Hiram Lopez | Page 2

Manly Honda responded

Thank you for choosing Manly Honda and for taking the time to leave a review. It means a lot to us. We appreciate you and look forward to seeing you again! Your Manly Honda Team

Manly Honda responded

Hi jahllman1028 Thank you for taking the time to share your experience with us. I sincerely apologize for the frustration this caused, especially the lack of timely communication about the part delay. We understand how important it is to plan your day around your vehicle, and we fell short in keeping you adequately informed about that. I genuinely apologize. I also apologize for the inconvenience with transportation. We know that small details like this matter, and your comparison helps us better understand expectations so we can improve the overall experience moving forward. My name is Jose Rocha, and I’m the Customer Experience Manager here at Manly Honda. We truly value your business, and we would love the opportunity to make this right in any way we can. If you’re open to it, I’d appreciate the chance to connect with you directly to understand your experience better and explore how we can regain your trust. Could you please share your preferred contact number? I can be reached at 707 535 1163. I'm in the office today until 6 pm. Thank you again for your honest feedback and for being the best part of Manly Honda. It helps us grow, and we hope to have the opportunity to provide you with the level of service you deserve on your next visit. Warm regards, Jose Rocha Customer Experience Manager Manly Honda

Manly Honda responded

Happy New Year! 🎉 Thank you for choosing Manly Honda. We appreciate you and are grateful for the opportunity to serve you. We look forward to welcoming you back soon! Best, Your Manly Honda Team

Manly Honda responded

A big thank you to all of us at Manly Honda - We appreciate and value your feedback. Until next time! Best, Your Manly Honda Team!

Manly Honda responded

A huge thank you from all of us at Manly Honda! Your feedback truly means the world to our team. Until next time! Best, Your Manly Honda Team

Manly Honda responded

Thank you so much for sharing your experience! We’re thrilled to hear that every part of your visit, from customer service to our service manager to our loaner car team, felt friendly, helpful, and attentive. Our goal is always to provide strong communication, follow-up, and follow-through, so it’s wonderful to know that stood out during your time with us. We truly appreciate your feedback and your trust. Thank you for choosing Manly Honda, and we look forward to welcoming you back whenever you need us! Happy Holidays🌲 Warm regards, Manly Honda Team

Manly Honda responded

Hi harriseve, I’m genuinely sorry for the experience you had. Your time should never be overlooked, and you should never feel forgotten or uncertain about the work being done on your vehicle. I completely understand why you feel this way, and you’re right to expect better from us. Thank you for giving us the chance to correct this—we take your trust seriously and want to earn it back. Could you please provide the phone numbers associated with your service profile? I look forward to resolving this. Jose Rocha Service Drive Manager Phone: (707) 535-1163 Email: jrocha@manlyauto.com

Manly Honda responded

A huge thank you from all of us at Manly Honda! Your feedback truly means the world to our team. Until next time! Best, Your Manly Honda Team

Manly Honda responded

Thank you for being our customer and sharing your feedback; we sincerely appreciate it! Best regards, Your Manly Honda Team

Manly Honda responded

Thank you for being our customer and sharing your feedback; we sincerely appreciate it! Best regards, Your Manly Honda Team