Heather Schmitt | Page 18

Legend Porsche Audi VW responded

Hello, thank you for your wonderful review! We're delighted to hear that our team displayed great professionalism and communicated effectively during your service visit. We'll be sure to pass the kind words about their work along to all of them. Thank you for choosing Legend VW to service with and for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Legend Porsche Audi VW responded

Hi Doug & Catherine, thank you for your amazing review! We're delighted to know that you always have an amazing experience with servicing with us. Heather is a valued member of our service team and we'll be sure to pass the kind words along. Thank you for taking the time to leave us a great rating, we really appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Legend Porsche Audi VW responded

Hello Kathryn, we are sorry to hear that you did not have a good experience with our dealership. Your feedback is important to us and we would appreciate the opportunity to address any concerns you had during your recent sales experience. If you are willing, please email us at customercare@legendautogroup.com with the best time to contact you. It is important for us to know when we fell short of your expectations and we look forward to making things right. Our customer's satisfaction and trust are incredibly important to us. Have a great week & drive safe. Rep: Legend VW

Legend Porsche Audi VW responded

Hi Jaclyn, thank you again for your amazing review and continued loyalty! We're pleased to hear that your service, sales, and finance experience all went incredibly well. Our team works hard to make the whole process smooth and easy and we appreciate the compliments about their work. We will be sure to pass all of your kind words along. Thank you for over 18 years and we look forward to more great visits! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Legend Porsche Audi VW responded

Hello Mr. & Mrs. Favuzzi, thank you for sharing your concerns with us and we genuinely apologize for the challenges you have faced during your experience. Our customer’s satisfaction and comfort is of high importance, and we regret that you have not received the level of communication and support that you rightly deserve. Your feedback is crucial to improving our process and we are sincerely sorry that we lost your trust in us. This lack of communication does not align with our values as a business and we’re working internally to see what went wrong here. If you are willing, you can contact us directly at customercare@legendautogroup.com with the best time to reach you at. Our service manager expressed that you are in the process of a buyback with Volkswagen, but regardless we would appreciate the opportunity to extend our apologies. Have a good weekend & drive safe. Rep: Legend VW

Legend Porsche Audi VW responded

Hello, thank you so much for the great feedback! We're very happy to here that you are always satisfied with our team's work. We really appreciate you taking the time to leave us a great review about our performance, thank you! If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Legend Porsche Audi VW responded

Hello, thank you for taking the time to tell us about your recent experience! We're pleased to hear you were treated well during your service visit. We appreciate your feedback regarding our waiting room and we'd like to apologize that the experience was uncomfortable. We're are always looking for ways to improve our customer experience and make sure our customers are comfortable. Thank you for choosing Legend VW and we look forward to providing you with another great service visit in the future. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Legend Porsche Audi VW responded

Hi, thank you for your kind words! We're happy to hear you enjoy our services and we look forward to providing you with many more great service visits. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Legend Porsche Audi VW responded

Hi Sunil, thank you for your wonderful feedback! We're very pleased to hear that you had an overall great service with us. We value great communication and efficiency and we're happy to see these values reflected in your visit. Thank you for taking the time to write us a great review! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Legend Porsche Audi VW responded

Hi Mark, thank you for your continued support and great review! We're delighted to hear about your satisfaction with our service team. We value having our customer's trust and we are very grateful for your loyalty. Thank you for 25 years so far and we hope to provide you with many more great experiences! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup