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Hiram Lopez
Hiram Lopez at Manly Honda

Hiram Lopez | Page 2

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.5
87 Reviews
4.5

87 Reviews

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87 Reviews of Hiram Lopez

May 26, 2026

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Employee Rating

Honda missed a detail the first time around but were very responsive when I mentioned this to them. They went out of their way to attend to the missing item (a brake light issue) and offered a full detailin More

by RICK EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr

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May 26, 2026

Manly Honda responded

HI Rick, Thank you for taking the time to share this feedback. I am incredibly sorry for the frustration and inconvenience this situation has caused you and your daughter. Driving back and forth multiple times over a single issue, especially after investing $2,000 in maintenance, is completely unacceptable, and I fully understand your disappointment. Our goal is to handle every concern thoroughly the first time, and it is clear we missed the mark here with both our communication regarding the TPMS system and our attention to detail with the promised car wash. We deeply value your business, and we don't want to lose you as a customer. My name is Jose Rocha, Customer Experience Manager, and I want to make this right for you. Could you please share the best phone number to reach you at, or your 6-digit repair order number? I would like to personally look into your invoice, speak with the advisor involved, and figure out how we can resolve this incomplete work for you. Warmest regards, Jose Rocha 707-535-1163 jrocha@manlyauto.com

May 26, 2026

Manly Honda responded

Hi Rick Evans, I am so sorry we missed the tire pressure light and the car wash during your daughter's initial visit, especially after you trusted us with a major $2,000 service. That is completely unacceptable, and I understand why you're disappointed with the incomplete work and the back-and-forth driving. We truly value your business and don't want to lose you as a customer. Our Service Drive Manager would like to speak with you directly to handle this and make things right. Can I please get the six-digit work order on top of your receipts and/or your best contact number? I'm in the office the rest of the week, after 9 am and until 5:30 pm. Thank you for being the best part of Manly Honda. Best, Jose Rocha Service Drive Manager 707-535-1163 jrocha@manlyauto.com

May 13, 2026

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Employee Rating

Manly understands the meaning of customer service, and they excel in all aspects customer care. More

by RICH98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Sambad, Jesse Broadway, Hugo Mendez, Sonia Abukweik, Jay Emery

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May 26, 2026

Manly Honda responded

Thank you for the feedback! We appreciate your business and are glad to have you as a customer. Your Manly Honda Team

May 12, 2026

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Carlo V. Never failed to impress me and meeting my car needs whenever I come and visit for service. He’s very transparent, kind, and caring that’s is why he d More

by Bunny516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Denise Rice, Daniela Velazquez Martinez, Carlo Verde, Brittany Dunn

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May 26, 2026

Manly Honda responded

Thank you for the feedback! We appreciate your business and are glad to have you as a customer. Your Manly Honda Team

May 10, 2026

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No Everybody was friendly and the work was done well. Nothing left to say, sorry. More

by Cheriejacobson333
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

April 30, 2026

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Si me gusta la atencion de los empleados como hacen su trabajo muy satisfecha con su servicio More

by MARITE411
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr

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May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

April 30, 2026

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Employee Rating

Easy to reach someone, quick & reliable service, Hiram very pleasant to work with, will come again for next maintenance More

by jm_olson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sonia Abukweik

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May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

April 28, 2026

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Employee Rating

Hiram was very helpful. He helped me do what was essential and kept me posted More

by Bspars
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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Apr 29, 2026

Manly Honda responded

Thank you for sharing your recent service feedback; it means a lot! We look forward to being of service again. Best, Your Manly Honda Team

April 22, 2026

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Great service. Professional and also made me feel safe after a damaged part. Now my Honda dealer for my vehicle repair and possibly look for a new car in the future More

by lequitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2026

Manly Honda responded

Thank you for sharing your recent service feedback; it means a lot! We look forward to being of service again. Best, Your Manly Honda Team

April 16, 2026

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Employee Rating

They took care of the recall and rotated my tires and had my car ready by the end of the day. All work was completed timely and well. More

by MLHebert
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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May 26, 2026

Manly Honda responded

Thank you for sharing your feedback. We truly appreciate your business and are grateful to have you as part of the Manly Honda family! Your Manly Honda Team

April 03, 2026

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Best experience of my life Very attentive to details really informative no no running around straight to the point highly professional really good experience More

by Amadorzito
Recommend Dealer
Yes

Other Employees Tagged: Hiram Lopez

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May 26, 2026

Manly Honda responded

Thank you for taking the time to share your feedback with us. We sincerely value your business and are pleased to have you as a member of the Manly Honda family. Your input is important to us, and we look forward to continuing to serve you. Your Manly Honda Team

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