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Hector Guadamuz
Hector Guadamuz at Niello Audi

Hector Guadamuz | Page 5

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
46 Reviews
5.0

46 Reviews

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46 Reviews of Hector Guadamuz

August 30, 2023

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Hector is our favorite person at this dealership. Personable and Professional and kind. Appreciate the car getting washed too. More

by cycleamy
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Recommend Dealer
Yes
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Sep 07, 2023

Niello Audi responded

Isn't Hector amazing? We're glad to know that you appreciated the kind and professional way that he works. We will make sure he sees your review!

August 28, 2023

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Very good communication. Corrected refusal to provide loaner vehicle for multi-day repair. Need to address this policy due to "out of warranty" vehicle excuse. Seems business More

by Glimmer
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Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar

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Sep 11, 2023

Niello Audi responded

Thank you for your review and honest feedback, Glimmer. I'm glad we were able to ultimately get you set up with a loaner vehicle. If you have any other questions or concerns about our loaner vehicle process, please do not hesitate to reach out to me at 916 480-2829. Thank you for your time, Scott B, Service Manager

August 25, 2023

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Niello Audi has always been very professional, reliable and have a loaner car available for those of us that live out of town. More

by F.MASKOVICH
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Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant

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Aug 30, 2023

Niello Audi responded

We're happy that our team was able to provide a loaner car during your appointment,! We always want to go the extra mile and ensure all of your needs are met. Please don't hesitate to reach out to us if we can assist further!

August 24, 2023

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Eric was an exceptional advisor with great communication. He went above and beyond what was expected and I will always come back to service my vehicle with him. More

by KALEBABNER
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Recommend Dealer
Yes

Other Employees Tagged: Erik Carr, James French, Omead Anwar, Dain Bryant, Jennifer Lowenstein

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Aug 30, 2023

Niello Audi responded

This is what we love to hear, Kale! We’re glad that Eric provided you with such an exceptional service experience. We will make sure to pass your thanks along. See you next time!

August 03, 2023

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Niello provides excellent customer service along with service updates while my vehicle is being serviced via text messages which is convenient. Thank you Hector. More

by RBARROS92
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Recommend Dealer
Yes
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Aug 09, 2023

Niello Audi responded

Thank you for the wonderful review! We're thrilled to hear you enjoyed your recent service visit at Niello Audi. We always strive to provide clear and timely communication and are happy to hear your service experience was no exception.

July 25, 2023

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All of the staff at Niello were very helpful and accommodating. Service was fast and convenient. More

by briffraff
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Lowenstein

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Aug 03, 2023

Niello Audi responded

We're glad to know that Hector, Jennifer, and the rest of our team here in Sacramento made your recent service visit such a fast and convenient one. Thank you for choosing Niello Audi!

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