Hugo Gonzalez | Page 5

Muchas gracias Hugo por su trato y buena gestión de venta , estamos muy contentas con la venta de nuestro Tiguan 💯 agradecidas 👍🏼. De seguro lo recomendaremos a nuestros amigos y familiares , estamos muy contentas con la venta de nuestro Tiguan 💯 agradecidas 👍🏼. De seguro lo recomendaremos a nuestros amigos y familiares More

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Very Bad Experience My family and I have been a customer of Crown for 25+ years. That being said, my most recent experience has been anything but pleasant! We sat down an My family and I have been a customer of Crown for 25+ years. That being said, my most recent experience has been anything but pleasant! We sat down and negotiated for several hours on 2 different vehicles. A Honda Odyssey EX and a Pilot Elite. We decided to go home and sleep on it in an effort to decide which vehicle we wanted more. We decided to go with the Pilot. We headed back down to the dealership on Sunday afternoon to complete the deal. This is where things start to get messy! As we were starting the process of signing the the papers on the Pilot, a sales manager took me into a closed door office. He proceeded to tell me that they could not honor the deal that they had given to me IN WRITING because the sales manager from the previous day (Justin) had screwed something up with the numbers. I was told that we could still take the vehicle home with us and that he would speak with the GM the next day about finding a way to make the deal work. I was told that he couldn't guarantee that the deal would go through, but also that he hadn't never seen the GM not make a deal happen. So, our fingers were crossed. The next day, I receive a call from the original Sales Manager (Justin). He informed me that there was just no way that we could get the vehicle for the price that they had quoted us. He seemed genuinely apologetic, but nevertheless, we were unable to obtain the vehicle for the price that we had been promised. We ended up getting an Odyssey for a good deal, but this whole situation left a VERY bad taste in our mouth with Crown. My family and I have leased/purchased a new car every few years from Crown since the mid 90's. Very disappointed that customer loyalty has such little value to them. For what it's worth, the salesman (Hugo Gonzalez) was fantastic. The poor guy was just stuck in the middle. More

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Hassle free easy transaction with salesman Hugo Gonzalez. I would buy from again. The service dept. is great too. Cannot wait to see remodelled showroom. I would buy from again. The service dept. is great too. Cannot wait to see remodelled showroom. More

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Re lease of new Honda Ridgeline. This is the 3rd vehicle we have leased from Crown Honda & Hugo Gonzalez as our sales rep. Hugo always is a pleasure to work with & always works hard This is the 3rd vehicle we have leased from Crown Honda & Hugo Gonzalez as our sales rep. Hugo always is a pleasure to work with & always works hard to get the deal we want. More

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Great worker Hugo was great and very knowledgeable I would recommend him to y’all thanks Hugo for taking care of it and help me when other didn’t 👍 Hugo was great and very knowledgeable I would recommend him to y’all thanks Hugo for taking care of it and help me when other didn’t 👍 More

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Good service and very knowledgeable Hugo Gonzales was easy to work with and very knowledgeable about the car that I bought from the dealership. He was also very efficient and friendly. I Hugo Gonzales was easy to work with and very knowledgeable about the car that I bought from the dealership. He was also very efficient and friendly. If I needed a car again I would work with him again in the future. More

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Excellent service! Excellent customer service! Hugo was awesome. Very professional, kind and attentive to my needs. Thank you Crown and Hugo Gonzalez for helping me on m Excellent customer service! Hugo was awesome. Very professional, kind and attentive to my needs. Thank you Crown and Hugo Gonzalez for helping me on my CRV purchase. Could have asked for a better car. Recommended 100% More

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In general my experience was good Mr. Hugo was very professional, he worked with me, I bought the car that I liked, he explained all the details of the car. To complete the purchase, Mr. Hugo was very professional, he worked with me, I bought the car that I liked, he explained all the details of the car. To complete the purchase, wait a lot for the lady, she treated us well but very unfriendly to my liking. More

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Hugo Gonzalez Recently bought a used car from Crown Honda with Hugo and he was an excellent salesman. Hugo went above and beyond in helping me pick the car I wanted Recently bought a used car from Crown Honda with Hugo and he was an excellent salesman. Hugo went above and beyond in helping me pick the car I wanted. I would recommend him to all my family and friends. More

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bought a certified used honda We bought a 2016 Honda odyssey 6-24-2019,it needed a few minor repairs.Two front tires,A side mirror,and a bumper repair.We where told it would be don We bought a 2016 Honda odyssey 6-24-2019,it needed a few minor repairs.Two front tires,A side mirror,and a bumper repair.We where told it would be done on 6-26-2019.Then it went to 6-28-2019.Now it will be 7-1-2019.They did give us a loner car,most likely so they could get my trade on the lot.Anyway they have taken the excitement out of buying a car from them.This customer will not be back and we are repeat customers.The finance people did not know of the 2.99 special which we got after seeing it on the front door.Michael Ellis More

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