Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Hugo Duran
Hugo Duran at M'Lady Nissan

Hugo Duran

Product Specialist

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

Contact Me
4.9
92 Reviews

Hi, I'm Hugo at M’Lady Nissan in Crystal Lake, IL. I’m passionate about making every customer experience memorable, whether it’s your first car or your fifth. I love celebrating big milestones, sharing your stories, and creating engaging content that reflects our commitment to the community. Let’s make your journey unforgettable!

Dealership Experience

13 yrs, 5 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

92 Reviews

Write a Review

92 Reviews of Hugo Duran

December 22, 2025

Dealership Rating
Employee Rating

Excellent job for Hugo, good seller, explains good, overall I had a good experience with Hugo. I would recommend people to go to Nissan. More

by joserivera013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Dec 23, 2025

M'Lady Nissan responded

Dear Jose, Thank you for the kind words and for sharing your positive experience with Hugo at M'Lady Nissan! We're glad to hear that he did an excellent job, clearly explained everything, and made the process a great one for you. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Thanks again for choosing M’Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

December 13, 2025

Dealership Rating
Employee Rating

Hugo Duran was very helpful in finding what I need for a very affoedable price. Would 100% recommend. More

by hernandezlucia15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Dec 15, 2025

M'Lady Nissan responded

Dear Lucia, Thank you for the kind review! We’re so glad to hear that Hugo Duran was helpful in finding exactly what you needed at an affordable price. Your 100% recommendation means a lot to us! If there’s anything more we can assist with, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

December 13, 2025

Dealership Rating
Employee Rating

Muy buen servicio el personal muy amable y atento muy agradecida con el trato que ofrecen a cada cliente la paciencia que ofrecen muchas gracias More

by lupeh4870
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Dec 15, 2025

M'Lady Nissan responded

Estimada Lupe, ¡Muchísimas gracias por su amable reseña! Nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. Valoramos profundamente su reconocimiento al buen trato, la amabilidad, y la paciencia que ofrecemos a cada cliente. Gracias por confiar en M'Lady Nissan. Si necesita algo más, no dude en comunicarse con nosotros. ¡Esperamos verla de nuevo muy pronto! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

December 05, 2025

Dealership Rating
Employee Rating

I recently purchased a 2025 Nissan Kicks from Nissan M'Lady's, and the entire experience was quick and smooth. My salesperson, Hugo, was the best—he was incredibly patient with all my questions and was More

by Ana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Dec 08, 2025

M'Lady Nissan responded

Big thanks to Ana for the great review, and congratulations on the new 2025 Nissan Kicks! We're thrilled to hear that Hugo was able to provide a smooth and pressure-free experience while taking his time answering all your questions with patience and care. That's exactly the kind of service we strive for! Your high recommendation means a lot to us. Thank you for choosing Hugo and the team at M'Lady Nissan! – Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

November 25, 2025

Dealership Rating
Employee Rating

Muy buen servicio e comprado varios carros vivo en wheeling y simpre acudo con ellos por qué resuelven mis dudas y me ayudan a escoger lo mejor para mi y mi familia simpre te atienden muy amables More

by Negro281310
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Nov 28, 2025

M'Lady Nissan responded

¡Muchísimas gracias por tu lealtad y por compartir tu experiencia con nosotros! Nos alegra saber que, viviendo en Wheeling, sigues confiando en M’Lady Nissan y en Hugo para ayudarte a elegir lo mejor para ti y tu familia. Es un honor saber que hemos podido resolver tus dudas y ofrecerte un servicio amable cada vez que nos visitas. Siempre estaremos aquí para ayudarte cuando lo necesites. ¡Gracias por ser parte de la familia M’Lady! Con aprecio, Kamil Zlahoda Gerente de Ventas M’Lady Nissan www.mlady.com

November 24, 2025

Dealership Rating
Employee Rating

Muy buen servicio todo el personal amable todo claro y confiable lo recomiendo 100% gracias More

by eramos0624.er
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Nov 28, 2025

M'Lady Nissan responded

Querido/a eramos0624.er, ¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que recibiste un servicio claro, confiable y amable por parte de todo nuestro equipo. Hugo estará encantado de saber que hizo una diferencia positiva en tu experiencia. Agradecemos tu recomendación al 100% y esperamos seguir atendiéndote a ti y a tu familia en el futuro. Con aprecio, Kamil Zlahoda Gerente de Ventas M’Lady Nissan www.mlady.com

November 13, 2025

Dealership Rating
Employee Rating

Hugo is a really good person we have gotten 4 cars already with him. I recommend! More

by Angélica Luna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Ryan

Report | Print
Nov 15, 2025

M'Lady Nissan responded

Dear Angélica, Thank you for your continued loyalty and for taking the time to share your experience! We’re thrilled to hear that Hugo has helped you with four vehicles—that’s incredible. Your trust and recommendation mean so much to us. We look forward to continuing to serve you and your family in the future. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

October 31, 2025

Dealership Rating
Employee Rating

Hugo was very helpful with me today he brought me back into a great vehicle! More

by johnnyferrante98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Nov 01, 2025

M'Lady Nissan responded

Dear Johnny, Thank you for the great feedback! We're so glad to hear that Hugo was helpful and got you back into a great vehicle. It’s always our goal to make sure our customers leave happy and confident in their purchase. If you need anything down the road, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

October 25, 2025

Dealership Rating
Employee Rating

Hugo was excellent! He was honest, patient, and made the buying process for my Pathfinder 2025 smooth and stress-free. He answered all my questions, didn't use high-pres More

by Angela gibalay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Oct 27, 2025

M'Lady Nissan responded

Dear Angela, Thank you for your wonderful review and congratulations on your new 2025 Pathfinder! We’re so glad to hear that Hugo Duran made the experience smooth, stress-free, and pressure-free. His honesty, patience, and dedication to your needs truly reflect the service we strive for at M’Lady Nissan. We appreciate your high recommendation and are here for anything you need in the future! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

October 24, 2025

Dealership Rating
Employee Rating

Good service, is mi second experience in Nissan. Hugo is an excellent person making deals. More

by Francis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Oct 27, 2025

M'Lady Nissan responded

Dear Francis, Thank you for your kind words and for returning to M’Lady Nissan for a second time! We’re thrilled to hear that Hugo Duran provided excellent service and made the deal process a great experience for you once again. Your continued trust means a lot to us. If there’s anything you need, we’re always here to help! Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan www.mlady.com

1
2
...
10

Dealership Inventory (480 Vehicles)

new 2025 Nissan Rogue car, priced at $35,825
2025 Nissan Rogue
new
Baja Storm Metallic/Super Black exterior
CVT
All-wheel Drive
$35,825
View Details
used 2024 Dodge Durango car, priced at $78,995
2024 Dodge Durango
used
Destroyer Gray Clearcoat exterior
Automatic
All-wheel Drive
$78,995
View Details
new 2026 Nissan Sentra car, priced at $26,905
2026 Nissan Sentra
new
Super Black exterior
Automatic
Front-wheel Drive
$26,905
View Details
new 2025 Nissan Sentra car, priced at $23,170
2025 Nissan Sentra
new
Atlantic Gray Metallic exterior
CVT
Front-wheel Drive
$23,170
View Details
new 2025 Nissan Sentra car, priced at $19,900
2025 Nissan Sentra
new
Super Black exterior
CVT
Front-wheel Drive
$19,900
View Details
new 2025 Nissan Pathfinder car, priced at $32,771
2025 Nissan Pathfinder
new
Glacier White exterior
Automatic
Four-wheel Drive
$32,771
View Details
View All Inventory