"Herb is by far the easiest, most patient and down to..."
- Gino Iannucci
Herb is by far the easiest, most patient and down to earth car dealer I've ever worked with. He made everything so unbelievably easy and smooth, he completely changed the way I look at buying new cars in the future. Thanks Herb, you're the frickin' man!
"DEALERSHIP PROVIDED EXCELLENT OPPORTUNITY TO PURCHASE..."
DEALERSHIP PROVIDED EXCELLENT OPPORTUNITY TO PURCHASE WHAT I WANTED. SALESPERSON HERB THOMAS AND INTERNET SALES MANAGEER MANALEE HELPED ME FIND THE CAR THAT I WANTED AND COMPLETE THE TRANSACTION IN A TIMELY MANNER. COULD NOT HAVE HAD A BETTER EXPERIENCE.
Other Employees Tagged:
"HERB was great person who dealt with my unusual..."
HERB was great person who dealt with my unusual personality. Highly recommend him as a salesperson for others. I don't hear well, but he dealt with that issue and got the job done quickly, efficiently, and pleasantly. Herb is a great guy.
"Herb was great to work with. He really listened to my..."
Herb was great to work with. He really listened to my needs and helped me choose a vehicle I absolutely love. Super happy with his service.
"I am thrilled with my purchase: I received terrific..."
I am thrilled with my purchase: I received terrific service and a great price! I'm pretty sure I'll be a Heritage Mazda Catonsville customer for life. Such a good way to kick off 2021.
"Jasmine and Herbert both worked with me patiently to give..."
Jasmine and Herbert both worked with me patiently to give me a great price for my trade, and help me discover my perfect car! Jasmine is very knowledgable about the vehicles and financing options, and Herb took me on a nice, long test drive on different types of roads --highway, city and windy back roads-- so I could get a feel for how the car handles in several scenarios. Before I left in my new CX-30, Herb helped me connect my phone and showed me how to work the features of the car. This dealership provides excellent service and a warm, welcoming atmosphere. Highly recommend!
"Great group of people. I purchased 3 Mazda's from this..."
Great group of people. I purchased 3 Mazda's from this dealership and the same energy everytime. I wouldn't recommend nowhere else. The best dealership hands down.
Other Employees Tagged:
"The whole team (Jasmine, Herb, Adam) did a great job and..."
The whole team (Jasmine, Herb, Adam) did a great job and got me the car I wanted.
I do hate, however, that it always takes 4-5 hours to get it done. It really shouldn't takebmore than three in my view. No one is to blame, really, it's always like this at car dealerships.
"Jasmine provided fantastic customer service! She was very..."
Jasmine provided fantastic customer service! She was very accommodating, quick to respond, and made scheduling super easy. I really appreciate Jasmine actually used the preferred method of contact that I indicated in the inquiry form (SMS text)! It may seem like a small thing... but was super helpful for me in the chaos of the holiday season. Overall, I had a great experience at Heritage Mazda Catonsville. Buying a car is always stressful, but it helped that the team actually listened to my questions and concerns rather than brushing them off or trying to fast-talk me. My only suggestion is that communication between members of the sales team, managers, and technicians could be improved. There were times when information was not properly relayed -- either about the negotiations, the transaction, and/or which preparation stage the vehicle was in. This may be due to the fact that it is a busy time of year (Dec 2020) but it is worth mentioning because it can cause customers uneasiness. That said, everyone was very friendly and professional which is becoming more difficult to find in dealerships these days. I would definitely recommend Heritage Mazda to my friends and family.
"Thank you for a painless buying experience. I was..."
Thank you for a painless buying experience. I was especially pleased with being able to negotiate a price for the car I wanted with Jasmine (internet sales specialist) prior to actually arriving to the showroom. Once arriving to the showroom the entire staff at Heritage Mazda Catonsville were friendly and accommodating. Herb Thomas is very knowledgeable and low pressure. Tim Cypress was able to read my level of tolerance for any additional negotiations and made the financing process extremely easy. I would highly recommend Heritage Mazda Catonsville.