Heather Vivrett | Page 22

Everyone provided incredible service and I will definitely come back. Todd Cherry, Brett Midgley, Heather (finance) and Larry (car genius)... all were fantastic. Thank you! definitely come back. Todd Cherry, Brett Midgley, Heather (finance) and Larry (car genius)... all were fantastic. Thank you! More

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Great all the way around. Most of my deal was on the phone, text & email with me being in Chicago, Nick M who helped me out was incredible, sending pictures, videos of the car at my request, answered ev phone, text & email with me being in Chicago, Nick M who helped me out was incredible, sending pictures, videos of the car at my request, answered every question I had about the car and brand. This dealerships is a 10 in my book. Thank you for a great buying experience. More

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Easy and accommodating to make our repair the best experience yet! We glad we got the extended warranty, we got an appt the same day we called. Loaner vehicle as top of the line. experience yet! We glad we got the extended warranty, we got an appt the same day we called. Loaner vehicle as top of the line. More

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My experience at Autohaus BMW couldn't have been better. The entire process was easy. It's an excellent car buying experience. Everyone that I spoke to was incredibly helpful. The demo of all the features The entire process was easy. It's an excellent car buying experience. Everyone that I spoke to was incredibly helpful. The demo of all the features was appreciated, as well. Thank you! More

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I just wanted to take a few moments to recognize Autohaus BMW for going above and beyond to make my long distance BMW purchase a great experience. Brad Mares and Heather Vivrett were top notch in answering BMW for going above and beyond to make my long distance BMW purchase a great experience. Brad Mares and Heather Vivrett were top notch in answering my questions and any concerns I had. They even handled a parking sensor issue that was discovered well post delivery, that quite frankly most dealers would have just walked away from, but Autohaus BMW stepped up to the plate to rectify it and worked with my local BMW dealership to correct. Buy with confidence. It's nice to know there is auto dealership you can trust. I 100% recommend asking for Brad when looking for your next BMW. More

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We just purchased a BMW from Autohaus. What a pleasant surprise to get such great service from a automobile dealership. No pressure, no games and no sales pitch. Just simply an intelligent, well informed surprise to get such great service from a automobile dealership. No pressure, no games and no sales pitch. Just simply an intelligent, well informed team; Matt, Marquis and Heather. You guys are awesome! More

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Autohaus was great to deal with! The whole team was top notch. Jens and Marquis have been super helpful and I can’t recommend them enough. notch. Jens and Marquis have been super helpful and I can’t recommend them enough. More

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Renard is the most pleasant and knowledgeable sales advisor I have ever worked with! He informed me of any delays promptly and was flexible in accommodating my schedule. He made the purchase of my new advisor I have ever worked with! He informed me of any delays promptly and was flexible in accommodating my schedule. He made the purchase of my new BMW the best experience of any in the last 30 years of buying BMWs (except, of course, when he helped my wife purchase her cars!). He was the primary reason I switched from Plaza to Autohaus. More

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Beware! Unethical accounting practices here! They made a huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. The comptroller was talking in a very nasty, condescending, and rude way to me so I called back yesterday to speak with the general manager Pam. Pam told me that she would look into giving me a discount on my service for the inconvenience, but would call me back Thursday morning (today) before anything happened. Pam never called back. Instead, I get a callback today from the nasty comptroller lady, not Pam. The comptroller lady (I think her name was Eleanor or Heather) was furious because she went to double-charge my card today and my bank didn't honor it. I told her that I usually keep my cards locked and I was waiting to hear back from Pam in the morning with the final total, who did not honor her word or bother to call me back. The comptroller lady then gets agitated and starts raising her voice and threatening that I have to unlock my card. I told her to stop speaking to me that way. I told her that they had made the mistake, not me, so do not speak to me in that manner. I told her that Pam was working on a discount and said that she would call me back with an update on the total charge. The comptroller lady claimed that she heard of no such discount from Pam. I directed the comptroller lady, to speak with the General Manager, Pam, so that they could get on the same page, then call me back when they have gotten their info straightened out. Pam or the nasty comptroller lady never called me back. Instead, they decided to CALL THE POLICE ON ME! They made FALSE STATEMENTS TO THE POLICE claiming that they couldn’t get in contact with me. I told the police the truth along with my documentation. Pam or the comptroller lady have still not called me back. I’m still trying to finish work and deal with this headache. SAVE YOURSELF AND AVOID THIS PLACE. If they did this to me, imagine what they would do to you and your money, and the stress that it would put on your family. No integrity, respect, or courtesy at this place. Take your money elsewhere, I know I will. More

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Brett made my experience easy and I wasn't expecting such a fast turn around for the entire process, but Autohaus was efficient in handling the paperwork and my new vehicle. I look forward to purchasing my a fast turn around for the entire process, but Autohaus was efficient in handling the paperwork and my new vehicle. I look forward to purchasing my next car because I always know the value of service to expect from Autohaus and it's customer service is worth my loyalty. Thank you Joe for everything and see you in 3 years! Big kudos to Marquuis..he knows everything! More

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