Henry Adame
Henry Adame at Hatfield Buick GMC

Henry Adame | Page 2

Service Director

Hatfield Buick GMC

301 East Redlands Boulevard
Redlands, CA 92373

4.7
191 Reviews
4.7

191 Reviews

Write a Review

191 Reviews of Henry Adame

June 19, 2026

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Employee Rating

Outstanding customer service before and after the sale. I've purchased five vehicles from Hatfield and happily return for sales or service. More

by MSTARR777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrien Vasquez, Adrien Vasquez

Jul 01, 2026

Hatfield Buick GMC responded

Thank you so much for your loyalty and for sharing your wonderful experience! Purchasing five vehicles from us is the highest compliment we could ever receive. As a family-owned business serving Redlands since 1913, long-term relationships like yours mean everything to us. We take great pride in delivering that same transparent, low-pressure customer service both before and long after the sale. Thank you for continuing to trust us with your sales and service needs—we look forward to taking care of you and your vehicles for many more years to come!

June 11, 2026

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Personable, Knowledgeable, Respectful The waiting room is clean and stocked with coffee and water etc More

by J1959S
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are happy to hear that our team was personable, knowledgeable, and respectful during your visit. We always want you to feel comfortable and at home while you wait, so we are glad you enjoyed our clean waiting area and refreshments. Thank you for choosing Hatfield Buick GMC here in Redlands!

June 05, 2026

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Alex was helpful and courteous he even had my truck washed. The service was the same as always. More

by DLWOLF1000
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez

Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are glad to hear that Alex provided his usual helpful, courteous service and took great care of your truck. We appreciate your continued support and look forward to seeing you again next time here in Redlands!

June 01, 2026

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They were very helpful and listened to my needs. I will be sure to go there for any of my future needs. More

by GRAMIREZX4
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are so glad our team was helpful and attentive to your needs. We truly appreciate your business and look forward to welcoming you back for any of your future sales or service needs here in Redlands!

June 01, 2026

Dealership Rating
Employee Rating

Service Department is spotty. Communication is not a strong point. Vehicle waits are sometimes lengthy. Past what is promised. It’s close otherwise I’d try elsewhere More

by ENGCOCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2026

Hatfield Buick GMC responded

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.

May 22, 2026

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We took the vehicle for some minor service. The techs were great and very helpful. More

by DANIELCARBAUGH
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2026

Hatfield Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2026

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The staff there was very friendly and attentive. My issue was unique, and they kept me informed throughout. More

by GRAMIREZX4
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 29, 2026

Hatfield Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

May 13, 2026

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Great communication, easy to get a hold of over the phone. The courtesy driver was friendly, I forgot his name. More

by NUNEZFAM93
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Recommend Dealer
Yes
May 29, 2026

Hatfield Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!

April 16, 2026

Dealership Rating
Employee Rating

Refused to work on my truck purchased from Hatfield even though it was a small problem because it was too old (over 10). All service not done by me (a former Hatfield Buick expert service technician) or by More

by RETTIGR
Service Communication
Recommend Dealer
No
May 08, 2026

Hatfield Buick GMC responded

Hi Ross, Thank you for your long-standing loyalty to Hatfield Buick GMC. We prioritize transparent, high-quality care, and I sincerely apologize for the frustration regarding our service policy for older vehicles. We face limitations with technicians trained to work on older vehicles as well as availability of tools for vehicles over 10 years old. Please contact our Service Manager Henry Adame directly so we can personally review your situation and see how we might best assist you in the future.

March 30, 2026

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Employee Rating

Incredibly literate and experienced mechanics. An extremely warm and welcoming business that told me exactly what was going on with my truck. Honest and hardworking individuals in the service dep More

by Swimfast2062
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2026

Hatfield Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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