Hermides Perez

Where do I start? TL;DR version, the quintessentially bad used car experience you've come to expect, exacerbated by the Southern good 'ol boy schtick. Would I buy anot TL;DR version, the quintessentially bad used car experience you've come to expect, exacerbated by the Southern good 'ol boy schtick. Would I buy another car there? He|| NO. I'm in the process of documenting this experience in detail for public consumption on a website, but I'll summarize here. They wasted my time repeatedly, and they didn't do what they said they would when they said they would do it. You know when you are buying a used car, it's a used car. However, I pointed out several issues with the car within 5 minutes of seeing it. Body work problems, interior problems, mechanical problems. Not much of this was disputed, but they said they would fix it, repeatedly, and even got it in writing. I even let them give a sucker trade-in value on a near pristine Corvette thinking they would hold up their end. Sucker-me. I made multiple (5) 80 mile round trips to the dealership in a week, giving them ample opportunities to fix it, and they didn't do it. As soon as they got my check, everyone disappeared and started acting like they had no idea what the problems were that they were supposed to fix. There is no sin greater, no trespass more He||-worthy than wasting my time, and they did it repeatedly. One of the biggest issues I had was that there was a horrible vibration in the steering wheel that was clearly an alignment & balance problem. I asked repeatedly about getting this fixed, and it went nowhere. The CarFax report they gave me indicated they had serviced the vehicle and done an alignment/balance and replaced two tires. Well, after getting nowhere with them, I took it to Firestone to have the alignment and balance checked, and either they didn't do an alignment, or the guy that did it was drunk. The right front wheel caster was out 6 full degrees, and toe, caster, and steer ahead were also out on BOTH wheels. The tires couldn't be road force balanced, I had to buy 4 new ones, all told $1600. They also let the car leave the dealership with a MAJOR recall issue not addressed that they KNEW about, that could result in engine cutoff at highway speeds. So, I highly recommend nobody trust anything they say or do with vehicle service. And to any of the dealership employees reading this, DON'T BOTHER CONTACTING ME, I'm so angry, I honestly cannot guarantee safe behavior around you. I hope they enjoy whatever money they made, because they made an enemy for life, and I have a memory long as train smoke. More

by Mike De Arman Verified Customer Verified Customer

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Called with a recall, set up appointment. We had it done quickly, got us back our way. Good Job We had it done quickly, got us back our way. Good Job More

by Carloman Verified Customer Verified Customer

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Everybody was really nice. Herbie did a good job as a salesman. Alex sold me some accessories did a good job explaining everything. The finance guy did a good job. Also really Herbie did a good job as a salesman. Alex sold me some accessories did a good job explaining everything. The finance guy did a good job. Also really nice guy. I just can’t remember his name. I don’t have it in front of me, but all is good from start to finish. Thanks to everyone at Toyota of Easley. More

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I recently purchased a vehicle from Hermides, and I couldn't be more pleased with the exceptional service I received from Hermides. From the moment I walked in, they made me feel welcomed and at ease, couldn't be more pleased with the exceptional service I received from Hermides. From the moment I walked in, they made me feel welcomed and at ease, with absolutely no pressure to buy. More

by LKBORRAS Verified Customer Verified Customer

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The representative was very friendly and professional. He took the time to explore all of the options. He took the time to explore all of the options. More

by JDLEHEUP Verified Customer Verified Customer

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Very nice and professional staff. Buying vehicle was as good as it gets. Would recommend highly. Buying vehicle was as good as it gets. Would recommend highly. More

by abernethydon Verified Customer Verified Customer

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We always get friendly smiles and have great trust in the service at Toyota of Easley! service at Toyota of Easley! More

by SCIRISHSETTER Verified Customer Verified Customer

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