Heather Nicastro | Page 9

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

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4.9
114 Reviews
4.9

114 Reviews

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114 Reviews of Heather Nicastro

December 01, 2023

Dealership Rating
Employee Rating

The Service Department is simply first rate. Generous, friendly, smart, and helpful - a true pleasure to work with. More

by DSABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Salerno Duane Ford responded

Awesome!! Thanks for sharing your experience! Glad to hear we were able to make it such a good one for you.

November 02, 2023

Dealership Rating
Employee Rating

Heather was very helpful and professional. She explained all options to me in regard to my Ford Edge transmission replacement. All call were returned promptly. More

by sralot73
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Salerno Duane Ford responded

Happy to help! Thank you for your 5 star review!

October 24, 2023

Dealership Rating
Employee Rating

Service friendly and efficient! Easy drop off in the morning and pick up at end of day. More

by cmk140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard , Heather

October 05, 2023

Dealership Rating
Employee Rating

I had nothing but great experience here. Heather is a sweetheart, friendly and very attentive. Thank you. Mort More

by mroghanchi
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Salerno Duane Ford responded

Thank you for your business and your kind words, Mort! Very happy to hear that you enjoyed your experience with us!! Have a great day!!

October 03, 2023

Dealership Rating
Employee Rating

Always great service when I bring our vehicles there. Friendly, fast, and thorough Would definitely recommend to others More

by KATE.LINDO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 09, 2023

Salerno Duane Ford responded

Appreciate that awesome feedback!! :)

October 03, 2023

Dealership Rating
Employee Rating

Heather is always great, good part of reason I go to Salerno Ford. Also liking the FordPass I recently joined. More

by jpinaire
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

September 29, 2023

Dealership Rating
Employee Rating

Informative and quick service. The team did a great job in taking care of me and my vehicle More

by WVILLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Salerno Duane Ford responded

Your feedback means the world to us! Thank you so much for sharing your experience!

September 07, 2023

Dealership Rating
Employee Rating

The service advisors were very nice and friendly. The service maintenance was quick and easy . More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 08, 2023

Dealership Rating
Employee Rating

Carrie is an exceptional service advisor. She communicates effectively and calls in a timely manner with status and details. Her excellent demeanor and cheer last until the workday ends. Kudo More

by coachgalant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Howard , Andreas Ayaya

June 12, 2023

Dealership Rating
Employee Rating

Customer service representatives were extremely helpful. They went above and beyond and helped resolve an issue with my extended warranty. More

by Patrickxedwards
Service Price Transparency
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Recommend Dealer
Yes
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