Hilton Smith | Page 4

My experience with this dealership was exceptional. I couldn’t have asked for better service. Everyone I came in contact with was helpful and friendly. Buying my car was simple and stress free. I couldn’t have asked for better service. Everyone I came in contact with was helpful and friendly. Buying my car was simple and stress free. More

Helpful 0

Report | Print

I purchased a Jeep Cherokee 2022 last month. I had an amazing experience with Hilton Smith and the rest of the team. Hilton was very professional, knowledgeable, and helpful. I am very satisfi I had an amazing experience with Hilton Smith and the rest of the team. Hilton was very professional, knowledgeable, and helpful. I am very satisfied with my experience and would definitely refer Hilton to all my friends and family. More

Helpful 0

Report | Print

Jeremy was the absolute best! !! I will send anyone I can his way! A week later and he is still following up with me, I’m very impressed with this dealership!!! !! I will send anyone I can his way! A week later and he is still following up with me, I’m very impressed with this dealership!!! More

Helpful 0

Report | Print

Let me begin by saying my buying experience at this dealership with Hilton was absolutely amazing! I bought my 2018 Wrangler on 3/29/22 and the process was seamless! Upon leaving the dealership and get dealership with Hilton was absolutely amazing! I bought my 2018 Wrangler on 3/29/22 and the process was seamless! Upon leaving the dealership and getting out onto the highway I noticed a squeak/squeal in the front brakes that progressively got worse over the next two days. I spoke with Hilton on 4/1/22 who recommended I contact the service department. Jared was more than accommodating and got me in that Tuesday. Well my jeep spent two days in the shop only for me to leave and get back on the highway to once again experience the SAME issue even after they indicated they machined the rotors and put new pads on. I called Jared back and he was able to get me into the shop today; once again very accommodating. Well 1 1/2 hours later I go for a very short drive with the tech who indicated he was the one who fixed the brakes the week prior and there “shouldn’t be any issues”. There was very little braking so the issue appeared to be fixed. The tech indicated there were “rocks” in the brake pads “which is a common problem with jeeps” he proceeded to tell me that he “priced me out AFTER MARKET brake pads at O’Rileys and they would be about $130”. This I felt was an indirect way indicating to me the dealership is washing their hands of the issue even if it wasn’t resolved. Once I left and got back onto the highway the issue was UNCHANGED. Ove not heard a single Jeep squeal when stopping like mine. Well I have only had my “ certified preowned” vehicle for 18 days and the brakes are as squeaky /squealey as they were from the start. I am extremely disappointed with the actual service on my jeep and feel as though Myrtle Beach Chrysler Jeep does not stand behind the used vehicle they sell you. This experience is certainly not representative of my sales experience. I guess I will have to take my vehicle elsewhere to fix this issue and will think twice about being a repeat customer. More

Helpful 0

Report | Print

Am buying two vehicles from this dealership have to say one vehicle just bought and the other being built the sales staff were all great I manly dealt with Hilton and Jeremy who were both down to earth and one vehicle just bought and the other being built the sales staff were all great I manly dealt with Hilton and Jeremy who were both down to earth and not pushy what so ever. Finance went smoothly so all in all a very good non stressful deal. Next vehicle I expect will go the same way. Excellent job guys and gals the sales experience was great. More

Helpful 0

Report | Print

Thank you Tyson for the amazing customer service. You made the finance portion of buying my Grand Cherokee a pleasant experience! You made the finance portion of buying my Grand Cherokee a pleasant experience! More

Helpful 0

Report | Print

I have met several of the employees at my new dealership. All experiences and interactions have been very positive and helpful. I especially appreciate the phone call to me that checked on my Jeep status a All experiences and interactions have been very positive and helpful. I especially appreciate the phone call to me that checked on my Jeep status and to see if I needed any help. More

Helpful 2

Report | Print

We were in today to buy out our lease It was a quick easy tranasction that took less than an hour tranasction that took less than an hour More

Helpful 0

Report | Print

Lee took the time needed and necessary to make sure my wife and I were treated fairly, respectfully and courteously. Without a doubt the best new car purchasing experience of our lives. Lee is just one wife and I were treated fairly, respectfully and courteously. Without a doubt the best new car purchasing experience of our lives. Lee is just one of the reasons we will return. Lee, thank you. More

Helpful 0

Report | Print

My experience at the dealership was very good. Everyone I dealt with had the best customer service….thank you dealt with had the best customer service….thank you More

Helpful 0

Report | Print